Reviews Average Rating 1384 Total Reviews Submit A Review February 17, 2019 February 17, 2019 February 13, 2019 "Both Sean and nick very very friendly and professional, they answered all my questions and work very well together . " February 13, 2019 "Service tech was polite, efficient, and answered any questions I had. Perfect kind of service, in my opinion." February 12, 2019 "Deven was very professional and informative. A pleasure." February 11, 2019 February 11, 2019 "Very satisfied. Thanks " February 11, 2019 "Service was on time and friendly " February 08, 2019 February 08, 2019 "The technician was prompt, thorough, congenial and professional!" February 07, 2019 February 07, 2019 "Would have been higher if the time of appointment would have been kept. " February 05, 2019 "The outside unit is still making some vibrating noises." February 02, 2019 "Excellent service, professional work" February 01, 2019 February 01, 2019 February 01, 2019 "The technician did an exvellent job and gave a good explanation of the procedures he followed." February 01, 2019 "Deven was an awesome tech. Great personality, very professional, very knowledgeable of job. Gave me tips and showed me some things that I wasn’t aware of with my unit. ..." February 01, 2019 February 01, 2019 February 01, 2019 January 31, 2019 January 31, 2019 "the problem was fix and I am please with the service" January 30, 2019 "Job well done! I was alerted of a potential problem down the road." January 30, 2019 "After an initial gap in communication, I was very appreciative of Mathew's outreach to me to clear up questions and concerns. I also found technician Grady to be very pr..." January 29, 2019 "She was thorough and even came back to double check something. She was able to resolve our issue." January 29, 2019 "The instructor did not look at the problem we called for. Instead, he only touched the unit. The problem was not solved." January 29, 2019 "Tech was on time, pleasant, competent, and helpful. Can't ask for better than that!" January 29, 2019 "She was thorough and provided good explanations and service" January 29, 2019 "Friendly, courtesy tech. Willing to answer questions." January 28, 2019 "He was super nice and helpful" January 28, 2019 "Requested a phone call to get an update from technician, as we were not at the house when service was performed, Still awaiting the call. Otherwise can't rate. Thanks 2..." January 27, 2019 January 26, 2019 "Courteous and timely" January 26, 2019 "Tech did not have needed part but ascertained one was at the "shop", went & obtained the part, came back & installed same." January 24, 2019 "Found the problem which were loose air ducts and fixed it" January 23, 2019 "She was educational and outstanding customer service " January 22, 2019 "Grady was polite, courteous and a professional representative of your company. He explained and educated me on things in a clear manner. He was excellent." January 19, 2019 January 19, 2019 "Very professional and informative technician. I am awaiting a follow-up phone call regarding an issue that has surfaced." January 15, 2019 "Technicians were very efficient and fixed the problem quickly." January 15, 2019 January 13, 2019 January 12, 2019 "Highly profesional" January 11, 2019 "Very professional. " January 11, 2019 "checked every thing,and explained that was found,very nice person." January 10, 2019 "Grady was an excellent technician and extremely personable." January 09, 2019 "excellent work" January 08, 2019 "The technician was friendly and professional. All the services completed was explained in user friendly terms." January 08, 2019 "Service was good, not happy about the out of pocket expense for replacing a waranteed item that is less than 5 years old" January 08, 2019 "Grady was outstanding in obvious knowledge of the equipment, suggestions, and thoroughness along with the ability to communicate well with me." January 04, 2019 January 04, 2019 January 04, 2019 "Asked questions that led to problem. Explained what was wrong and how he took care of it.Made sure by testing part that replacement was needed. Took extra steps besides g..." January 02, 2019 January 02, 2019 December 28, 2018 "He did a very job answered all my questions and concerns. And was respectful. " December 28, 2018 " My tech perform every test possible and install the part to make sure that my AC system is performing properly " December 27, 2018 "The emergency service performed on Christmas day by John? from South Carolina was excellent. He arrived promptly, diagnosed the problem, and passed the information about..." December 26, 2018 "Great explanation of issues." December 25, 2018 December 24, 2018 "Techs were on time, cordial, friendly, knowledgable about our concerns." December 22, 2018 December 20, 2018 "Courteous, informative, considerate of surroundings." December 19, 2018 "Very professional, knowledgeable and informative " December 18, 2018 "Excellent service" December 17, 2018 "Michael seemed to be able to complete the work with the help of the technicians that supplied the part." December 14, 