Reviews

"Service Tech arrived on time and did the service properly and in a timely manner"

"Very kind, very sociable, very knowledgeable. "

"Michael was very knowledgeable and helpful regarding our issue. Great customer service."

"Tech made up for confusion of day before. Dispatcher wrote Sheridan instead of Sharondale and the tech did not show up for the Thursday appointment"

"Grady was very professional and explain everything he was doing. He answered any questions I had. My ac wasn't cooling and it had went from 83 to 79 by the time he left. ..."

"He was very professional, told me what he was going to do and did all of the tests needed."

"Professional and thoughtful "

"The Tech was very kind, explained what she was doing..in plain English. She answered all questions we had. Thanks for having people that care."

"Tech was very knowledge of his job, "

"Have received service for a number of years and it's always courteous and professional"

"On time and did a great job."

"Grady provided expert service and advice"

"T"

"The technician was punctual, courteous, professional and serviced my unit in a timely manner."

"tech arrive on time and service my two units found one unit had a defective part and replace it. completely satisfied with service perform."

"Excellent service and a great tech "

"This technician knew what he was doing, and explained what had happened, and what he could do to resolve the problem."

"I had been out of AC for almost a week after dealing with another company. When I called Coastal at 3 in the afternoon on a Friday they sent someone by 430 pm and got me..."

"Didn’t arrive until 11am then finished at 8:30pm Also my garden hose was disconnected and I can’t reconnect it."

"I did not schedule this check-up. I was not notified that anyone was coming. The tech did not call me prior to arrival."

"Arrived on time, did the service thoroughly and professionally"

"Super tech"

"Michael arrived promptly and diagnosed the problem. He was very knowledgeable, and advised us on the age of the unit and what to expect in the near future."

"The senior technician Michael was extremely professional and knowledgeable. He went the extra mile to ensure that all trouble shooting was thorough and repairs were compl..."

"Your company seems to have a bad problem with miscommunication and not showing up as scheduled. Changing prices on parts which seems to be bait and switch to me. I'm told..."

"She was very knowledgeable about the unit and her job. "

" I was very happy with work he did."

"Grady was very Knnowledgeable, professional and courteous"

"I have to take for granted what they say is right."

"quick service on weekend"

"Very pleasant. Thorough. "

"Technician was on time, friendly, courteous and very professional. He was diligent in his work and went above and beyond to ensure our satisfaction. "

"Very satisfied with Michael and how he handled the issue with my system;I am more than ready for the issues to come to an end. Hasn’t worked properly since installation i..."

"Very professional "

"Repair was diagnosed and completed in a timely manner."

"The technician was very courteous and explained thoroughly everything he did."

"Technician really took his time and was very thorough. "

"HE DID A GOOD JOB"

"Management is very poor"

"He was persistent in finding a solution. "

"Your technician identified the problem quickly and made necessary repairs to prevent further damage. He explained and showed me the cause of the leak and also took pictur..."

"Technician arrived on time was courteous and explained everything to me and my husband"

"Great service."

"Your tech Medina fixed an issue that had been overlooked, the system appears to be working fine. The drain elbow appeared to be blocked and the system would shut down. Me..."

"The technician was on time, equipped and ready to do the job. He checked the system from top to bottom, other than some cleaning he stated that the system was go to go. W..."

"Timothy was prompt. He figured out our problem and fixed it quickly."

"Mike came on a Sunday night within three hours of my call. He knew what the problem was (clogged drain line) and had AC going quickly. Pleasant and efficient (as was ph..."

"micheal explained everything he was going to do in a manner I could understand"

"The technician was courteous and very thorough when checking the air conditioning and heat pump."

"They come on time and explain what needs to be done. They are friendly and courteous."

"I need to be able to replace the filter element in the electrostatic filter without removing the front panel of the unit. Two of your service personnel have observed the..."

"no long wait time rep very knowledgable"

"tech. very professional performed service and offered suggestions.tech. represents your company very well.Please send the same person back on next visit."

"Great work"

"Very knowledgeable and very nice"

"Krysteena, the technician was very knowledgeable. She answered all my questions and was very thorough in cleaning and servicing our A/C unit."

