Reviews

"Courteous and knowledgeable technician. Worked steadily and very aware of keeping our home clean and assuring us of reliable heating and air conditioning for another sea..."

"Richard always does a FANTASTIC job and I always ask specifically for him!! Richard goes above and beyond and is always very courteous and professional!! "

"Had no complaints & workers worked very hard for long hours"

"As always very professional cooling time up."

"You folks are great at setting up inspection times ans staying within the time frame quoted. Every technician who has been to our house has been courteous and kept us we..."

"Felt the technician was a little slow"

"my last appointment got all mixed up and I sat at home all day waiting for the service man and I had to make phone calls to get them out here that day"

"Tech is always reliable and informative."

"Matt gave us great professional service. "

"Grady was very professional and pleasant "

"Tommy always does an excellent job of taking care of our heating and air handlers. I feel safe that he has serviced our units."

"My person on site was excellent. It helped he had been he before and knew the house versus someone knew who you have to start over with."

"no answer"

"In all the years we have used P'tree Svc Experts, this was the ONLY tech who put the heating/cooling system back to the settings as he found them. After every other tech..."

"Very professional and competent tech. Good job and very nice young man. "

"Service technician was very knowledgeable and explained everything in as much detail as I asked "

"Extremely helpful and qualified serviceman"

"He did his job."

"Michel was fabulous"

"The service /installation of our new heating and a/c units went very well and we are very happy with it. The only thing that I did not like was that the technicians had ..."

"He was very efficient and explained what he did."

"Very helpful and explained what he was working toward."

"The service man (Mike)"

"Very professional, helpful, courteous. Service Experts is very fortunate to have this young man on staff. He takes pride in his job and makes every effort to be sure th..."

"Michel is knowledgeable, personable and thorough. I am confident that he follows through with everything he says. "

"He was very thorough!"

"Grady was polite and very professional. He did great job."

"Scheduling was easy online. Our technician updated us on arrival time, arrived when she said she would, and was professional. personable and knowledgeable. "

"The gentleman that came to my house was wonderful, very kind and thoughtful!"

"Great service"

"Warren always does a great job servicing my units. He explains things well and gives me good advice. "

"My technician was prompt, honest, and efficient. "

"They keep the schedule and notify of any changes and when Tech is on the way."

"The technician was very thorough and informative. "

"The service was done properly and timely. Serviceman was knowledgeable, friendly and helpful."

"Great service. "

"Friendly, courteous and very informative service"

"I believe I have already completed this survey. Only my heating system was checked - not the air conditioning unit. That probably should be done soon."

"your employees are always helpful and answer all our questions to our satisfaction"

"technican was very knowledgable and polite answering my questions and did a good job of servising my a/c/ unit"

"The technician was very cordial, methodic and did a great job. "

"Came on time and was pleasant and efficient."

"We like our serviceman"

"very professional and did maintenance on my system as I expected "

"tech that came was the best yet to service would like her again some techs have been fine others not so good, almost got into a fight with one"

"Grady and Adam( supervisor) were so courteous and professional. Explained everything clearly."

"We had to call that very same evening after tech. was here to come out and start our furnace. Turns out the part that allows unit to work was either broken or not re-con..."

"Loved that my tech was a woman, this made me feel more comfortable and safe with the technician"

"Technician's overall personality and ability."

"Technician is very through"

"The tech did everything possible to find the problem"

"Very good tech."

"Unfortunately, the window wasn't quite met, but I did get a call letting me know they were running behind."

"System checked thoroughly, explained what was being done, and tips were given on how to get best air quality. The service person was very respectful of property and homeo..."

"Axel is just so great ....and so thorough...he tells the truth about what he finds!"

"Efficient, informative & fast"

"Easy scheduling, technician on time, very professional and personable"

"good service"

"Professional, knowledgeable and courteous"

"He was professional and he knew what he was doing"

"Good service"

"NOTE: I have already completed this survey. I'll say again that the technician was very thorough, but came very late. Instead of 10 to 12 he came at 1:30, but stayed u..."

"Arrived on time with am-in-route call; was respectful of house; quietly and effectively went about work with appropriate conversation and explanations"

"Sr. Service Rep explained several major issues and the solutions. Superior technical knowledge."