2018 "The tech showed up on time and was very friendly. I also appreciate that the office called to let me know he was on the way." December 14, 2018 "Courteous and explained unit operation." December 12, 2018 "Service was very good" December 12, 2018 "level of technician skill and ease of communication" December 12, 2018 "This is my OVERALL assessment of our dealings with Coastal. We have had way too many needs for service since we bought this system brand new from you. Each tech blames th..." December 11, 2018 "I was satisfied with the Technician but he was not told the full story about what needed done." December 11, 2018 "She was punctual, efficient, and knowledgeable." December 11, 2018 "very happy with Adam" December 10, 2018 "Tech was very thorough in his service." December 10, 2018 December 07, 2018 "When inspecting and reviewing the air handler, the gas line was shut off which impacted the water heater. Easy mistake but I incurred an $80 plumbing fee as my hot water..." December 06, 2018 "Michael did Great job!found the problem with heaterfast and had it running in no time!" December 05, 2018 "He took his time to fix the problem we had and we appreciate it." December 05, 2018 December 05, 2018 "On time and thorough. Clearly described any issues." December 04, 2018 "The technician was friendly and efficient, and was able to assure us of the overall good condition of the systems, while identifying problems which need to be remedied. ..." December 03, 2018 "This was my first time using Coastal and I was very pleased with your technician and Robert. Both answered all my questions in a friendly manner. " December 03, 2018 "Technician was very thorough and explained what he serviced." December 02, 2018 "Very professional and help me understand what was needed and how to go about solving the problem." December 01, 2018 "He was very professional and did a wonderful job " November 30, 2018 "Very courteous, knowledgeable and performed tasks not normally performed with previous technicians. " November 30, 2018 "still waiting for repair. waiting on call for part availability" November 29, 2018 "Home is still cold and uncomfortable. " November 29, 2018 "Michael appears to be knowledgeable and efficient." November 28, 2018 "The problem was not fixed. " November 25, 2018 "Very thorough" November 23, 2018 November 20, 2018 "Print quick and very throuth" November 19, 2018 "Len was patient, courteous and worked even in the rain to complete the job. He was also very clear on what steps he had taken." November 19, 2018 "He fixed our problem" November 17, 2018 November 16, 2018 November 15, 2018 "The young man that worked on my unit was extremely knowledgeable and very nice." November 14, 2018 November 13, 2018 "I was very satisfied with the service rendered on Nov. 8, 2018. The technician gave a very thorough inspection to my air/ heat unit. Lenward has proven to be an excelle..." November 13, 2018 November 12, 2018 "The technician gave a good explanation as to what she had seen and done in the service check-up!" November 12, 2018 "Problem was fixed in a timely manner" November 10, 2018 "They fit my system and did a good job " November 07, 2018 "Michael answered all questions my wife and I had about the service. He discovered a problem with one unit and repaired it, now that section of our home is cooling better ..." November 07, 2018 "Grady was amazing! Extremely knowledgeable and professional. He took his time finding the problem and he actually cares. He explained in detail what was wrong and possib..." November 07, 2018 "Great service and communication" November 06, 2018 November 06, 2018 "Grady was professional, knowledgeable, and friendly. He's done my preventative maintenance previously and is my preferred tech." November 06, 2018 "The technician came early into the scheduled appointment time. He explained the results of his finding in a manner that made sense and did not seem to be trying to press..." November 06, 2018 November 06, 2018 "Arrived as planned, personable, polite, performed work as scheduled." November 06, 2018 "Prompt courteous and personable " November 06, 2018 November 06, 2018 "The young lady tech was very pleasant, methodical & confident and reviewed all of her findings before leaving. Hire more like her!!" November 03, 2018 "The work was completed in a timely manner and Grady took great care not make messy tracks into my home because of the rain." November 01, 2018 "Tech was very knowledge of his job." November 01, 2018 "Very polite, friendly. He checked everything pretty fast. " October 31, 2018 "Kind, friendly, professional and expressed how sorry she was for the delay with the arrival time." October 30, 2018 "Found and successfully fixed problems " October 30, 2018 "I have found from my first call to set up an appointment to the day that my technician arrived (Grady) 262 00418 who I request ongoing that your company cares about their..." October 30, 2018 "Courteous, knowledgeable service" October 30, 2018 "Very professional and explained as she went along in doing the service. " October 30, 