Reviews

"Everything was done in a professional way."

"Very prompt response to service request. Grady was very professional and polite."

"We showed a video of a vibrating sound and were told it was something caught in unit- we have more video now and that is not the case. We were told we would be contacted ..."

"HE WAS VERY GOOD HE TOALD US JUST WHAT HE WAS DOING. GREAT JOB."

"Service personnel tele the person caring for the house. Waited until they met an proceeded to do whatever had to be done, including change of filter. Very Satisfied wit..."

"Michael came out to my home and that of my tenant on two separate maintenance calls. My tenant's AC was not working and he repaired the problem the day he came out. He ..."

"Grady was polite, prompt and as a bonus, my dogs loved him, lol."

"Michael did a fantastic job repairing the unit. Fast, skilled and friendly. Your office staff, Amber is in need of numerous customer service courses. She did not care tha..."

"Grady was very professional identified the problem and explained in detail the issue and what he did to correct it. Very pleased with the completed work and your rep."

"Michael was professional, honest, helpful, and went out of his way to make sure I was taken care of"

"The tech was very good."

"Even though it was late on a Friday they came and did my service and were here along time! I appreciate them not being in and out cuz it was late"

"The technician was on time and appeared to be very thorough in his job.."

"Service man was prompt nice and went right to work. Found a part to replace and had it on the truck. Thanks for being so efficient "

"Tech did a very good job."

"The technician was very knowledgeable and seem to have done the job correctly."

"Len kept me informed on everything he was doing, explained everything I needed to know, and was extremely polite. I enjoyed his service. "

"Grady explained what he was doing, explained cleaning the drain pipes, told me ultraviolet light burned out, and gave me a brochure on the newest, latest model. He did a ..."

"Thorough job. They explained things to me and helped me unde stand my unit. "

"You charged me 157.00 dollars to tell me you needed to another test that would cost me another 250.00 dollars only to find out that test could show a repair for 2500.00 d..."

"The service tech did fine until the end when he overcharged me for the service call."

"Adam is great!"

"Professional and courteous"

"he was courteous and professional"

"In all my years of doing business, I've never received better customer service than I did from Mike. It was such a pleasure and will definately request him for service/re..."

"Tech was very knowledgable and informed me about everything he was doing and explained my ac system to me."

"Mike can in did job. Super nice. He new what to do to repair ac."

"Michael was very pleasant and kept me informed throughout the service call"

"Technician was informative and personable (crazy, but in a good way). While all of the techs I’ve dealt with over the years, he just might be the best."

"Excellent work and a excellent attitude."

"Excellent service"

"Appointment made, confirmed, re-confirmed before arrival. Prompt, polite, efficient. "

"Tech was very thorough and informative. Spent more time and did more then any other tech ever. "

"Very courteous and did a great job."

"Very professional, knowledgeable, attention to detail and displayed a sincere concern about customer satisfaction upon arrival-during and after completion of service."

"Adam arrive and was very friendly when we met, I show him where my unit was and he found the problem right away. In no time he had my unit up and running. I would recomme..."

"Today's service call was the most comprehensive call I've had in 5 years. Grady spent more time checking out the systems both inside and out, even though it was raining,..."

"Technician Grady explained all of the steps he was taking to do the twice a year inspection of my heating and AC system. His inspection was more thorough than any that yo..."

"Satified with service"

"I am looking to keeping my air/ heat unit in good condition. It is much better to have it serviced on a regular bases than to wait until it stops working. I was glad to..."

"Steven spent time..making sure problem was solve"

"I felt that my questions were addressed and felt that the technician was willing to answer questions in a very professional manner."

"hello to you it may concern , we had a tech out here and soon as he left it did same thing blowing warm air out instead of cold air , please call and have someone come ba..."

"Thoroughness of service call and friendly attitude of technician"

"Very honest and knowledgeable."

"Expert technicians were able to diagnose problem quickly and accurately "

"Thorough Spring Maintenance for once. Usually the contacted maintenance the Techs don't do much. This tech was very thorough."

"He was very professional and explained in detail what he did and what we need to fix the problem."

"Diagnosed and fixed the problem, which was a leak The leak has caused all the refrigerant to leak out of the unit."

"Tech did a very efficient job."

"Michael was extremely professional in his approach to our problem with our AC system, explained in detail the possible causes and solutions. As we have a 'home warranty' ..."

"Michael Curtis was very thorough in his evaluation of the air conditioner. He was informative about the maintenance agreement, as well. Also, he was very friendly throu..."

"very thorough and friendly"

"timely scheduling and arrival. Technician knowledgeable and effiecient. "

"Courteous and good integrity "

"Everyone involved is a true professional in their craft. "

"Very thorough and explained the issues that he found."

"I was not going to renew, however your tech answered questions I needed..he also promised to send information..we did not have.I am still waiting."

