Service Experts of Raleigh Helps Man Go Above and Beyond for His Neighbor

June 29, 2016

Last month, Service Experts Heating and Air Conditioning of Raleigh got a call from a gentleman named Jimmy from the Raleigh metro who told Service Experts about a special project he was working on for his neighbor Kyla.

Kyla Tracy is a sweet nine year-old girl who was born with Osteogenesis Imperfecta, sometimes referred to as brittle bone disease. She relies on a wheelchair to get around and her house was not wheelchair friendly, mostly because of the size of the wheelchair. When Jimmy realized the issue, he considered remodeling the Tracy family’s residence to make it entirely wheel-chair friendly. However, due to the age of the home, the task was going to be more work than he initially planned. Undefeated, Jimmy thought about transforming the Tracy family’s carport into a wheelchair compatible living area, which would contain Kyla’s own bathroom, playroom, bedroom, and kitchenette.

Thrilled to have a working plan, Jimmy began contacting local businesses, including building supply companies, plumbers, and electricians and all of them said they would be honored to help and give their services and supplies. He called Service Experts of Raleigh for the HVAC (heating, ventilation, and air conditioning) portion of Kyla’s new apartment. Two of Service Experts team members went to the house to ask more about the project and were blown away by how intelligent and sweet Kyla was and they determined they had to help.

Kyla’s father, Jared Tracy, said he assumed he would pay for the $12,000 heating and cooling equipment for his daughter’s new mini suite, but with the assistance of Lennox and RE Michel, Service Experts of Raleigh was able to hand the Tracy family an invoice printed with the following:

“We’re honored to present you with a complete heating and cooling system at no charge as long as we can all have hugs.”

The employees at Service Experts of Raleigh were thrilled to help provide such an incredible girl with a much-deserved place to live and get around in her wheelchair efficiently and safely. But it’s not over yet. The Tracy’s are working to purchase a wheel-chair accessible vehicle to better transport Kyla and her wheelchair. To read more or to donate to the Tracy’s van, please click through to their GoFundMe account.

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