2018 October 25, 2018 "Mr. Smith was very thorough and explained everything he was doing and reccomending " October 25, 2018 "He did a very good job." October 24, 2018 "He didn't try to sell me something I didn't want or need ." October 23, 2018 "Tech was on time and was friendly. Worked in an efficient manner." October 23, 2018 October 23, 2018 "Only changed filters" October 23, 2018 "Did not call to telll us they were on the way. No longer wear slippers to protect your floors. Turn over with Coastal is a problem. " October 23, 2018 "The technician explained what had happened, and did not try to make any excuses. He was able to remedy the situation, and everything began to work the way it should. " October 23, 2018 "She provided a complete analysis of our systems." October 22, 2018 "always prompt, helpful and friendly. " October 22, 2018 "Grady explained everything carefully and honestly. He is personable and professional. " October 17, 2018 October 17, 2018 October 17, 2018 "the technician was very thorough and explained everything he did." October 17, 2018 "Technician is always very thorough" October 16, 2018 "Service Tech arrived on time and did the service properly and in a timely manner" October 16, 2018 "Very kind, very sociable, very knowledgeable. " October 15, 2018 "Michael was very knowledgeable and helpful regarding our issue. Great customer service." October 14, 2018 "Tech made up for confusion of day before. Dispatcher wrote Sheridan instead of Sharondale and the tech did not show up for the Thursday appointment" October 12, 2018 "Grady was very professional and explain everything he was doing. He answered any questions I had. My ac wasn't cooling and it had went from 83 to 79 by the time he left. ..." October 12, 2018 "He was very professional, told me what he was going to do and did all of the tests needed." October 12, 2018 October 11, 2018 "Professional and thoughtful " October 10, 2018 "The Tech was very kind, explained what she was doing..in plain English. She answered all questions we had. Thanks for having people that care." October 09, 2018 October 09, 2018 "Tech was very knowledge of his job, " October 09, 2018 "Have received service for a number of years and it's always courteous and professional" October 09, 2018 October 09, 2018 "On time and did a great job." October 08, 2018 "Grady provided expert service and advice" October 04, 2018 October 02, 2018 "T" October 02, 2018 "The technician was punctual, courteous, professional and serviced my unit in a timely manner." October 02, 2018 "tech arrive on time and service my two units found one unit had a defective part and replace it. completely satisfied with service perform." October 02, 2018 "Excellent service and a great tech " October 02, 2018 "This technician knew what he was doing, and explained what had happened, and what he could do to resolve the problem." October 02, 2018 September 30, 2018 "I had been out of AC for almost a week after dealing with another company. When I called Coastal at 3 in the afternoon on a Friday they sent someone by 430 pm and got me..." September 26, 2018 "Didn’t arrive until 11am then finished at 8:30pm Also my garden hose was disconnected and I can’t reconnect it." September 25, 2018 September 25, 2018 "I did not schedule this check-up. I was not notified that anyone was coming. The tech did not call me prior to arrival." September 25, 2018 "Arrived on time, did the service thoroughly and professionally" September 25, 2018 "Super tech" September 21, 2018 "Michael arrived promptly and diagnosed the problem. He was very knowledgeable, and advised us on the age of the unit and what to expect in the near future." September 19, 2018 "The senior technician Michael was extremely professional and knowledgeable. He went the extra mile to ensure that all trouble shooting was thorough and repairs were compl..." September 19, 2018 September 19, 2018 September 18, 2018 "Your company seems to have a bad problem with miscommunication and not showing up as scheduled. Changing prices on parts which seems to be bait and switch to me. I'm told..." September 18, 2018 "She was very knowledgeable about the unit and her job. " September 18, 2018 " I was very happy with work he did." September 17, 2018 "Grady was very Knnowledgeable, professional and courteous" September 12, 2018 September 12, 2018 "I have to take for granted what they say is right." September 11, 2018 September 11, 2018 "quick service on weekend" September 11, 2018 September 11, 2018 "Very pleasant. Thorough. " September 11, 2018 "Technician was on time, friendly, courteous and very professional. He was diligent in his work and went above and beyond to ensure our satisfaction. " September 11, 2018 September 06, 2018 "Very satisfied with Michael and how he handled the issue with my system;I am more than ready for the issues to come to an end. Hasn’t worked properly since installation i..." September 04, 2018 September 04, 2018 "Very professional " September 04, 2018 "Repair was diagnosed and completed in a timely manner." September 04, 2018 "The technician