"I was disappointed in Raven's recommendations for a new capacitor and a new UV light. Fortunately the UV light was covered under warranty. She did not check to see if the..."
"David arrived soon after I placed my after hours call. He diagnosed the problem quickly and was very professional. Very good experience. "
"pleasant and professional tech....kept my house clean"
"He checked everything I requested...he program the thermostat for heating which hadn't been done. he explained how to use the thermostat which hadn't been done. "
"Technician was not confident and made odd recommendations"
"Courteous and professional on time"
"Technician was very professional
knowledgeable and kind. "
"Great guys... Ryan and Ryan.... Did a great job."
"extremely knowledgeable and efficient in quickly diagnosing problem and very professional in explaining problem and rectifying it"
"The service was handle very professional"
"Daniel did not have any of the pellets you put in the drain pan, so he said he talked to his supervisor and would come back on Friday afternoon to complete the job. He n..."
"The technician was very thorough in finding my problem. "
"The technician arrived late and did not call because he had an old phone number. Then he stated that he was going to rush through the service because he was late. "
"Respectful and considerate staff. Called me multiple times ahead of appointment to inform me of their whearabouts. Professional tech was very informative. "
"Your representative did the job in an outstanding manner."
"Your technician was very kind currency and know what he was doing"
"Tech was very informative and personally don't care personable."
"Raven showed up on time. She was friendly and professional and did an excellent job. She even returned the next day to install a leaf guard that we spoke about. "
"Jerry and Ibraham provided great service and with a smile despite the heat!"
"Tech was thorough and polite and competent. Solved my issue with my compressor."
"Melvin was great and Thorough."
"My installation was done on short notice and done quickly. Great company comfort advisor Mel was great."
"The young man was was very prompt and reported that every thing was good."
"I appreciate the technician informing me of the current state of the HVAC unit before work was completed"
"Friendly, timely, professional work."
"Jose is always professional, and very thorough and has great communication skills. We have been a customer of AirEngineers since 1978 and if I was asked who I thought wa..."
"The technician did checked everything that I requested. "
"Our system out of service for 10 days waiting for the part to arrive."
"Tech was very thorough and courteous."
"Always call ahead and arrive when they say. They are through except for checking the attic. He stated attic inaccessible but never indicated he needed to get there."
"It's 82 degrees in my house right now. I expect for the house to cool after it has been serviced. I keep the temperature set on 76. I'm not trying to freeze but it hot in..."
"Quick diagnosis and got a/c working"
"TECHNICIAN WAS ON TIME, VERY COURTEOUS AND EFFICIENT."
"On time very courteous
"Technician arrived as scheduled and promptly checked the system. Alerted me that the capacitor in the outside unit looked somewhat suspicious and I told him this was the ..."
"Tech's Jerry and Redd were very courteous. It was a rainy day and they kept everything inside my home very clean in spite of weather conditions. They also did a very good..."
"For the past 18 months, I have had insulation coming up from the crawl space through my ducts. Three of your service people (the last one not included) and have said it ..."
"Your tech. Was on time and very professional "
"Alex is always very professional, courteous, and willing to sort through any hvac issues with us."
"Always professional and friendly service!!"
"the service man was very knowledgeable of his profession. "
"Arrived on time. Tech did an excellent job."
"Tech was on time, knowledgeable, polite"
"Very knowledgeable and most importantly honest. "
"Tech arrived during appointment window, was very friendly, and fixed my problem. Alex Bellwood is surely an asset to your company!"
"On time, pleasant technician "
"My air conditioning unit was not completely serviced. You failed to inform me that you no longer carried Freon. Had I known that in advance I would not have purchased a s..."
"Professional hanlding my service"
"The phone operator and technician were very helpful and patient."
"On time, courteous, thorough. "
"Professional Tech, thorough check of systems"
"the gentleman knew his job very well."
"Tech was on time, very polite, knowledgeable and explained everything he done in detail."
"Every aspect of the service call was great. Tech was on time and was very nice. He took time to explain what he was testing."
"Technician (Claude Kelly) was professional, courteous, and conscientious about his work. He devoted time to checking and completing the requirements for a maintenance cal..."
"Your man arrived tonreplace a thermostat. He didn't have the right size with him. He said he would get the right one and return promptly. I have heard nothing since. The ..."
"Technician was very professional and knew his product."
"The tech showed up on time, took care of business explained what he was doing then ask me if I had any questions, Having none he departed, He was neat, kind pleasant and..."
"Pleasant and courteous service!"
"technician was very thorough and took his time. "
"polite, on time and communicated well"
"Mark's is a very good techician.thank you."
"Excellent, professional service."
"As far as we know the service man did his job to our satisfactory!
"on time 7 very effecient"
"tech arrived on time, courtesy, and professional"
"Alex service tech was the most knowledgeable and thorough tech I can recall in a long time. He shared insight on pressure differential on either side of the unit (replac..."