"He did a great job,. Only one issue. The service was done just a couple of weeks ago. Already, for the past week, the control unit screen for the upstairs unit has bee..."

"Good quick service"

"The service technicians were hard working, respectful of our property, congenial and appropriately consultative. They were admirable representatives of your company."

"3 pleasant men seemed to know what they doing"

"very professional. 10pt scales are outdated on surveys. there have been enough white papers in the industry showing a 5 pt works just as well and easier for the resp..."

"The service person was on time and did a good job. He was one of the best service people as was Terri."

"Tech was 1 1/2 late after time frame. I guess he did what he was supposed to do with a tune up on our furnaces. I didn't watch him nor do I know the procedure. Anyway, ..."

"The technician arrived on time and completed the work in an efficient matter."

"technician was communicative about what he did and did his job quickly. "

"Service was 10, but scheduling snafu was 5."

"My technician, Michael, is highly knowledgeable, friendly"

"Friendly, knowledgeable "

"Showed up on stated date and time. Provided information I required"

"Great service"

"All always give good service & are very dependable. You always show respect to our home & to us."

"He did a good job and was sensitive to my time constraints."

"I was pleased with the technician because he show respect to me and my home. "

"Tech. was very knowledgeable in his job."

"Very good technicians in helping customer"

"They come with the object of fear. Nothing but a sales job...fear st every corner. This is the second time they come. And though they do clean and check the units it is ..."

"Made arrangements to bring special electronic air filters on service call with two separate individuals before maintenance visit last week. Came without it and had to res..."

"Courteous, professional, prompt and excellent workmanship. "

"Pleasant, professional service man who was on time."

"Technician was informative, neat, and answered all questions."

"This was the best service we have ever received from Peachtree Service Experts. Mr. Ghimirey gave an extensive and thorough check up and cleaning to the unit. We only wa..."

"Excellent service, service man was excellent and explained everything he did."

"Tech was efficient and pleasant. Did not reset the thermostat correctly; left it in a temporary mode"

"Technician arrived in a timely manner despite the rain and performed service, even showed on the gauge that my unit would soon need freon."

"Ref: Heat Vent Pipe Replacement: The repair Tech, Olie, did an excellent job in explaining the problem and providing a solution before the work was done. Previous repair ..."

"service was under warranty for normal check up."

"Stoney went above and beyond to assist us"

"Mr Williams is excellent and knows my systems"

"Rep was knowledgeable and helped set my thermostat...took him 45 mins!"

"Excellent and fast service by Isaac."

"Michael was very helpful and explained the issues in detail which was never done before."

"My appointment was from 10-12. At 12:45, the technician had not arrived and I was not contacted with any explanation. I called to see what was going on and was told tha..."

"Probably the best experience of having tech come to house. Ever. She was knowledgeable, thorough and very friendly. Don't think you could find a better individual to repr..."

"Scott was thorough and answered any questions we asked."

"On time"

"We've been using you folks since 1996 and find you regular each spring and fall. I bought that new magnetic filter and feel our return heat is purer now."

"Joking around a bit much "

"Michel is very thorough, informs about what he's doing and what he's done. Told about the new wonderful filter........TOO EXPENSIVE!!"

"After all the years of service, having a salesperson come in and degrade the competition as well as his own place of business, should be ashamed."

"The technician was honest and professional. "

"Seemed to be very thorough and competent about evaluating the HVAC systems. Somewhat of a language barrier when explaining. Difficult to tell whether recommendations fo..."

"Technician arrived on time, and displayed very positive attitude toward his job."

"Job was completed in professional manner and tech was very knowledgeable and courteous."

"Excellent service. "

"Peter has been to our home before. He is always knowledgeable and friendly. He is always willing to answer questions and makes suggestions about good use of our HVAC eq..."

"You always give good service & you are always very courteous & professional."

"He explained the water pump he replaced. Very curious. Great job. ??"

"Great service."

"friendly person"

"SERVICE MAN WAS ON TIME (EARLY, ACTUALLY), KNEW WHAT HE WAS DOING, WAS PLEASANT AND INFORMATIVE."

"Professionality"

"Robbie takes great care of our systems."