was very courteous and explained thoroughly everything he did." September 04, 2018 "Technician really took his time and was very thorough. " August 29, 2018 "HE DID A GOOD JOB" August 28, 2018 August 27, 2018 "Management is very poor" August 23, 2018 "He was persistent in finding a solution. " August 22, 2018 "Your technician identified the problem quickly and made necessary repairs to prevent further damage. He explained and showed me the cause of the leak and also took pictur..." August 22, 2018 August 21, 2018 "Technician arrived on time was courteous and explained everything to me and my husband" August 21, 2018 "Great service." August 21, 2018 August 20, 2018 "Your tech Medina fixed an issue that had been overlooked, the system appears to be working fine. The drain elbow appeared to be blocked and the system would shut down. Me..." August 17, 2018 "The technician was on time, equipped and ready to do the job. He checked the system from top to bottom, other than some cleaning he stated that the system was go to go. W..." August 16, 2018 "Timothy was prompt. He figured out our problem and fixed it quickly." August 15, 2018 "Mike came on a Sunday night within three hours of my call. He knew what the problem was (clogged drain line) and had AC going quickly. Pleasant and efficient (as was ph..." August 15, 2018 August 15, 2018 "micheal explained everything he was going to do in a manner I could understand" August 14, 2018 "The technician was courteous and very thorough when checking the air conditioning and heat pump." August 14, 2018 "They come on time and explain what needs to be done. They are friendly and courteous." August 14, 2018 "I need to be able to replace the filter element in the electrostatic filter without removing the front panel of the unit. Two of your service personnel have observed the..." August 10, 2018 "no long wait time rep very knowledgable" August 09, 2018 "tech. very professional performed service and offered suggestions.tech. represents your company very well.Please send the same person back on next visit." August 08, 2018 August 08, 2018 "Great work" August 03, 2018 "Very knowledgeable and very nice" August 02, 2018 August 02, 2018 "Krysteena, the technician was very knowledgeable. She answered all my questions and was very thorough in cleaning and servicing our A/C unit." August 01, 2018 "Did a very good job." July 31, 2018 July 28, 2018 "He explained why my unit needs to be replaced." July 27, 2018 "I've been using you guys for 15 plus years and have never had any type of issue with the Techs servicing my unit. The Tech who was just out brought my system back to lif..." July 27, 2018 "Very efficient and professional. " July 26, 2018 "Quick service and provided favorable outcome." July 26, 2018 "Charged $198.00 for a service fee and nothing was serviced or an explanation on the evaluation on any type of repair that can be performed.. Asked for an estimated quote..." July 25, 2018 "Bernie was very knowledge and explained every question I ask. Bernie was very knowledge on the advantage program and could answer my questions." July 24, 2018 "did not perform services, tried to sell me new equipment. charged me for nothing. Said he could not reach coils, I told him the technician did last year from your company..." July 23, 2018 "Daniel is a great tech!" July 20, 2018 "Grady Anderson really knows what he is doing and very respectful. Thank You so much for sending him .will highly recommend friends to your company !!!!" July 19, 2018 "I paid $145.00 for his service for my Ac and after two hours the problem surface so he came back the next day to say he will fix the same problem for $155 because he didn..." July 19, 2018 July 17, 2018 "Very professional, knowledgeable and accommodating.Worked with me to get job done that day." July 17, 2018 July 16, 2018 "I WAS TOTALLY SHOCK WHEN MIKE GAVE A BILL FOR $ 560.00" $400 LABOR"..DOLLARS SERVIC FEE.HIS APPOINTMENT WAS AT 8:AM HE GOT HER AT *;10 DID NOT STRAT WORK WITH HIS TOOL..." July 16, 2018 "very clear in explaining what he was doing and why" July 15, 2018 "thorough job was done. everything was explained." July 14, 2018 "Respectful and professional." July 14, 2018 "Wes was an exceptional technician" July 13, 2018 "We have not solved the problems with the new unit that we bought. The service tech can only do so much, but we have not heard from supervisors for follow up." July 09, 2018 "The technician did a good job in terms of quality, but overcharged for the work. It costed me $260 to replace a drain pipe (30 minutes of work and a piece of PVC pipe). " July 07, 2018 "tech very friendly and willing to please the customer" July 05, 2018 "Grady cleaned the outside unit as it has never been cleaned in this way before. He did a great job, it looks like new. He explained what he was doing and gave me tips. ..." July 04, 2018 "Mike made 2 service calls-First to install a "board"(July 2nd) & when the board revealed a "blown"motor in the air handler, he came back on a holiday (4th of July !) to r..." July 03, 2018 July 03, 2018 "The technician was