"Did a very good job."

"He explained why my unit needs to be replaced."

"I've been using you guys for 15 plus years and have never had any type of issue with the Techs servicing my unit. The Tech who was just out brought my system back to lif..."

"Very efficient and professional. "

"Quick service and provided favorable outcome."

"Charged $198.00 for a service fee and nothing was serviced or an explanation on the evaluation on any type of repair that can be performed.. Asked for an estimated quote..."

"Bernie was very knowledge and explained every question I ask. Bernie was very knowledge on the advantage program and could answer my questions."

"did not perform services, tried to sell me new equipment. charged me for nothing. Said he could not reach coils, I told him the technician did last year from your company..."

"Daniel is a great tech!"

"Grady Anderson really knows what he is doing and very respectful. Thank You so much for sending him .will highly recommend friends to your company !!!!"

"I paid $145.00 for his service for my Ac and after two hours the problem surface so he came back the next day to say he will fix the same problem for $155 because he didn..."

"Very professional, knowledgeable and accommodating.Worked with me to get job done that day."

"I WAS TOTALLY SHOCK WHEN MIKE GAVE A BILL FOR $ 560.00" $400 LABOR"..DOLLARS SERVIC FEE.HIS APPOINTMENT WAS AT 8:AM HE GOT HER AT *;10 DID NOT STRAT WORK WITH HIS TOOL..."

"very clear in explaining what he was doing and why"

"thorough job was done. everything was explained."

"Respectful and professional."

"Wes was an exceptional technician"

"We have not solved the problems with the new unit that we bought. The service tech can only do so much, but we have not heard from supervisors for follow up."

"The technician did a good job in terms of quality, but overcharged for the work. It costed me $260 to replace a drain pipe (30 minutes of work and a piece of PVC pipe). "

"tech very friendly and willing to please the customer"

"Grady cleaned the outside unit as it has never been cleaned in this way before. He did a great job, it looks like new. He explained what he was doing and gave me tips. ..."

"Mike made 2 service calls-First to install a "board"(July 2nd) & when the board revealed a "blown"motor in the air handler, he came back on a holiday (4th of July !) to r..."

"The technician was friendly and professional."

"Grady was very considerate of our home. He told us what he was doing every step of the way. He taught us some things we didn't know about the functionality of our ther..."

"He was on time. Quickly serviced our system."

"Both the tech and sales rep were extremely polite and treated me, and my home, with the utmost respect."

"My air/heat system performs well in both the coldest and hottest weather and it is because of yuor regular maintenance service."

"I was told that the static pressure on my system was too high and that I needed to talk to a “comfort specialist”, whatever that is. I asked that they call me and severa..."

"He was thorough and polite. He analyzed the problem using deductive reasoning and kept searching for the solution until he had one. "

"David was very knowledgeable and professional.Diagnosed problem,ordered part.Returned and installed .Iam very pleased with his service. Thanks again David !"

"Everything was done in a professional way."

"Very prompt response to service request. Grady was very professional and polite."

"We showed a video of a vibrating sound and were told it was something caught in unit- we have more video now and that is not the case. We were told we would be contacted ..."

"HE WAS VERY GOOD HE TOALD US JUST WHAT HE WAS DOING. GREAT JOB."

"Service personnel tele the person caring for the house. Waited until they met an proceeded to do whatever had to be done, including change of filter. Very Satisfied wit..."

"Michael came out to my home and that of my tenant on two separate maintenance calls. My tenant's AC was not working and he repaired the problem the day he came out. He ..."

"Grady was polite, prompt and as a bonus, my dogs loved him, lol."

"Michael did a fantastic job repairing the unit. Fast, skilled and friendly. Your office staff, Amber is in need of numerous customer service courses. She did not care tha..."

"Grady was very professional identified the problem and explained in detail the issue and what he did to correct it. Very pleased with the completed work and your rep."

"Michael was professional, honest, helpful, and went out of his way to make sure I was taken care of"

"The tech was very good."