"Tech arrived with in the time fram and went right to work solving the issue."

"Adam very knowledgeable explained every thing he did to fix unit."

"Adam knew exactly what is needed to be done to take care of the problem and didn't take him long to fix it. "

"Have seen Grady twice for semi-annual maintenance. He is friendly, personable and knowledgeable. He took time to explain processes and procedures. He also told me on fall..."

"My technician was friendly and efficient. Plus he didn't try to sell me anything "

"Skilled, pleasant person"

"Daniel was on time and did a very good job."

"Technician was courteous, professional and knowledgeable."

"Grady is great. He takes pride in his work and makes sure every thing is done correctly."

"Grady was the tech and he was EXTREMELY thorough....very professional and very polite. He cleaned the exterior unit thoroughly and eliminated all of the pollen and collec..."

"Professional, knowledgeable, respectful "

"The technician arrived on time, was professional and courteous and did a thorough job"

"Very professional and considerate All our questions were taken care of "

"Very thorough spring maintenance. The tech did everything i hoped other techs had done and didnt."

"Technician took his time and explained things. "

"Highly professional and extremely personable. He took the time to do a proper job while ensuring that we understood what he did and why, and what could be of concern in ..."

"Really like Mike P. Does his work, gives his recommendations but doesn’t push."

"great"

"Grady was very efficient and explained everything that he was doing and why."

"Had no complaints & workers worked very hard for long hours"

"Grady was very professional and pleasant "

"Grady was polite and very professional. He did great job."

"They keep the schedule and notify of any changes and when Tech is on the way."

"Friendly, courteous and very informative service"

"Grady and Adam( supervisor) were so courteous and professional. Explained everything clearly."

"Professional, knowledgeable and courteous"

"The service technicians were hard working, respectful of our property, congenial and appropriately consultative. They were admirable representatives of your company."

"Tech. was very knowledgeable in his job."

"service was under warranty for normal check up."

"Michael was very helpful and explained the issues in detail which was never done before."

"Technician arrived on time, and displayed very positive attitude toward his job."

"He explained the water pump he replaced. Very curious. Great job. ??"

"Grady is the man! He was thorough and knowledgeable! "

"Grady was very thorough and explained everything as he checked our two systems. This was our first service call in seven years and we got an education. We're sold on Co..."

"Eric was very nice and had good work ethics. He was knowledgeable about the unit and even came back the next day with a replacement cap for the outside unit which had bee..."

"Not only did Eric perform the required maintenance check but he identified and fixed a potentially serious system failure. Eric was very professional and helpful"

"Like a pro."

"The tech was very thorough & polite!"

"Technician did a great job; however he arrived an hour after the two hour window. Probably my fault for scheduling a Monday appointment after the St. Paddy's weekend"

"Very pleasant tech who carefully explained and corrected the problem and went out of his way to insure my unit was in best shape possible (filters and screens clean)"

"Came ahead of time, worked around my schedule, provided a new filter from the shop."

"Grady provided the most expert, thorough, and friendly service I have ever received or could have wished for. I hope he'll be available for all future cals."

"Friendly. Timely. Efficient. Knowledgeable."

"Friendly and efficient."

"Your tech came on time, worked quickly and double checked his work."

"Technician was *very late* and then was here an extremely long time. We have had many of these visits and never had this happen, so I know he didn't need to be here this ..."

"everyone involved with the installation of our new system was very courteous and polite. They were very efficient. They did a very good job of cleaning up after the job..."

"Very professional and knowledgeable"

"Grady is awesome!"

"I'm rating Adam's visit only here and I'm giving him a 10. Another tech, Daniel, was here on the 16th for the bi annual visit and did not turn on the ac unit or see that ..."

"knowledgeable, professional"

"Grady would not leave until he figured out the problems that i have had with this unit, this is the second or third time the bxv had to be replaced, he got that fixed and..."

"The tech was very knowledgeable of the unit and was very professional."

"Tech was very good and thorough"

"Technician was helpful and courteous."

"Michal Curtis, our technician, solved an eight year old problem we had with our air conditioning unit (it made a rattling noise forever). He was extraordinary as spent mo..."

"your technician was very courteous and professional.he got the job done to my satisfaftion. "

"Thankful that Adam was able to take a look at our system and reassure me that everything is fine. Eased my mine to have it confirmed"

"The technician was courteous and told me everything he worked on and did not overcharge for anything."

"The tech was very thorough and pleasant"

"Friendly and knowledgeable "

"He explained and showed me how and why the service he provided."