friendly and professional." July 01, 2018 June 30, 2018 June 28, 2018 June 27, 2018 "Grady was very considerate of our home. He told us what he was doing every step of the way. He taught us some things we didn't know about the functionality of our ther..." June 26, 2018 "He was on time. Quickly serviced our system." June 26, 2018 "Both the tech and sales rep were extremely polite and treated me, and my home, with the utmost respect." June 26, 2018 "My air/heat system performs well in both the coldest and hottest weather and it is because of yuor regular maintenance service." June 26, 2018 "I was told that the static pressure on my system was too high and that I needed to talk to a “comfort specialist”, whatever that is. I asked that they call me and severa..." June 25, 2018 "He was thorough and polite. He analyzed the problem using deductive reasoning and kept searching for the solution until he had one. " June 23, 2018 "David was very knowledgeable and professional.Diagnosed problem,ordered part.Returned and installed .Iam very pleased with his service. Thanks again David !" June 20, 2018 "Everything was done in a professional way." June 20, 2018 "Very prompt response to service request. Grady was very professional and polite." June 19, 2018 "We showed a video of a vibrating sound and were told it was something caught in unit- we have more video now and that is not the case. We were told we would be contacted ..." June 19, 2018 "HE WAS VERY GOOD HE TOALD US JUST WHAT HE WAS DOING. GREAT JOB." June 16, 2018 "Service personnel tele the person caring for the house. Waited until they met an proceeded to do whatever had to be done, including change of filter. Very Satisfied wit..." June 15, 2018 "Michael came out to my home and that of my tenant on two separate maintenance calls. My tenant's AC was not working and he repaired the problem the day he came out. He ..." June 15, 2018 "Grady was polite, prompt and as a bonus, my dogs loved him, lol." June 15, 2018 "Michael did a fantastic job repairing the unit. Fast, skilled and friendly. Your office staff, Amber is in need of numerous customer service courses. She did not care tha..." June 14, 2018 June 14, 2018 "Grady was very professional identified the problem and explained in detail the issue and what he did to correct it. Very pleased with the completed work and your rep." June 14, 2018 "Michael was professional, honest, helpful, and went out of his way to make sure I was taken care of" June 13, 2018 "The tech was very good." June 13, 2018 "Even though it was late on a Friday they came and did my service and were here along time! I appreciate them not being in and out cuz it was late" June 12, 2018 June 12, 2018 "The technician was on time and appeared to be very thorough in his job.." June 12, 2018 "Service man was prompt nice and went right to work. Found a part to replace and had it on the truck. Thanks for being so efficient " June 12, 2018 June 12, 2018 "Tech did a very good job." June 12, 2018 June 12, 2018 "The technician was very knowledgeable and seem to have done the job correctly." June 11, 2018 "Len kept me informed on everything he was doing, explained everything I needed to know, and was extremely polite. I enjoyed his service. " June 09, 2018 "Grady explained what he was doing, explained cleaning the drain pipes, told me ultraviolet light burned out, and gave me a brochure on the newest, latest model. He did a ..." June 09, 2018 "Thorough job. They explained things to me and helped me unde stand my unit. " June 08, 2018 "You charged me 157.00 dollars to tell me you needed to another test that would cost me another 250.00 dollars only to find out that test could show a repair for 2500.00 d..." June 05, 2018 "The service tech did fine until the end when he overcharged me for the service call." June 05, 2018 "Adam is great!" June 05, 2018 June 05, 2018 "Professional and courteous" June 05, 2018 "he was courteous and professional" June 03, 2018 "In all my years of doing business, I've never received better customer service than I did from Mike. It was such a pleasure and will definately request him for service/re..." May 24, 2018 "Tech was very knowledgable and informed me about everything he was doing and explained my ac system to me." May 24, 2018 "Mike can in did job. Super nice. He new what to do to repair ac." May 23, 2018 "Michael was very pleasant and kept me informed throughout the service call" May 23, 2018 "Technician was informative and personable (crazy, but in a good way). While all of the techs I’ve dealt with over the years, he just might be the best." May 23, 2018 "Excellent work and a excellent attitude." May 22, 2018 "Excellent service" May 22, 2018 "Appointment made, confirmed, re-confirmed before arrival. Prompt, polite, efficient. " May 22, 2018 May 21, 2018 "Tech was very thorough and informative. Spent more time and did more then any other tech ever. " May 21, 2018 "Very courteous and did a great job." May 21, 2018 "Very professional, knowledgeable, attention to detail and displayed a sincere concern about customer satisfaction