"Even though it was late on a Friday they came and did my service and were here along time! I appreciate them not being in and out cuz it was late"

"The technician was on time and appeared to be very thorough in his job.."

"Service man was prompt nice and went right to work. Found a part to replace and had it on the truck. Thanks for being so efficient "

"Tech did a very good job."

"The technician was very knowledgeable and seem to have done the job correctly."

"Len kept me informed on everything he was doing, explained everything I needed to know, and was extremely polite. I enjoyed his service. "

"Grady explained what he was doing, explained cleaning the drain pipes, told me ultraviolet light burned out, and gave me a brochure on the newest, latest model. He did a ..."

"Thorough job. They explained things to me and helped me unde stand my unit. "

"You charged me 157.00 dollars to tell me you needed to another test that would cost me another 250.00 dollars only to find out that test could show a repair for 2500.00 d..."

"The service tech did fine until the end when he overcharged me for the service call."

"Adam is great!"

"Professional and courteous"

"he was courteous and professional"

"In all my years of doing business, I've never received better customer service than I did from Mike. It was such a pleasure and will definately request him for service/re..."

"Tech was very knowledgable and informed me about everything he was doing and explained my ac system to me."

"Mike can in did job. Super nice. He new what to do to repair ac."

"Michael was very pleasant and kept me informed throughout the service call"

"Technician was informative and personable (crazy, but in a good way). While all of the techs I’ve dealt with over the years, he just might be the best."

"Excellent work and a excellent attitude."

"Excellent service"

"Appointment made, confirmed, re-confirmed before arrival. Prompt, polite, efficient. "

"Tech was very thorough and informative. Spent more time and did more then any other tech ever. "

"Very courteous and did a great job."

"Very professional, knowledgeable, attention to detail and displayed a sincere concern about customer satisfaction upon arrival-during and after completion of service."

"Adam arrive and was very friendly when we met, I show him where my unit was and he found the problem right away. In no time he had my unit up and running. I would recomme..."

"Today's service call was the most comprehensive call I've had in 5 years. Grady spent more time checking out the systems both inside and out, even though it was raining,..."

"Technician Grady explained all of the steps he was taking to do the twice a year inspection of my heating and AC system. His inspection was more thorough than any that yo..."

"Satified with service"

"I am looking to keeping my air/ heat unit in good condition. It is much better to have it serviced on a regular bases than to wait until it stops working. I was glad to..."

"Steven spent time..making sure problem was solve"

"I felt that my questions were addressed and felt that the technician was willing to answer questions in a very professional manner."

"hello to you it may concern , we had a tech out here and soon as he left it did same thing blowing warm air out instead of cold air , please call and have someone come ba..."

"Thoroughness of service call and friendly attitude of technician"

"Very honest and knowledgeable."

"Expert technicians were able to diagnose problem quickly and accurately "

"Thorough Spring Maintenance for once. Usually the contacted maintenance the Techs don't do much. This tech was very thorough."

"He was very professional and explained in detail what he did and what we need to fix the problem."

"Diagnosed and fixed the problem, which was a leak The leak has caused all the refrigerant to leak out of the unit."

"Tech did a very efficient job."

"Michael was extremely professional in his approach to our problem with our AC system, explained in detail the possible causes and solutions. As we have a 'home warranty' ..."

"Michael Curtis was very thorough in his evaluation of the air conditioner. He was informative about the maintenance agreement, as well. Also, he was very friendly throu..."

"very thorough and friendly"

"timely scheduling and arrival. Technician knowledgeable and effiecient. "

"Courteous and good integrity "

"Everyone involved is a true professional in their craft. "

"Very thorough and explained the issues that he found."

"I was not going to renew, however your tech answered questions I needed..he also promised to send information..we did not have.I am still waiting."

"Tech arrived with in the time fram and went right to work solving the issue."

"Adam very knowledgeable explained every thing he did to fix unit."

"Adam knew exactly what is needed to be done to take care of the problem and didn't take him long to fix it. "

"Have seen Grady twice for semi-annual maintenance. He is friendly, personable and knowledgeable. He took time to explain processes and procedures. He also told me on fall..."

