Reviews

"I need to have a part replaced. Was it ordered? What is the status?"

"He was courteous,knew about the unit and was able to handle the spring inspection with no problems."

"Stephan tech came to do service, cut our dehumidifier drainage line too short, used ZIP TIES to secure the hose together, ruining prior work done by tech Christina, and t..."

"Stephan was asked to check the drainage line from the dehumidifier. He cut the tubbing which therefore fell APART AND LEAKED INSIDE OUR HOUSE! He DID NOT TELL ME THAT H..."

"The technician was very thorough."

"he did all of the things needed without be asked"

"On time, did a good job and very polite."

"The technician was very thorough in checking the inside unit, and checking and cleaning the outside unit."

"Tech was on time, polite and did a good job."

"It was the professional service that I expect from Coastal representatives."

"I received great assistance from your technicians."

"STEPHAN TOOK THE TIME TO EXPLAIN WHAT WAS GOING ON WITH MY THERMOSTAT. I THOUGHT I HAD A PROBLEM, BUT IT TURNED OUT MY SETTINGS FOR DELAY AND AUXILLARY WERE SOMEHOW CHANG..."

"Nate seem to have done more on our unit than any other technician before him for preventative Maint."

"Excellent job done."

"technicians were very customer service minded"

"Technician was very informative about the parts that needed replacing."

"Nate was excellent. Respectful, attentive and apparently very competent. Would want to have him all the time.You don't need the second person to show up to check up on hi..."

"Stephan and Anthony were both very knowledgeable and friendly."

"Friendly and answered all questions and reiterated how to use my system "

"Thorough and knowledgeable "

"Office staff and technician Deven were all friendly, helpful, explained things well"

"Krysteena was very professional and thorough. She took the time to explain things so we could make informed decisions. She was very respectful of our home and did a wonde..."

"Both gentlemen were polite, friendly and professional. Their service was very thorough and we are quite pleased with their service call."

"System drops temp when in defrost mode. Krysteena tested heaters and explained that in defrost cycle cool air will be circulated. Suggested keep temp at 70 deg range to h..."

"Communication between you, your call center, and tecnicians is very poor. "

"Very professional and keep me updated on what she was doing during her process on servicing our air conditioner"

"Good "

"There was only 1 thermostat to choose from. Due to my work hours, I decided to have the thermosat installed. Wanted a Wi-Fi thermostat."

"Mr. Corbitt is a confident professional expert who understands HVAC well. He and Lenward Smith explained observations and assessment of my system and made suggestions th..."

"Daniel was able to explain to me in, terms I could understand, how my HVAC really worked. He has a very calm head on his shoulders and you have a fantastic employee. Ri..."

"You have kept our heating/cooling units in good working condition for decades."

"Both men were pros. And they both put on their booties before enrering my house."

"The Technichian was excellent, timely and very professsional. He also was very friendly and did a greaat job, and in the cold and rain!"

"He seemed to provide a thorough check up."

"Cleaned all my filters. "

"Nobody showed up."

"They were on time and completed the work in a timely manor."

"The service was quick and len was very nice"

"Excellent service"

"Corrected problem"

"Technician did a good job "

"Technician was on time and ery thorough"

"Great customer service, very knowledgeable, and curious "

"He knew exactly how to set our system to the parameters of this house, only one tech did that when we got this system. No one else had a clue how to do that"

"I WAS OVERCHARGED FOR A CAPACITOR THAT THREE TIMES MORE THAN IT COST AT WALMART OR ON EBAY. PLEASE MAKE AN ADJUSTMENT TO THIS CHARGE ACCORDINGLY. THANKS, ROBERT"

"Both Sean and nick very very friendly and professional, they answered all my questions and work very well together . "

"Service tech was polite, efficient, and answered any questions I had. Perfect kind of service, in my opinion."

"Deven was very professional and informative. A pleasure."

"Very satisfied. Thanks "

"Service was on time and friendly "

"The technician was prompt, thorough, congenial and professional!"