" punctuality,professionalism and efficiency.. "

"problem was fixed but since this is the 2nd time for possible same issue on a new system, not sure I like was done"

"Adam is a professional tech. he understands his job and the people he is taking care of. he is very informative, explains everything to you"

"Very thorough"

"Very accommodating and did not rush through my questions and concerns. "

"Ryan was very pleasant and professional"

"Jerry and Ibraham made sure my furnace was installed and working prior to leaving my home, on a day when it snowed.Team Zach and Milford,Jerry and Ibraham great team!"

"Jerry & Ibraham were great. They were professional, explained the installation and operation and cleaned up all items. Very good attitude when inside unit was on the th..."

"Delivered as promised, "

"100"

"Tech was thorough, and most courteous."

"I would rate the installers, Jerry and Ryan a 10. I was not happy that they removed my top-of-the-line thermostat and replaced it with one of far lesser quality. That ..."

"Service Tech arrived in a timely manner, did a thorough diagnosis."

"Adam was very friendly, professional, knowledgeable and did the work in an efficient way."

"Tech - 10 Call Center - 0 Original call placed @350am,had to leave call back #, did not receive call until 6am. 2 hrs later @ 8am (4 hrs) called again, again had to lea..."

"I feel the technician did a great job in checking the system and he was very professional."

"Michael was very helpful and friendly "

"The techs were very professional and explained everything that they did."

"The technician was very friendly and knowledgable."

"Arrived on time, polite, took time to fully inspect system, explained (and showed pics) of problem area, fully explained possible solutions and cost implications. Then wa..."

"Both Claude and Andrew went above and beyond to resolve issues."

"First, Jessica in the scheduling office put forth an extra effort to make sure a technician got to my house. And, Ryann was extremely polite and took the time to explain..."

"Service provided was timely and detailed."

"Technician explained everything in detail"

"Technician was on time and knowledge "

"Tech kept me informed on everything he was doing."

"Adam has been very efficient & reliable unlike others @ Coastal. He has corrected many problems that were left following the installation of 3 Lennox units. "

"Tech had excellent knowledge and skills."

"Mr. Ryan was very professional .I was very satisfied."

"Response was fast; Adam was excellent & thorough :-)"

"Adam arrived promptly and provided quick, courteous service. And he fixed the problem."

"technician was courteous, professional, and willing to explain everything being done. "

"The company representative was an inexperienced tech. He spent two hrs checking out unit and when he left, had no air. Had to call back several times and he returned at..."

"Very good service "

"Very professional"

"Prompt service "

"On time, knowledgeable, efficient and courteous."

"Tech arrive on time and was friendly and very knowledge in servicing the units."

"Took time and preformed service. "

"Tech came when expected, did a thorough job. However, just noted on "Technician Notes" at end "notice water in safety switch." That doesn't sound good, and we didn't ta..."

"Johan did the most thorough job of inspection of the AC System including the air handling unit, the heating unit, and the cooling unit. His attention to detail was amazi..."

"The technician was very thorough and spent a great deal of time cleaning up the outside units."

"I was disappointed in Raven's recommendations for a new capacitor and a new UV light. Fortunately the UV light was covered under warranty. She did not check to see if the..."

"Very professional. "

"The tech was on time."

"no comments"

"Did what he was to do "

"David arrived soon after I placed my after hours call. He diagnosed the problem quickly and was very professional. Very good experience. "

"pleasant and professional tech....kept my house clean"

"He checked everything I requested...he program the thermostat for heating which hadn't been done. he explained how to use the thermostat which hadn't been done. "

"Technician was not confident and made odd recommendations"

"Courteous and professional on time"

"Technician was very professional knowledgeable and kind. "

"Great guys... Ryan and Ryan.... Did a great job."

"The service was handle very professional"

"Daniel did not have any of the pellets you put in the drain pan, so he said he talked to his supervisor and would come back on Friday afternoon to complete the job. He n..."

"The technician was very thorough in finding my problem. "

"The technician arrived late and did not call because he had an old phone number. Then he stated that he was going to rush through the service because he was late. "

"Respectful and considerate staff. Called me multiple times ahead of appointment to inform me of their whearabouts. Professional tech was very informative. "

"Your representative did the job in an outstanding manner."

"Your technician was very kind currency and know what he was doing"

"Tech was very informative and personally don't care personable."

"extremely efficiant"

"Raven showed up on time. She was friendly and professional and did an excellent job. She even returned the next day to install a leaf guard that we spoke about. "

"Jerry and Ibraham provided great service and with a smile despite the heat!"

"Tech was thorough and polite and competent. Solved my issue with my compressor."

"Melvin was great and Thorough."

"My installation was done on short notice and done quickly. Great company comfort advisor Mel was great."

"The young man was was very prompt and reported that every thing was good."

"I appreciate the technician informing me of the current state of the HVAC unit before work was completed"

"see was very helpful"

"Friendly, timely, professional work."

"The technician did checked everything that I requested. "

"Our system out of service for 10 days waiting for the part to arrive."