"Problem Still not Resolved! A/C System Still not Cooling! We Feel Like we were Sold a "Lemon"! It Seem like Everytime someone comes out to check our system, Something Els..."
"Things were explained, no problems and everything works well"
"Technician was very polite and knowledgeable. He explained everything he did."
"The technician was very polite and helpful. I had purchased a Nest thermostat and he explained that I would actually lose some of the system options I currently have usi..."
"Instead of highlighting the maintenance and giving me a heads up about long term issues I was told that my (currently functioning) AC system was in crisis and could fail ..."
"Technician seemed to have identified and corrected problem."
"Well, just as said, we were very satisfied. The young man who came was very courteous and did a good job."
"Service was excellent, but technician arrived late. I had called prior to his arrival, and left a message. Have not yet received a return call."
"tech arrived on time, was pleasant and efficient."
"Seemed to be very thorough. Courteous, Explained everything."
"Individual was respectful, cordial, and showed concern for the customer. He also
appeared knowledgeable relative to his work."
"Technician was informative and helpful"
"Tech very professional and friendly. He was able to perform the PM but not able to resolve all the issues, but gave us the information to correct the issues.I am still w..."
"Brfent was iknowledgeable, professional and courteous"
"Excellent customer service."
"Bret did his usual great job for servicing the unit as well as recommending some upgrades."
"friendly, efficient, quiet, very informative"
"Tech was very thorough."
"Technician was very courteous. "
"Technician was professional and very courteous during his stay."
"Kendrick called and showed up at scheduled time as was very profesional."
"The tech was very personable, pointed out areas of concern actually seemed to be an overall good guy. "
"Job well done and complete."
"I ended up purchasing an expensive addition to my heat pump/air conditioning unit. I don't know if it was really needed."
"1. The leak test that only took 5 mins to complete cost $400+. The technician even said that he knew where most leaks occurred which was 4 feet into where he tested. A..."
"Friendly and provided good information "
"I would give your technician's service a 10 and your arranging for appointments system a 4. I was sent an e-mail in February asking me to make my appointment for my chec..."
"Your company said we needed a whole house dehumidifier-now we have mold problems...dust building up in ductwork??? Something is not right!!"
"My service rep was excellent! Always is."
"The service technician was thorough and provided some preventative maintenance items to replace. "
"Always professional, knowledgeable"
"Tech was knowledgeable and completed his task in a very professional manner. Provided me updates and reasons why."
"I guess I am satisfied. I wasn't standing over the service man, but I could hear him making noise periodically, hopefully working away and doing a good job.
He seemed l..."
"Thought they were supposed to call to let me know they were on the way, two hour window and no call, they just showed up."
"Good service, right on time"
"The agent was Very professional."
"Fantastic customer focus. Took his time. Very detailed. Explained everything he had done."
"Was very satisfied with the service"
"Tech seemed to thorough on the inspection of our hvac unit."
"Zach was professional, knowledgeable, and offered great customer service. He provided some suggestions for things we should consider (like a leaf guard). He showed up o..."
"Very courteous and detailed oriented. Probably the best tech I have had thus far"
"He was very professional, kind
And knowledgeable about his job."
"The tec did very nice on checking our furnance but I gave him a check and he casshed early causing my account to go in overdrawn and He agreed to not cash it until 2/03/..."
"the tech very good and professional"
"I called to schedule my maintenance service and it was scheduled for the very next day. Zach Wiley arrived on time and did a great job. He was friendly and professional."
"Consultant and all of the technicians were very kind, professional and informative"
"Tech was here on time and added a U/V light to our home system."
"Filter needs to be replaced but tech did not have one and has not yet returned to complete the job"
"friendly,nice and knew what he was doing."
"The service tech took his time and did each part of the maintenance in a thoughtful and thorough manner."
"Because he did a good job"
"I had to reschedule 2 times because the technician didn't show up or notify me that he wouldn't be arriving."
"Timely. Made small repairs without charge."
"Professional and courteous technician."
"Because I was very pleased with the service expert that came out to the house to check out our heating and air condition unit.Thank you
"On time, professional, respectful of my home, explained what was to be done. "
"He was on time, worked efficiently and cleaned up after himself."
"Prompt, courteous, expert service"
"Excellent Customer Service"
"Tech was very professional and courteous."
"Very professional and informative. "
"Your tech. arrived on time was clean neat and courteous. He introduced himself and went about his business with confidence. He completed his task. When finished he inq..."
"Service guy was fine, but 2 hours late. My problem is when Chris Leonard sold us Lennox unit in July, he said we would get a $1000 rebate from Lennox. I have called him..."
"He seemed to know what he was doing. Polite and quick with his work."