"Would have been higher if the time of appointment would have been kept. "

"The outside unit is still making some vibrating noises."

"Excellent service, professional work"

"The technician did an exvellent job and gave a good explanation of the procedures he followed."

"Deven was an awesome tech. Great personality, very professional, very knowledgeable of job. Gave me tips and showed me some things that I wasn’t aware of with my unit. ..."

"the problem was fix and I am please with the service"

"Job well done! I was alerted of a potential problem down the road."

"After an initial gap in communication, I was very appreciative of Mathew's outreach to me to clear up questions and concerns. I also found technician Grady to be very pr..."

"She was thorough and even came back to double check something. She was able to resolve our issue."

"The instructor did not look at the problem we called for. Instead, he only touched the unit. The problem was not solved."

"Tech was on time, pleasant, competent, and helpful. Can't ask for better than that!"

"She was thorough and provided good explanations and service"

"Friendly, courtesy tech. Willing to answer questions."

"He was super nice and helpful"

"Requested a phone call to get an update from technician, as we were not at the house when service was performed, Still awaiting the call. Otherwise can't rate. Thanks 2..."

"Courteous and timely"

"Tech did not have needed part but ascertained one was at the "shop", went & obtained the part, came back & installed same."

"Found the problem which were loose air ducts and fixed it"

"She was educational and outstanding customer service "

"Grady was polite, courteous and a professional representative of your company. He explained and educated me on things in a clear manner. He was excellent."

"Very professional and informative technician. I am awaiting a follow-up phone call regarding an issue that has surfaced."

"Technicians were very efficient and fixed the problem quickly."

"Highly profesional"

"Very professional. "

"checked every thing,and explained that was found,very nice person."

"Grady was an excellent technician and extremely personable."

"excellent work"

"The technician was friendly and professional. All the services completed was explained in user friendly terms."

"Service was good, not happy about the out of pocket expense for replacing a waranteed item that is less than 5 years old"

"Grady was outstanding in obvious knowledge of the equipment, suggestions, and thoroughness along with the ability to communicate well with me."

"Asked questions that led to problem. Explained what was wrong and how he took care of it.Made sure by testing part that replacement was needed. Took extra steps besides g..."

"He did a very job answered all my questions and concerns. And was respectful. "

" My tech perform every test possible and install the part to make sure that my AC system is performing properly "

"The emergency service performed on Christmas day by John? from South Carolina was excellent. He arrived promptly, diagnosed the problem, and passed the information about..."

"Great explanation of issues."

"Techs were on time, cordial, friendly, knowledgable about our concerns."

"Courteous, informative, considerate of surroundings."

"Very professional, knowledgeable and informative "

"Excellent service"

"Michael seemed to be able to complete the work with the help of the technicians that supplied the part."

"The tech showed up on time and was very friendly. I also appreciate that the office called to let me know he was on the way."

"Courteous and explained unit operation."

"Service was very good"

"level of technician skill and ease of communication"

"This is my OVERALL assessment of our dealings with Coastal. We have had way too many needs for service since we bought this system brand new from you. Each tech blames th..."

"I was satisfied with the Technician but he was not told the full story about what needed done."

"She was punctual, efficient, and knowledgeable."

"very happy with Adam"

"Tech was very thorough in his service."

"When inspecting and reviewing the air handler, the gas line was shut off which impacted the water heater. Easy mistake but I incurred an $80 plumbing fee as my hot water..."

"Michael did Great job!found the problem with heaterfast and had it running in no time!"

"He took his time to fix the problem we had and we appreciate it."

"On time and thorough. Clearly described any issues."

"The technician was friendly and efficient, and was able to assure us of the overall good condition of the systems, while identifying problems which need to be remedied. ..."

"This was my first time using Coastal and I was very pleased with your technician and Robert. Both answered all my questions in a friendly manner. "

"Technician was very thorough and explained what he serviced."

"Very professional and help me understand what was needed and how to go about solving the problem."

