How Do I Choose the Right AC Repair Company in North America?
When your air conditioner malfunctions on a hot summer afternoon, you need fast repair services that you can trust. But with so many companies claiming to offer the finest AC repair services in North America, how do you know where to turn? Follow these 10 guidelines when choosing an HVAC repair company to help you feel good about the service provider you select.
1. Read Customer Reviews
Many homeowners kick off their search for an air conditioning repair company online. While you’re there, be sure to browse through feedback from past customers who’ve shared their experiences—from people who’ve had both good and bad experiences. Look for companies with a high overall review and take the time to read both positive and negative reviews so you understand what to expect.
2. Ask for Recommendations
Word-of-mouth referrals from friends, family or colleagues are helpful when hunting for an AC repair service. Find out which companies the people whose opinions you respect have hired for HVAC repair in the past and whether they had a positive experience. This firsthand advice and the ability to ask specific questions can help you make an informed decision when selecting a service provider.
3. Know the HVAC Repair Company’s Service Area
A specific company may stand out heads and shoulders above the rest, but it doesn’t matter if they don’t service your location. Some companies have a limited service area or charge an extra fee for mileage for going on service calls outside their normal coverage area. Check ahead of time to see if your neighborhood is included in the company’s service area. If not, find out if they’re able to come to you for an added fee. Carefully weigh your local alternatives before deciding to pay extra for an out-of-area AC repair company.
4. Find Out About Emergency Services
Air conditioners tend to break down at the most inopportune times. Choosing a company that provides emergency services is crucial if you need punctual, reliable assistance on a Friday night or a holiday weekend. Check for “after-hours,” “24/7” or “emergency services” on the company’s website, and find out if an extra fee applies for service calls outside ordinary business hours.
5. Check for HVAC Industry Certifications
Certifications indicate a company’s dedication to high-quality workmanship and professionalism. Hunt for an HVAC repair company that has earned certifications such as North American Technician Excellence (NATE) or Advanced Certified Expert (ACE) to show that the company adheres to industry standards and that their repair specialists are trained and knowledgeable.
6. Make Sure the Company Is Licensed, Bonded and Insured
Before entrusting your home's AC repair to just any company, verify that they are licensed, bonded and insured. A licensed company has met the necessary permitting requirements to operate legally in your state. Bonding indicates the company is financially backed in the event of a claim, and insurance protects you as a homeowner in case of accidents or damage to your property while its employees are making the repair. Ask for proof of licensing, bonding and insurance to be certain you’ve found a legitimate and reliable company.
7. Ask About the Company’s Experience
A company with a long track record of delivering quality service likely has the experience needed to handle challenging HVAC breakdowns. Determine how many years the company has been operating. Then, ask a technician whether they have previously encountered the problem you need addressed. This kind of experience is essential to ensure consistent, reliable and professional service.
8. Assess the Company’s Communication and Customer Service
Good communication is essential when dealing with any company. The HVAC repair company you bring into your home should be responsive, attentive and ready to answer your questions. Look for evidence of technicians going the extra mile in the online reviews you read and pay attention to how you’re treated when you call a company to try to schedule a repair.
9. Compare AC Repair Estimates
Getting multiple quotes helps you identify a company that offers competitive and reasonable prices. Be cautious of companies that provide low-ball estimates, as these companies may cut corners to keep prices down or tack on hidden fees at the end. The most trusted companies provide comprehensive and transparent quotes up front, making sure you understand the full cost of repairs before work commences.
10. Evaluate Warranties and Guarantees
Reliable service providers guarantee their work and provide warranties for your assurance. Such coverage demonstrates quality assurance and helps you choose a company for your home with confidence. A mix of parts, labor and service warranties is best, and you can’t go wrong with a 100% satisfaction guarantee.
Contact Our Reputable AC Repair Company
Selecting a good HVAC contractor doesn’t have to be overwhelming. Service Experts is a national HVAC service provider with hometown heart, ready to serve you with affordable prices, 24/7 emergency repairs, ACE-certified technicians and your total satisfaction guaranteed. The next time your malfunctioning air conditioning threatens to impede your comfort, contact a Service Experts office near you and schedule professional AC repair services in Savannah.