"The service personnel were very competent, and focused, they were willing to discuss the error messages and explained the solutions."
"Very thorough and professional."
"the tech did a vey good job
"No phone call from you telling us Tech was on his way. Also no covers on his shoes especially after going out side! No big deal!
"technician very knowledgeable of equipment and performance of duty"
"The technician seemed knowledgeable and was able to explain service to us clearly and concisely."
"Technician was very polite arrived on time and went over anything he felt we should know. If we had a question he answered it so we especially me understood it. This youn..."
"Your tech arrived on time, was very neat in apreance , professional, kind He introduced himself when invited in he went about his business did a very good job in a neat..."
"The tech was very pleasant. He did a thorough job with a fall maintenance on our HVAC system. Explained any conditions that were present and actions that we might want..."
"Tech came when expected, did the work!"
"Brent our technical was very helpful and explained to me what needs to be done to our service
"Technician was very nice. He cleaned my unit which the tech before him never did. He checked everything and spent time explaining things to me. I was very grateful. ..."
"The young man was very nice and answered all my questions."
"courteous and effective service rep"
"technician did more inspection than asked to do and identified problems"
"Jason came on time and was very efficient. "
"Buck was very courteous and knew what he was talking about. "
"Technician was on time, knowledgeable, courteous and clean."
"Young man courteous and did his job with care. Informed us of a problem we might have in the future."
"gave advice on future work that could help system"
"The first 2 techs were not experienced and the first tracked up my new rug. The last two, knew what they were doing and did an excellent job. which is indicative of the ..."
"Tech went above and beyond cleaning unit outside and making sure everything was working properly. Sadly, this was 5 days before Hurricane Matthew hit and it has to be do..."
"He was in and out and did what he came to do, was very polite "
"Technician was on time, courteous, knowledgeable and informative."
"The tec. arrived exactly on time, was very kind, knew what to do and went about his business doing what needed to be done to correct my problem, for this I am very grat..."
"Not only did he fix the problem he gave me great advice on fixing future problems."
"Technician polite & professional"
"Brent did a superb job. He was very thorough and professional."
"The Fall maintenance was quickly performed which leads me to believe that the technician may not have completed a thorough maintenance of the furnace. However, he stated..."
"Clear explanations, courteous,not anxiety provoking. Options discussed.questions carefully armr ended to and answered."
"We had to be rescheduled because the first appointment ran over by more than an hour. This is what usually happens."
"Johan was very helpful in finding and correcting the problem in a fast and efficient manner. Excellent representative for your company!"
"It was implied that the parts needed to fix my AC were not readily available, and would take days before being in stock. I was advised that a New AC unit was what I need..."
"The technician ws very knowledgeable."
"Technician apparently bumped into wires on two of the outside condensers causing us to be without air conditioning for 2 days until they could get someone out to diagnose..."
"Just had new a/c system put in and found lot of dust particles blowing from vents. Technician states that I will need another return put in. I wish the sales agent had no..."
"Tech was curteous. Service was fast."
"The installer technicians were friendly and prompt, and appear to have installed everything correctly. They even gave me some tips to maximize my new unit. The rating is ..."
"Tech did a great job and I was please."
"Coastal should cover the cost of plenum a they installed wrong even when warranty has expired as the work had a grantee. However they refused to pay."
"Because you all know how to help people and are very helpful to us and I can
count on you all when I need it. Thanks for your service and being on time.
"The technician was very well spoken and professional "
"Sean was very polite, neatly dressed, very helpful explaining things and on time."
"The service expert was very fast and appeared to do a good job"
"Alex was very professional during his visit. He was happy to answer all my questions. You are lucky to have an employee like him with the way things are now in the servic..."
"The technician did an excellent job and did not cause any disruptions."
"Service in professional way I was please
I was very please Sevice was done in a professional way
"No questions asked, he knew what he was doing."
"Technician fixed my problem promptly"
"On time and courteous . Chris was very caring and was determined to get it correct."
"Tech was professional and I was called to let me know he was running a little late. In the end he arrived just at the end of the appointed time so all good."
"Had same day service, knowledgeable and friendly technician."
"Was given a quota of a bad compressor and would need a new unit. Another tech from another company came out and it was was only a burned out wire. "
"Everytime I call and schedule for our maintenance I request for a new filter to be brought with the tech. They never come with the filter and always have to make a return..."
"Alex was great and clearly had in depth knowledge. "
"Service was not able to be completed"
"Ramon was very up front with us on the condition of our heating and cooling system and the cost to fix. He was very professional and friendly."
"Overall Professional job, but left a hole in the wall as well as a small gouge"
"Excellent service, knowledgible, courteous and grateful for our business."
"Professional, very likeable, know and explain the products in detail, look forward to the installation of products as I know they take pride in their work and will do an ..."