"He was very professional and did a wonderful job "

"Very courteous, knowledgeable and performed tasks not normally performed with previous technicians. "

"still waiting for repair. waiting on call for part availability"

"Home is still cold and uncomfortable. "

"Michael appears to be knowledgeable and efficient."

"The problem was not fixed. "

"Very thorough"

"Print quick and very throuth"

"Len was patient, courteous and worked even in the rain to complete the job. He was also very clear on what steps he had taken."

"He fixed our problem"

"The young man that worked on my unit was extremely knowledgeable and very nice."

"I was very satisfied with the service rendered on Nov. 8, 2018. The technician gave a very thorough inspection to my air/ heat unit. Lenward has proven to be an excelle..."

"The technician gave a good explanation as to what she had seen and done in the service check-up!"

"Problem was fixed in a timely manner"

"They fit my system and did a good job "

"Michael answered all questions my wife and I had about the service. He discovered a problem with one unit and repaired it, now that section of our home is cooling better ..."

"Grady was amazing! Extremely knowledgeable and professional. He took his time finding the problem and he actually cares. He explained in detail what was wrong and possib..."

"Great service and communication"

"Grady was professional, knowledgeable, and friendly. He's done my preventative maintenance previously and is my preferred tech."

"The technician came early into the scheduled appointment time. He explained the results of his finding in a manner that made sense and did not seem to be trying to press..."

"Arrived as planned, personable, polite, performed work as scheduled."

"Prompt courteous and personable "

"The young lady tech was very pleasant, methodical & confident and reviewed all of her findings before leaving. Hire more like her!!"

"The work was completed in a timely manner and Grady took great care not make messy tracks into my home because of the rain."

"Tech was very knowledge of his job."

"Very polite, friendly. He checked everything pretty fast. "

"Kind, friendly, professional and expressed how sorry she was for the delay with the arrival time."

"Found and successfully fixed problems "

"I have found from my first call to set up an appointment to the day that my technician arrived (Grady) 262 00418 who I request ongoing that your company cares about their..."

"Courteous, knowledgeable service"

"Very professional and explained as she went along in doing the service. "

"Mr. Smith was very thorough and explained everything he was doing and reccomending "

"He did a very good job."

"He didn't try to sell me something I didn't want or need ."

"Tech was on time and was friendly. Worked in an efficient manner."

"Only changed filters"

"Did not call to telll us they were on the way. No longer wear slippers to protect your floors. Turn over with Coastal is a problem. "

"The technician explained what had happened, and did not try to make any excuses. He was able to remedy the situation, and everything began to work the way it should. "

"She provided a complete analysis of our systems."

"always prompt, helpful and friendly. "

"Grady explained everything carefully and honestly. He is personable and professional. "

"the technician was very thorough and explained everything he did."

"Technician is always very thorough"

"Service Tech arrived on time and did the service properly and in a timely manner"

"Very kind, very sociable, very knowledgeable. "

"Michael was very knowledgeable and helpful regarding our issue. Great customer service."

"Tech made up for confusion of day before. Dispatcher wrote Sheridan instead of Sharondale and the tech did not show up for the Thursday appointment"

"Grady was very professional and explain everything he was doing. He answered any questions I had. My ac wasn't cooling and it had went from 83 to 79 by the time he left. ..."

"He was very professional, told me what he was going to do and did all of the tests needed."

"Professional and thoughtful "

"The Tech was very kind, explained what she was doing..in plain English. She answered all questions we had. Thanks for having people that care."

"Tech was very knowledge of his job, "

"Have received service for a number of years and it's always courteous and professional"

"On time and did a great job."

"Grady provided expert service and advice"

"T"

"The technician was punctual, courteous, professional and serviced my unit in a timely manner."

"tech arrive on time and service my two units found one unit had a defective part and replace it. completely satisfied with service perform."

"Excellent service and a great tech "

"This technician knew what he was doing, and explained what had happened, and what he could do to resolve the problem."