upon arrival-during and after completion of service." May 19, 2018 "Adam arrive and was very friendly when we met, I show him where my unit was and he found the problem right away. In no time he had my unit up and running. I would recomme..." May 18, 2018 "Today's service call was the most comprehensive call I've had in 5 years. Grady spent more time checking out the systems both inside and out, even though it was raining,..." May 18, 2018 "Technician Grady explained all of the steps he was taking to do the twice a year inspection of my heating and AC system. His inspection was more thorough than any that yo..." May 17, 2018 "Satified with service" May 17, 2018 "I am looking to keeping my air/ heat unit in good condition. It is much better to have it serviced on a regular bases than to wait until it stops working. I was glad to..." May 16, 2018 "Steven spent time..making sure problem was solve" May 16, 2018 "I felt that my questions were addressed and felt that the technician was willing to answer questions in a very professional manner." May 15, 2018 "hello to you it may concern , we had a tech out here and soon as he left it did same thing blowing warm air out instead of cold air , please call and have someone come ba..." May 15, 2018 "Thoroughness of service call and friendly attitude of technician" May 15, 2018 "Very honest and knowledgeable." May 15, 2018 "Expert technicians were able to diagnose problem quickly and accurately " May 15, 2018 "Thorough Spring Maintenance for once. Usually the contacted maintenance the Techs don't do much. This tech was very thorough." May 14, 2018 "He was very professional and explained in detail what he did and what we need to fix the problem." May 14, 2018 "Diagnosed and fixed the problem, which was a leak The leak has caused all the refrigerant to leak out of the unit." May 14, 2018 "Tech did a very efficient job." May 13, 2018 "Michael was extremely professional in his approach to our problem with our AC system, explained in detail the possible causes and solutions. As we have a 'home warranty' ..." May 12, 2018 "Michael Curtis was very thorough in his evaluation of the air conditioner. He was informative about the maintenance agreement, as well. Also, he was very friendly throu..." May 12, 2018 "very thorough and friendly" May 11, 2018 "timely scheduling and arrival. Technician knowledgeable and effiecient. " May 10, 2018 May 09, 2018 "Courteous and good integrity " May 09, 2018 "Everyone involved is a true professional in their craft. " May 09, 2018 "Very thorough and explained the issues that he found." May 08, 2018 "I was not going to renew, however your tech answered questions I needed..he also promised to send information..we did not have.I am still waiting." May 08, 2018 "Tech arrived with in the time fram and went right to work solving the issue." May 08, 2018 May 07, 2018 "Adam very knowledgeable explained every thing he did to fix unit." May 07, 2018 May 07, 2018 "Adam knew exactly what is needed to be done to take care of the problem and didn't take him long to fix it. " May 05, 2018 "Have seen Grady twice for semi-annual maintenance. He is friendly, personable and knowledgeable. He took time to explain processes and procedures. He also told me on fall..." May 04, 2018 May 04, 2018 May 03, 2018 "My technician was friendly and efficient. Plus he didn't try to sell me anything " May 02, 2018 "Skilled, pleasant person" May 02, 2018 "Daniel was on time and did a very good job." May 01, 2018 "Technician was courteous, professional and knowledgeable." May 01, 2018 May 01, 2018 "Grady is great. He takes pride in his work and makes sure every thing is done correctly." May 01, 2018 "Grady was the tech and he was EXTREMELY thorough....very professional and very polite. He cleaned the exterior unit thoroughly and eliminated all of the pollen and collec..." May 01, 2018 "Professional, knowledgeable, respectful " April 30, 2018 "The technician arrived on time, was professional and courteous and did a thorough job" April 27, 2018 "Very professional and considerate All our questions were taken care of " April 24, 2018 "Very thorough spring maintenance. The tech did everything i hoped other techs had done and didnt." April 24, 2018 "Technician took his time and explained things. " April 23, 2018 "Highly professional and extremely personable. He took the time to do a proper job while ensuring that we understood what he did and why, and what could be of concern in ..." April 23, 2018 "Really like Mike P. Does his work, gives his recommendations but doesn’t push." April 20, 2018 "great" April 19, 2018 April 19, 2018 "Grady was very efficient and explained everything that he was doing and why." April 18, 2018 "Had no complaints & workers worked very hard for long hours" April 18, 2018 April 17, 2018 "Grady was very professional and pleasant " April 17, 2018 "Grady was polite and very professional. He did great job." April 16, 2018 "They keep the schedule and notify of any changes and when Tech is on the way." April 15, 2018 "Friendly, courteous and very informative service" April 