"My technician was friendly and efficient. Plus he didn't try to sell me anything "

"Skilled, pleasant person"

"Daniel was on time and did a very good job."

"Technician was courteous, professional and knowledgeable."

"Grady is great. He takes pride in his work and makes sure every thing is done correctly."

"Grady was the tech and he was EXTREMELY thorough....very professional and very polite. He cleaned the exterior unit thoroughly and eliminated all of the pollen and collec..."

"Professional, knowledgeable, respectful "

"The technician arrived on time, was professional and courteous and did a thorough job"

"Very professional and considerate All our questions were taken care of "

"Very thorough spring maintenance. The tech did everything i hoped other techs had done and didnt."

"Technician took his time and explained things. "

"Highly professional and extremely personable. He took the time to do a proper job while ensuring that we understood what he did and why, and what could be of concern in ..."

"Really like Mike P. Does his work, gives his recommendations but doesn’t push."

"great"

"Grady was very efficient and explained everything that he was doing and why."

"Had no complaints & workers worked very hard for long hours"

"Grady was very professional and pleasant "

"Grady was polite and very professional. He did great job."

"They keep the schedule and notify of any changes and when Tech is on the way."

"Friendly, courteous and very informative service"

"Grady and Adam( supervisor) were so courteous and professional. Explained everything clearly."

"Professional, knowledgeable and courteous"

"The service technicians were hard working, respectful of our property, congenial and appropriately consultative. They were admirable representatives of your company."

"Tech. was very knowledgeable in his job."

"service was under warranty for normal check up."

"Michael was very helpful and explained the issues in detail which was never done before."

"Technician arrived on time, and displayed very positive attitude toward his job."

"He explained the water pump he replaced. Very curious. Great job. ??"

"Grady is the man! He was thorough and knowledgeable! "

"Grady was very thorough and explained everything as he checked our two systems. This was our first service call in seven years and we got an education. We're sold on Co..."

"Eric was very nice and had good work ethics. He was knowledgeable about the unit and even came back the next day with a replacement cap for the outside unit which had bee..."

"Not only did Eric perform the required maintenance check but he identified and fixed a potentially serious system failure. Eric was very professional and helpful"

"Like a pro."

"The tech was very thorough & polite!"

"Technician did a great job; however he arrived an hour after the two hour window. Probably my fault for scheduling a Monday appointment after the St. Paddy's weekend"

"Very pleasant tech who carefully explained and corrected the problem and went out of his way to insure my unit was in best shape possible (filters and screens clean)"

"Came ahead of time, worked around my schedule, provided a new filter from the shop."

"Grady provided the most expert, thorough, and friendly service I have ever received or could have wished for. I hope he'll be available for all future cals."

"Friendly. Timely. Efficient. Knowledgeable."

"Friendly and efficient."

"Your tech came on time, worked quickly and double checked his work."

"Technician was *very late* and then was here an extremely long time. We have had many of these visits and never had this happen, so I know he didn't need to be here this ..."

"everyone involved with the installation of our new system was very courteous and polite. They were very efficient. They did a very good job of cleaning up after the job..."

"Very professional and knowledgeable"

"Grady is awesome!"

"I'm rating Adam's visit only here and I'm giving him a 10. Another tech, Daniel, was here on the 16th for the bi annual visit and did not turn on the ac unit or see that ..."

"knowledgeable, professional"

"Grady would not leave until he figured out the problems that i have had with this unit, this is the second or third time the bxv had to be replaced, he got that fixed and..."

"The tech was very knowledgeable of the unit and was very professional."

"Tech was very good and thorough"

"Technician was helpful and courteous."

"Michal Curtis, our technician, solved an eight year old problem we had with our air conditioning unit (it made a rattling noise forever). He was extraordinary as spent mo..."

"your technician was very courteous and professional.he got the job done to my satisfaftion. "

"Thankful that Adam was able to take a look at our system and reassure me that everything is fine. Eased my mine to have it confirmed"

"The technician was courteous and told me everything he worked on and did not overcharge for anything."

"The tech was very thorough and pleasant"

"Friendly and knowledgeable "

"He explained and showed me how and why the service he provided."