"The technician was very professional and did a great job answering my questions."

"Service person was prompt, giving me a courtesy call beforehand to let me know he was on his way. He carried out inspections of furnace and air conditioning units without..."

"The technician was polite and competent. He communicated well and did a good job."

"Tech provided excellent customer service. "

"Excellent "

"he called ahead and was on time. he worked efficiently and seemed knowledgeable."

"He did excellent work."

"Technician did proper work in reasonable time and kept me informed what he was finding & doing"

"Friendly and professional"

"PS Expert was through, efficient and helpful."

"As always, very efficient, very pleasant, very through"

"The apprentice left the hose on a LONG time, using a LOT of water. I made the reservation online. When no one showed up for the appointment, I called and found that y..."

"Cuz"

"Michel was very professional and kept me informed every step of the way. It was a pleasure having him in my home! All your technicians have been well qualified and plea..."

"Technician arrived on time and went about his work competently. He was courteous and professional."

"Excellent technician! He knew his job thoroughly."

"Serviceman was very thorough. Appeared to be experienced. I didn't have to lead him around "

"Always receives great service."

"Jonus was great! Explained everything and double checked everything."

"Previous technician from your company installed wrong filter which caused stratosphere air cleaner to quit functioning. He not only recognized problem but replaced at no ..."

"Grady is the man! He was thorough and knowledgeable! "

"Very poor customer service! Especially when you get the sales manager Don involved. I still have an issue that needs to be resolved."

"Even though the technician was late, he worked diligently until past normal duty hours. I had a new thermostat installed last October and it worked OK during the heating..."

"Scott was very informative, polite and kind"

"My air will need to be cut on soon, and it was NOT checked while the tech was here. He only checked the furnace, did not go outside to the unit nor did he cut the air on..."

"Tell Peter to avoid spiders :). He knows what I mean. Good man."

"Grady was very thorough and explained everything as he checked our two systems. This was our first service call in seven years and we got an education. We're sold on Co..."

"Stephen (?) was very thorough and knowledgeable "

"service rep did a good job."

"technician polite, professional, and on time"

"Eric was very nice and had good work ethics. He was knowledgeable about the unit and even came back the next day with a replacement cap for the outside unit which had bee..."

"The work was done exceptionally well"

"nice person - was in and out very speedily ...seemed genuine"

"Not only did Eric perform the required maintenance check but he identified and fixed a potentially serious system failure. Eric was very professional and helpful"

"Professional. Explained all actions"

"The tech failed to show for a 2:00-4:00 appointment on Friday, March 23 and again for an appointment at 12:00-2:00 on Monday March 26, showing at 3:00 only after I called..."

"Technician is excelent"

"Friendly & Professional "

"Great job. "

"Great service by office staff and technician."

"Richard did a great and thorough job. Thank you."

"You always call before you come and tell us when you will be here and he was right on time and was very kind & courteous and helpful. We highly recommend all to others. "

"Mike does good work"

"Tech is a sincerely worker . Very concerned about his job."

"Like a pro."

"My technician provided the most thorough maintenance service I've had from your company. He checked and did things no one else has done, as far as I know. I was very ple..."

"He was very thorough."

"The Technician advised me of the procedure for the system check-up prior to starting and at the conclusion of the check-up he indicated there were no problems found."

"Technicians are always very professional and thorough."

"Not too prfessional"

"The tech was very thorough & polite!"

"The technician, Mr. Long, is competent, efficient, and courteous. He explained technical matters well. "

"I have MS therefore In need great service for my system that I bought from you a few years ago so for your great service"

"The technician did an excellent job servicing the unit and explaining the steps. "

"Technician did a great job; however he arrived an hour after the two hour window. Probably my fault for scheduling a Monday appointment after the St. Paddy's weekend"

"Very pleasant tech who carefully explained and corrected the problem and went out of his way to insure my unit was in best shape possible (filters and screens clean)"

"good attitude"

"When I called the first time, the person on the phone was rude. My furnance started working again so I called to cancel. I called too early however since it stopped agai..."

"Expectations of service call met, "

"Timely response by exceedinly courteous technician."

