Commonly Available Job Positions at Coastal Service Experts Heating & Air Conditioning in Savannah Careers at Service Experts Heating and Air Conditioning General Manager The General Manager is in charge of directing and arranging all activities of a Service Experts Heating and Air Conditioning service center. The General Manager oversees the P&L, drives sales, and provides leadership to all personnel and processes for the office. Service Technician The Service Technician conducts diagnostic, service, and/or maintenance work on residential and/or commercial heating, ventilation, and air conditioning equipment and accessories. The Service Technician interacts with residential and/or commercial customers to respond to their questions, resolve issues, and ensure complete customer satisfaction. The Service Technician also recommends products and services and works under the guidance of the Field Supervisor or General Manager. Installation Technician/Installation Helpers The Installation Technician performs HVAC equipment and accessory installation and start-ups on residential and/or commercial jobsites. The person in the role also conducts installation and service on inside air equipment and accessories, as well, and has the expertise to follow controls and wiring diagrams and schematics. Customer Service Specialist The Customer Service Specialist manages customer questions, complaints, and billing questions with the highest level of courtesy and professionalism to resolve customer issues with a single-call resolution. The Customer Service Specialist is also held accountable for helping with day-to-day function of the Service Experts Heating and Air Conditioning service center. Dispatcher The Dispatcher, following approved radio and pager processes, dispatches calls to Maintenance Technicians, Installers, and Service Technicians. The person filling the position also interacts with the customer to confirm the customer is notified of scheduled appointments, respond to queries, and to help resolve issues. The Dispatcher strategically plans and routes the most suitable technicians using established company guidelines.