11, 2018 "Grady and Adam( supervisor) were so courteous and professional. Explained everything clearly." April 11, 2018 April 10, 2018 "Professional, knowledgeable and courteous" April 10, 2018 "The service technicians were hard working, respectful of our property, congenial and appropriately consultative. They were admirable representatives of your company." April 10, 2018 April 10, 2018 "Tech. was very knowledgeable in his job." April 10, 2018 April 10, 2018 April 10, 2018 April 09, 2018 "service was under warranty for normal check up." April 06, 2018 April 06, 2018 "Michael was very helpful and explained the issues in detail which was never done before." April 05, 2018 April 05, 2018 April 04, 2018 April 04, 2018 "Technician arrived on time, and displayed very positive attitude toward his job." April 03, 2018 April 03, 2018 "He explained the water pump he replaced. Very curious. Great job. ??" April 02, 2018 "Grady is the man! He was thorough and knowledgeable! " March 29, 2018 March 29, 2018 "Grady was very thorough and explained everything as he checked our two systems. This was our first service call in seven years and we got an education. We're sold on Co..." March 28, 2018 "Eric was very nice and had good work ethics. He was knowledgeable about the unit and even came back the next day with a replacement cap for the outside unit which had bee..." March 28, 2018 "Not only did Eric perform the required maintenance check but he identified and fixed a potentially serious system failure. Eric was very professional and helpful" March 27, 2018 "Like a pro." March 27, 2018 March 27, 2018 "The tech was very thorough & polite!" March 27, 2018 "Technician did a great job; however he arrived an hour after the two hour window. Probably my fault for scheduling a Monday appointment after the St. Paddy's weekend" March 27, 2018 "Very pleasant tech who carefully explained and corrected the problem and went out of his way to insure my unit was in best shape possible (filters and screens clean)" March 20, 2018 March 20, 2018 "Came ahead of time, worked around my schedule, provided a new filter from the shop." March 20, 2018 March 19, 2018 "Grady provided the most expert, thorough, and friendly service I have ever received or could have wished for. I hope he'll be available for all future cals." March 19, 2018 "Friendly. Timely. Efficient. Knowledgeable." March 15, 2018 "Friendly and efficient." March 14, 2018 March 14, 2018 March 12, 2018 March 06, 2018 March 06, 2018 March 06, 2018 March 06, 2018 "Your tech came on time, worked quickly and double checked his work." March 04, 2018 "Technician was *very late* and then was here an extremely long time. We have had many of these visits and never had this happen, so I know he didn't need to be here this ..." February 28, 2018 "everyone involved with the installation of our new system was very courteous and polite. They were very efficient. They did a very good job of cleaning up after the job..." February 28, 2018 February 27, 2018 "Very professional and knowledgeable" February 27, 2018 "Grady is awesome!" February 26, 2018 "I'm rating Adam's visit only here and I'm giving him a 10. Another tech, Daniel, was here on the 16th for the bi annual visit and did not turn on the ac unit or see that ..." February 25, 2018 "knowledgeable, professional" February 24, 2018 "Grady would not leave until he figured out the problems that i have had with this unit, this is the second or third time the bxv had to be replaced, he got that fixed and..." February 23, 2018 February 20, 2018 "The tech was very knowledgeable of the unit and was very professional."
February 13, 2019 "Both Sean and nick very very friendly and professional, they answered all my questions and work very well together . "
February 13, 2019 "Service tech was polite, efficient, and answered any questions I had. Perfect kind of service, in my opinion."
February 01, 2019 "The technician did an exvellent job and gave a good explanation of the procedures he followed."
February 01, 2019 "Deven was an awesome tech. Great personality, very professional, very knowledgeable of job. Gave me tips and showed me some things that I wasn’t aware of with my unit. ..."
January 30, 2019 "After an initial gap in communication, I was very appreciative of Mathew's outreach to me to clear up questions and concerns. I also found technician Grady to be very pr..."
January 29, 2019 "She was thorough and even came back to double check something. She was able to resolve our issue."
January 29, 2019 "The instructor did not look at the problem we called for. Instead, he only touched the unit. The problem was not solved."
January 29, 2019 "Tech was on time, pleasant, competent, and helpful. Can't ask for better than that!"
January 28, 2019 "Requested a phone call to get an update from technician, as we were not at the house when service was performed, Still awaiting the call. Otherwise can't rate. Thanks 2..."
January 26, 2019 "Tech did not have needed part but ascertained one was at the "shop", went & obtained the part, came back & installed same."