"Tech was very thorough and courteous."

"Very Satisfied"

"Always call ahead and arrive when they say. They are through except for checking the attic. He stated attic inaccessible but never indicated he needed to get there."

"It's 82 degrees in my house right now. I expect for the house to cool after it has been serviced. I keep the temperature set on 76. I'm not trying to freeze but it hot in..."

"Quick diagnosis and got a/c working"

"excellence"

"TECHNICIAN WAS ON TIME, VERY COURTEOUS AND EFFICIENT."

"On time very courteous "

"Technician arrived as scheduled and promptly checked the system. Alerted me that the capacitor in the outside unit looked somewhat suspicious and I told him this was the ..."

"Tech's Jerry and Redd were very courteous. It was a rainy day and they kept everything inside my home very clean in spite of weather conditions. They also did a very good..."

"For the past 18 months, I have had insulation coming up from the crawl space through my ducts. Three of your service people (the last one not included) and have said it ..."

"Your tech. Was on time and very professional "

"Prompt and efficient"

"Alex is always very professional, courteous, and willing to sort through any hvac issues with us."

"Always professional and friendly service!!"

"the service man was very knowledgeable of his profession. "

"Arrived on time. Tech did an excellent job."

"Tech was on time, knowledgeable, polite"

"Very knowledgeable and most importantly honest. "

"Tech arrived during appointment window, was very friendly, and fixed my problem. Alex Bellwood is surely an asset to your company!"

"On time, pleasant technician "

"My air conditioning unit was not completely serviced. You failed to inform me that you no longer carried Freon. Had I known that in advance I would not have purchased a s..."

"Professional hanlding my service"

"The phone operator and technician were very helpful and patient."

"On time, courteous, thorough. "

"Professional Tech, thorough check of systems"

"the gentleman knew his job very well."

"Tech was on time, very polite, knowledgeable and explained everything he done in detail."

"Every aspect of the service call was great. Tech was on time and was very nice. He took time to explain what he was testing."

"Technician (Claude Kelly) was professional, courteous, and conscientious about his work. He devoted time to checking and completing the requirements for a maintenance cal..."

"Your man arrived tonreplace a thermostat. He didn't have the right size with him. He said he would get the right one and return promptly. I have heard nothing since. The ..."

"Technician was very professional and knew his product."

"The tech showed up on time, took care of business explained what he was doing then ask me if I had any questions, Having none he departed, He was neat, kind pleasant and..."

"Pleasant and courteous service!"

"technician was very thorough and took his time. "

"polite, on time and communicated well"

"Excellent technician"

"Excellent, professional service."

"Excellent Service"

"As far as we know the service man did his job to our satisfactory! "

"on time 7 very effecient"

"tech arrived on time, courtesy, and professional"

"Alex service tech was the most knowledgeable and thorough tech I can recall in a long time. He shared insight on pressure differential on either side of the unit (replac..."

"Problem Still not Resolved! A/C System Still not Cooling! We Feel Like we were Sold a "Lemon"! It Seem like Everytime someone comes out to check our system, Something Els..."

"Things were explained, no problems and everything works well"

"Technician was very polite and knowledgeable. He explained everything he did."

"The technician was very polite and helpful. I had purchased a Nest thermostat and he explained that I would actually lose some of the system options I currently have usi..."

"Instead of highlighting the maintenance and giving me a heads up about long term issues I was told that my (currently functioning) AC system was in crisis and could fail ..."

"Technician seemed to have identified and corrected problem."

"Well, just as said, we were very satisfied. The young man who came was very courteous and did a good job."

"Service was excellent, but technician arrived late. I had called prior to his arrival, and left a message. Have not yet received a return call."

"tech arrived on time, was pleasant and efficient."

"Individual was respectful, cordial, and showed concern for the customer. He also appeared knowledgeable relative to his work."

"Technician was informative and helpful"

"Tech very professional and friendly. He was able to perform the PM but not able to resolve all the issues, but gave us the information to correct the issues.I am still w..."

"Brfent was iknowledgeable, professional and courteous"

"Excellent customer service."

"Bret did his usual great job for servicing the unit as well as recommending some upgrades."

"friendly, efficient, quiet, very informative"

"Tech was very thorough."

"Technician was very courteous. "

"Technician was professional and very courteous during his stay."

"Kendrick called and showed up at scheduled time as was very profesional."

"The tech was very personable, pointed out areas of concern actually seemed to be an overall good guy. "

"Job well done and complete."

"Very professional "

"I ended up purchasing an expensive addition to my heat pump/air conditioning unit. I don't know if it was really needed."

"Very thorough"

"1. The leak test that only took 5 mins to complete cost $400+. The technician even said that he knew where most leaks occurred which was 4 feet into where he tested. A..."

"Friendly and provided good information "