"I had been out of AC for almost a week after dealing with another company. When I called Coastal at 3 in the afternoon on a Friday they sent someone by 430 pm and got me..."

"Didn’t arrive until 11am then finished at 8:30pm Also my garden hose was disconnected and I can’t reconnect it."

"I did not schedule this check-up. I was not notified that anyone was coming. The tech did not call me prior to arrival."

"Arrived on time, did the service thoroughly and professionally"

"Super tech"

"Michael arrived promptly and diagnosed the problem. He was very knowledgeable, and advised us on the age of the unit and what to expect in the near future."

"The senior technician Michael was extremely professional and knowledgeable. He went the extra mile to ensure that all trouble shooting was thorough and repairs were compl..."

"Your company seems to have a bad problem with miscommunication and not showing up as scheduled. Changing prices on parts which seems to be bait and switch to me. I'm told..."

"She was very knowledgeable about the unit and her job. "

" I was very happy with work he did."

"Grady was very Knnowledgeable, professional and courteous"

"I have to take for granted what they say is right."

"quick service on weekend"

"Very pleasant. Thorough. "

"Technician was on time, friendly, courteous and very professional. He was diligent in his work and went above and beyond to ensure our satisfaction. "

"Very satisfied with Michael and how he handled the issue with my system;I am more than ready for the issues to come to an end. Hasn’t worked properly since installation i..."

"Very professional "

"Repair was diagnosed and completed in a timely manner."

"The technician was very courteous and explained thoroughly everything he did."

"Technician really took his time and was very thorough. "

"HE DID A GOOD JOB"

"Management is very poor"

"He was persistent in finding a solution. "

"Your technician identified the problem quickly and made necessary repairs to prevent further damage. He explained and showed me the cause of the leak and also took pictur..."

"Technician arrived on time was courteous and explained everything to me and my husband"

"Great service."

"Your tech Medina fixed an issue that had been overlooked, the system appears to be working fine. The drain elbow appeared to be blocked and the system would shut down. Me..."

"The technician was on time, equipped and ready to do the job. He checked the system from top to bottom, other than some cleaning he stated that the system was go to go. W..."

"Timothy was prompt. He figured out our problem and fixed it quickly."

"Mike came on a Sunday night within three hours of my call. He knew what the problem was (clogged drain line) and had AC going quickly. Pleasant and efficient (as was ph..."

"micheal explained everything he was going to do in a manner I could understand"

"The technician was courteous and very thorough when checking the air conditioning and heat pump."

"They come on time and explain what needs to be done. They are friendly and courteous."

"I need to be able to replace the filter element in the electrostatic filter without removing the front panel of the unit. Two of your service personnel have observed the..."

"no long wait time rep very knowledgable"

"tech. very professional performed service and offered suggestions.tech. represents your company very well.Please send the same person back on next visit."

"Great work"

"Very knowledgeable and very nice"

"Krysteena, the technician was very knowledgeable. She answered all my questions and was very thorough in cleaning and servicing our A/C unit."

"Did a very good job."

"He explained why my unit needs to be replaced."

"I've been using you guys for 15 plus years and have never had any type of issue with the Techs servicing my unit. The Tech who was just out brought my system back to lif..."

"Very efficient and professional. "

"Quick service and provided favorable outcome."

"Charged $198.00 for a service fee and nothing was serviced or an explanation on the evaluation on any type of repair that can be performed.. Asked for an estimated quote..."

"Bernie was very knowledge and explained every question I ask. Bernie was very knowledge on the advantage program and could answer my questions."

"did not perform services, tried to sell me new equipment. charged me for nothing. Said he could not reach coils, I told him the technician did last year from your company..."

"Daniel is a great tech!"

"Grady Anderson really knows what he is doing and very respectful. Thank You so much for sending him .will highly recommend friends to your company !!!!"

"I paid $145.00 for his service for my Ac and after two hours the problem surface so he came back the next day to say he will fix the same problem for $155 because he didn..."