"If I rated your service as a ten it would mean that I was given champagne and chocolate as well as good service."
"Technician was timely, knowledgeable and pleasant, despite being called out on a cold winter night. Provided top customer service."
"Made app for next day, tech showed up on time, tech was efficient."
"He helped with cutting bushes back from the air conditioner."
"We have had TML service our heating/cooling units for over 13 years. Scott is by FAR the best Tech we have had come and service our equipment. Did an outstanding job an..."
"The Larry Hultman, the sales consultant, was able to package a system that exactly met my requirements. James, the lead installer was very pleasant, hard working, knowled..."
"Caleb was curteous, efficient and solved a problem in addition to performiong the spring check-up."
"Scott was honest, explained things slowly to me, clean and efficient in his work. When he left I felt I had a better understanding of the existing HVAC system and he gav..."
"Very through and very professional."
"SCOTT HAS BEEN OUT HERE BEFORE AND HE IS VERY PLEASANT AND PERFORMS HIS JOB WELL AND EXPLAINS EVERYTHING HE DOES."
"scott was very professional and friendly. His customer service skills are great ./"
"We always have good service from TML. They are always on time or the techs call to update us if they're running a bit behind, but that rarely happens."
"Fast service. Courteous. Helpful"
"Very knowledgeable technician "
"The tech seems to have done a good job diagnosing the problem and replacing the thermostat. It would have been helpful if he had reviewed the operation with me before le..."
"The technician was very thorough and professional."
"The technician was thorough, professional, and friendly. While we have always been happy with the technicians, this one was exceptional. Would love to have him for ever..."
"I have been with your company since it was "Peachtree Trane" and have always had excellent service."
"Technician ALWAYS courteous...."
"Good service, on time. Michel was very nice and explained things. Very through and friendly. "
"The tech was very professional and clearly explained the service and condition of my equipment. "
"Excellent and Professional service"
"The scheduling representative sent different technician than expected/agreed upon. However the outcome of the visit was positive and technician accommodated us with addit..."
"Efficient and thorough. However, had to reschedule from previous day due to tech being ill."
"Stephen was very thorough and explained everything very well."
"Customer service rep that I spoke to was rude and condescending. The tech acted like he was in a bad mood. His first visit he said unit was OK and then before he left the..."
"Your technician was very professional and courteous.
"great service; very professional"
"After service was poor. Sales rep rromised to come back yesterday so we could add to the. He has never shown up or called"
"Tech did a great job - very thorough and efficient."
"Michel arrived on time, was very courteous and performed the inspection efficiently."
"I found the tech to be very hardworking, professional and talked to me in laymen terms. very happy with the service he provided."
"appreciated Mike's experience and attention"
"They were very accommodating and prompt in the service."
"Very thorough and knowledgeable."
"Phone appointment setup was fast and easy. Response time the next morning was great and having A/C back quickly was great. Not so great: It seems that we keep having FR..."
"The representative was excellent and he kept addressing the problem until he solved it. The system was causing an annoying vibration sound that I could hear upstairs. H..."
"Mike is the best serviceman we've ever had.
He's a winner."
"The technician was personable. I was disappointed that the replacement filter my Lennox unit requires was not on his truck. After I expressed to him that I did not want t..."
"Technician arrived on time, was very pleasant, did his job in a timely matter."
"My technician was excellent - on time, professional, thorough.
"Friendly yet courteous. Good man."
"I have two issues: electronic and technical and two technicians were involved. They did a good job, but it was the completion of the unfinished business of installation p..."
"John and Chris came out after hours for an emergency from Irma. They were very polite. Sincere and thoughrouh. "
"No problems, and Chance was very helpful in explaining various parts of the system. "
"Richard was thorough and professional."
"Serviceman did a creditable job but I found thermostat upstairs on emergency heat when I went upstair some time later. The temperature in my bedroom was 80+. It took a ..."
"I use the same tech for years and I trust his opinion"
"Well knowledgeable, pleasant, and helpful."
"Technician did a thorough job answering all questions"
"the tech was so caring, and very nice and so informing about my air condition as if it was his."
"Good work done/Pleasant Robbie,as always!"
"No problem with the job"
"Peachtree Service always checks the units and advise me of issues and options."
"Scott is the only one I want to service my Heat Air."
"The technician was polite. However, he did not close my breaker box nor rehang the picture that covered the box. I am only 4' 11". I had to get someone else to rehang t..."
"Extremely prompt, and explained everything very thoroughly."
"Very thorough and explained procedure and recommendations "
"Feel that Mike always does a quality job!"
"Great technician. Prompt, through, and helpful."
"Franky was very pleasant and went the extra mile to not damage my hardwood floor when he replaced the air filter during my furnace check-up. He also advised me the capac..."
"person was polite and speedy and explained all to this 81 year old man"
"He was very prompt, helpful and thorough."