How to Fix Your Nest Thermostat When it Won't Respond

January 18, 2016
If you purchased the Nest Thermostat you may have heard about the recent problems and may be living in fear of being left without heat in the dead of winter.

But fear no more!

Nest Support has published an informative page with the very convenient title “What to do if your Nest Thermostat has become slow, unresponsive, or won’t turn on.” Obvious, much?

For more detailed information, go to Nest Support page. For a quick summary, keep on reading:
Nest Thermostats that were recently updated to software version 5.1.3 or later may have some problems, including becoming unresponsive, not efficiently charging the battery, or turning off completely. Nest says to try recharging and restarting your thermostat to resolve the problem and get it up and working again.

Indications of this glitch include the following:
  • the thermostat being down on the Nest’s mobile app and disconnected from the Wi-Fi
  • the thermostat alerts you that the battery is low and it needs to shut itself down
  • the thermostat’s animated properties are slower than usual
  • the thermostat shows a message saying, “Please remove the thermostat from its base, then reattach it;”
  • the thermostat’s display is dark and unresponsive (you may also have a blinking red or green light above the display)
  • the thermostat can’t control the corresponding heating and cooling system(s)

If your Nest Thermostat will turn on but you can’t control it or it’s running slow, try manually restarting it beginning with turning the thermostat off and then back on again. If your Nest Thermostat is off and won’t turn on, take the thermostat off the base and charge it using a a USB charger plugged into the wall or a computer.

IMPORTANT: Do not try to restart your thermostat while it’s still connected to a computer for charging. (They didn’t go into detail why, but if Nest says don’t do it, DON’T.)

After approximately 10 minutes of charging, unhook the Nest Thermostat from the USB cord. If the thermostat has turned on during this time, shut it down and then turn it back on again, manually restarting the system. Once it has completely restarted, plug it back in to fully charge. After another hour of charging, unhook the Nest Thermostat and reconnect it to its base.

You should be good to go and this point, but again, for more detailed instructions and information, please visit Nest Support.

If you have gone through both of these processes and the Nest Thermostat is still having issues, you will need to bring in some backup. Enter us! If Coastal Service Experts put in your Nest Thermostat, please feel free to call us at 912-208-2399 or schedule an appointment online. If your Nest Thermostat was not set up by Coastal Service Experts, please contact Nest Support here.

Finally, do not let this situation scare you about your Nest’s reliability. By owning and properly utilizing Nest, your thermostat is actually saving money for you every day. When set it up properly, Nest intelligently learns your lifestyle, then adapts your heating and cooling use to optimize energy savings constantly, which typically results in payback within the first year. And, Nest is still one of the only thermostats under $300 on the market that does this. So don’t let one incident get you down. You were smart to invest in a Nest, because a smart thermostat is still one of the prime investments in your home that you can make.
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