"Very professional, knowledgeable and accommodating.Worked with me to get job done that day."

"I WAS TOTALLY SHOCK WHEN MIKE GAVE A BILL FOR $ 560.00" $400 LABOR"..DOLLARS SERVIC FEE.HIS APPOINTMENT WAS AT 8:AM HE GOT HER AT *;10 DID NOT STRAT WORK WITH HIS TOOL..."

"very clear in explaining what he was doing and why"

"thorough job was done. everything was explained."

"Respectful and professional."

"Wes was an exceptional technician"

"We have not solved the problems with the new unit that we bought. The service tech can only do so much, but we have not heard from supervisors for follow up."

"The technician did a good job in terms of quality, but overcharged for the work. It costed me $260 to replace a drain pipe (30 minutes of work and a piece of PVC pipe). "

"tech very friendly and willing to please the customer"

"Grady cleaned the outside unit as it has never been cleaned in this way before. He did a great job, it looks like new. He explained what he was doing and gave me tips. ..."

"Mike made 2 service calls-First to install a "board"(July 2nd) & when the board revealed a "blown"motor in the air handler, he came back on a holiday (4th of July !) to r..."

"The technician was friendly and professional."

"Grady was very considerate of our home. He told us what he was doing every step of the way. He taught us some things we didn't know about the functionality of our ther..."

"He was on time. Quickly serviced our system."

"Both the tech and sales rep were extremely polite and treated me, and my home, with the utmost respect."

"My air/heat system performs well in both the coldest and hottest weather and it is because of yuor regular maintenance service."

"I was told that the static pressure on my system was too high and that I needed to talk to a “comfort specialist”, whatever that is. I asked that they call me and severa..."

"He was thorough and polite. He analyzed the problem using deductive reasoning and kept searching for the solution until he had one. "

"David was very knowledgeable and professional.Diagnosed problem,ordered part.Returned and installed .Iam very pleased with his service. Thanks again David !"

"Everything was done in a professional way."

"Very prompt response to service request. Grady was very professional and polite."

"We showed a video of a vibrating sound and were told it was something caught in unit- we have more video now and that is not the case. We were told we would be contacted ..."

"HE WAS VERY GOOD HE TOALD US JUST WHAT HE WAS DOING. GREAT JOB."

"Service personnel tele the person caring for the house. Waited until they met an proceeded to do whatever had to be done, including change of filter. Very Satisfied wit..."

"Michael came out to my home and that of my tenant on two separate maintenance calls. My tenant's AC was not working and he repaired the problem the day he came out. He ..."

"Grady was polite, prompt and as a bonus, my dogs loved him, lol."

"Michael did a fantastic job repairing the unit. Fast, skilled and friendly. Your office staff, Amber is in need of numerous customer service courses. She did not care tha..."

"Grady was very professional identified the problem and explained in detail the issue and what he did to correct it. Very pleased with the completed work and your rep."

"Michael was professional, honest, helpful, and went out of his way to make sure I was taken care of"

"The tech was very good."

"Even though it was late on a Friday they came and did my service and were here along time! I appreciate them not being in and out cuz it was late"

"The technician was on time and appeared to be very thorough in his job.."

"Service man was prompt nice and went right to work. Found a part to replace and had it on the truck. Thanks for being so efficient "

"Tech did a very good job."

"The technician was very knowledgeable and seem to have done the job correctly."

"Len kept me informed on everything he was doing, explained everything I needed to know, and was extremely polite. I enjoyed his service. "

"Grady explained what he was doing, explained cleaning the drain pipes, told me ultraviolet light burned out, and gave me a brochure on the newest, latest model. He did a ..."

"Thorough job. They explained things to me and helped me unde stand my unit. "

"You charged me 157.00 dollars to tell me you needed to another test that would cost me another 250.00 dollars only to find out that test could show a repair for 2500.00 d..."

"The service tech did fine until the end when he overcharged me for the service call."