" punctuality,professionalism and efficiency.. "

"problem was fixed but since this is the 2nd time for possible same issue on a new system, not sure I like was done"

"Adam is a professional tech. he understands his job and the people he is taking care of. he is very informative, explains everything to you"

"Very thorough"

"Very accommodating and did not rush through my questions and concerns. "

"Ryan was very pleasant and professional"

"Jerry and Ibraham made sure my furnace was installed and working prior to leaving my home, on a day when it snowed.Team Zach and Milford,Jerry and Ibraham great team!"

"Jerry & Ibraham were great. They were professional, explained the installation and operation and cleaned up all items. Very good attitude when inside unit was on the th..."

"Delivered as promised, "

"100"

"Tech was thorough, and most courteous."

"I would rate the installers, Jerry and Ryan a 10. I was not happy that they removed my top-of-the-line thermostat and replaced it with one of far lesser quality. That ..."

"Service Tech arrived in a timely manner, did a thorough diagnosis."

"Adam was very friendly, professional, knowledgeable and did the work in an efficient way."

"Tech - 10 Call Center - 0 Original call placed @350am,had to leave call back #, did not receive call until 6am. 2 hrs later @ 8am (4 hrs) called again, again had to lea..."

"I feel the technician did a great job in checking the system and he was very professional."

"Michael was very helpful and friendly "

"The techs were very professional and explained everything that they did."

"The technician was very friendly and knowledgable."

"Arrived on time, polite, took time to fully inspect system, explained (and showed pics) of problem area, fully explained possible solutions and cost implications. Then wa..."

"Both Claude and Andrew went above and beyond to resolve issues."

"First, Jessica in the scheduling office put forth an extra effort to make sure a technician got to my house. And, Ryann was extremely polite and took the time to explain..."

"Service provided was timely and detailed."

"Technician explained everything in detail"

"Technician was on time and knowledge "

"Tech kept me informed on everything he was doing."

"Adam has been very efficient & reliable unlike others @ Coastal. He has corrected many problems that were left following the installation of 3 Lennox units. "

"Tech had excellent knowledge and skills."

"Mr. Ryan was very professional .I was very satisfied."

"Response was fast; Adam was excellent & thorough :-)"

"Adam arrived promptly and provided quick, courteous service. And he fixed the problem."

"technician was courteous, professional, and willing to explain everything being done. "

"The company representative was an inexperienced tech. He spent two hrs checking out unit and when he left, had no air. Had to call back several times and he returned at..."

"Very good service "

"Very professional"

"Prompt service "

"On time, knowledgeable, efficient and courteous."

"Tech arrive on time and was friendly and very knowledge in servicing the units."

"Took time and preformed service. "

"Tech came when expected, did a thorough job. However, just noted on "Technician Notes" at end "notice water in safety switch." That doesn't sound good, and we didn't ta..."

"Johan did the most thorough job of inspection of the AC System including the air handling unit, the heating unit, and the cooling unit. His attention to detail was amazi..."

"The technician was very thorough and spent a great deal of time cleaning up the outside units."

"I was disappointed in Raven's recommendations for a new capacitor and a new UV light. Fortunately the UV light was covered under warranty. She did not check to see if the..."

"Very professional. "

"The tech was on time."

"no comments"

"Did what he was to do "

"David arrived soon after I placed my after hours call. He diagnosed the problem quickly and was very professional. Very good experience. "

"pleasant and professional tech....kept my house clean"

"He checked everything I requested...he program the thermostat for heating which hadn't been done. he explained how to use the thermostat which hadn't been done. "

"Technician was not confident and made odd recommendations"

"Courteous and professional on time"

"Technician was very professional knowledgeable and kind. "

"Great guys... Ryan and Ryan.... Did a great job."

"The service was handle very professional"

"Daniel did not have any of the pellets you put in the drain pan, so he said he talked to his supervisor and would come back on Friday afternoon to complete the job. He n..."

"The technician was very thorough in finding my problem. "

"The technician arrived late and did not call because he had an old phone number. Then he stated that he was going to rush through the service because he was late. "