"scott was a pro. a credit to his trade and company"

"He did a good job and explained what he was doing. However, he had me outside checking on the condensation pipes flowing out of the house when he poured water down them a..."

"Another new person to provide routine maintenance at our house. I m gtting tired of neverhaving the same guy/gal twice. Nevertheless he was throrough and told us clearl..."

"Mr. Williams is very courteous, friendly and professional. He provide comments to your questions and give very good feedback. "

"Tech is always informatived."

"I was very happy with my technician."

"Repair call was responded to very wuickly"

"Tommy always arrives on time or before. He keeps me informed and is very through. "

"Professional, personable, confidence inspiring service"

"timely excellent work"

"You came when you said you would, you did what you were supposed to do. That's all I can ask. Serviceman polite and friendly."

"Quick clean efficient ,on time ,done in 3 hrs. "

"Came ahead of time, worked around my schedule, provided a new filter from the shop."

"you did what I expected"

"Tech was very knowledhible and professional"

"Excellent job as usual."

"Grady provided the most expert, thorough, and friendly service I have ever received or could have wished for. I hope he'll be available for all future cals."

"Friendly. Timely. Efficient. Knowledgeable."

"Friendly and efficient."

"Your tech came on time, worked quickly and double checked his work."

"Technician was *very late* and then was here an extremely long time. We have had many of these visits and never had this happen, so I know he didn't need to be here this ..."

"everyone involved with the installation of our new system was very courteous and polite. They were very efficient. They did a very good job of cleaning up after the job..."

"Very professional and knowledgeable"

"Grady is awesome!"

"I'm rating Adam's visit only here and I'm giving him a 10. Another tech, Daniel, was here on the 16th for the bi annual visit and did not turn on the ac unit or see that ..."

"knowledgeable, professional"

"Grady would not leave until he figured out the problems that i have had with this unit, this is the second or third time the bxv had to be replaced, he got that fixed and..."

"The tech was very knowledgeable of the unit and was very professional."

"Tech was very good and thorough"

"Technician was helpful and courteous."

"Michal Curtis, our technician, solved an eight year old problem we had with our air conditioning unit (it made a rattling noise forever). He was extraordinary as spent mo..."

"your technician was very courteous and professional.he got the job done to my satisfaftion. "

"Thankful that Adam was able to take a look at our system and reassure me that everything is fine. Eased my mine to have it confirmed"

"The technician was courteous and told me everything he worked on and did not overcharge for anything."

"The tech was very thorough and pleasant"

"Friendly and knowledgeable "

"He explained and showed me how and why the service he provided."

"friendly, professional, polite, seemed intelligent"

" punctuality,professionalism and efficiency.. "

"problem was fixed but since this is the 2nd time for possible same issue on a new system, not sure I like was done"

"Adam is a professional tech. he understands his job and the people he is taking care of. he is very informative, explains everything to you"

"Very thorough"

"Very accommodating and did not rush through my questions and concerns. "

"Ryan was very pleasant and professional"

"Jerry and Ibraham made sure my furnace was installed and working prior to leaving my home, on a day when it snowed.Team Zach and Milford,Jerry and Ibraham great team!"

"Jerry & Ibraham were great. They were professional, explained the installation and operation and cleaned up all items. Very good attitude when inside unit was on the th..."

"Delivered as promised, "

"100"

"Tech was thorough, and most courteous."

"I would rate the installers, Jerry and Ryan a 10. I was not happy that they removed my top-of-the-line thermostat and replaced it with one of far lesser quality. That ..."

"Service Tech arrived in a timely manner, did a thorough diagnosis."

"Adam was very friendly, professional, knowledgeable and did the work in an efficient way."

"Tech - 10 Call Center - 0 Original call placed @350am,had to leave call back #, did not receive call until 6am. 2 hrs later @ 8am (4 hrs) called again, again had to lea..."

"I feel the technician did a great job in checking the system and he was very professional."

"Michael was very helpful and friendly "

"The techs were very professional and explained everything that they did."

"The technician was very friendly and knowledgable."

"Arrived on time, polite, took time to fully inspect system, explained (and showed pics) of problem area, fully explained possible solutions and cost implications. Then wa..."

"Both Claude and Andrew went above and beyond to resolve issues."