January 22, 2019 "Grady was polite, courteous and a professional representative of your company. He explained and educated me on things in a clear manner. He was excellent."
January 19, 2019 "Very professional and informative technician. I am awaiting a follow-up phone call regarding an issue that has surfaced."
January 08, 2019 "The technician was friendly and professional. All the services completed was explained in user friendly terms."
January 08, 2019 "Service was good, not happy about the out of pocket expense for replacing a waranteed item that is less than 5 years old"
January 08, 2019 "Grady was outstanding in obvious knowledge of the equipment, suggestions, and thoroughness along with the ability to communicate well with me."
January 04, 2019 "Asked questions that led to problem. Explained what was wrong and how he took care of it.Made sure by testing part that replacement was needed. Took extra steps besides g..."
December 28, 2018 " My tech perform every test possible and install the part to make sure that my AC system is performing properly "
December 27, 2018 "The emergency service performed on Christmas day by John? from South Carolina was excellent. He arrived promptly, diagnosed the problem, and passed the information about..."
December 17, 2018 "Michael seemed to be able to complete the work with the help of the technicians that supplied the part."
December 14, 2018 "The tech showed up on time and was very friendly. I also appreciate that the office called to let me know he was on the way."
December 12, 2018 "This is my OVERALL assessment of our dealings with Coastal. We have had way too many needs for service since we bought this system brand new from you. Each tech blames th..."
December 11, 2018 "I was satisfied with the Technician but he was not told the full story about what needed done."
December 07, 2018 "When inspecting and reviewing the air handler, the gas line was shut off which impacted the water heater. Easy mistake but I incurred an $80 plumbing fee as my hot water..."
December 06, 2018 "Michael did Great job!found the problem with heaterfast and had it running in no time!"
December 04, 2018 "The technician was friendly and efficient, and was able to assure us of the overall good condition of the systems, while identifying problems which need to be remedied. ..."
December 03, 2018 "This was my first time using Coastal and I was very pleased with your technician and Robert. Both answered all my questions in a friendly manner. "
December 02, 2018 "Very professional and help me understand what was needed and how to go about solving the problem."
November 30, 2018 "Very courteous, knowledgeable and performed tasks not normally performed with previous technicians. "
November 19, 2018 "Len was patient, courteous and worked even in the rain to complete the job. He was also very clear on what steps he had taken."
November 13, 2018 "I was very satisfied with the service rendered on Nov. 8, 2018. The technician gave a very thorough inspection to my air/ heat unit. Lenward has proven to be an excelle..."
November 12, 2018 "The technician gave a good explanation as to what she had seen and done in the service check-up!"
November 07, 2018 "Michael answered all questions my wife and I had about the service. He discovered a problem with one unit and repaired it, now that section of our home is cooling better ..."
November 07, 2018 "Grady was amazing! Extremely knowledgeable and professional. He took his time finding the problem and he actually cares. He explained in detail what was wrong and possib..."
November 06, 2018 "Grady was professional, knowledgeable, and friendly. He's done my preventative maintenance previously and is my preferred tech."
November 06, 2018 "The technician came early into the scheduled appointment time. He explained the results of his finding in a manner that made sense and did not seem to be trying to press..."
November 06, 2018 "The young lady tech was very pleasant, methodical & confident and reviewed all of her findings before leaving. Hire more like her!!"
November 03, 2018 "The work was completed in a timely manner and Grady took great care not make messy tracks into my home because of the rain."
October 31, 2018 "Kind, friendly, professional and expressed how sorry she was for the delay with the arrival time."
October 30, 2018 "I have found from my first call to set up an appointment to the day that my technician arrived (Grady) 262 00418 who I request ongoing that your company cares about their..."
October 25, 2018 "Mr. Smith was very thorough and explained everything he was doing and reccomending "
October 23, 2018 "Did not call to telll us they were on the way. No longer wear slippers to protect your floors. Turn over with Coastal is a problem. "
October 23, 2018 "The technician explained what had happened, and did not try to make any excuses. He was able to remedy the situation, and everything began to work the way it should. "
October 22, 2018 "Grady explained everything carefully and honestly. He is personable and professional. "
October 15, 2018 "Michael was very knowledgeable and helpful regarding our issue. Great customer service."
October 14, 2018 "Tech made up for confusion of day before. Dispatcher wrote Sheridan instead of Sharondale and the tech did not show up for the Thursday appointment"
October 12, 2018 "Grady was very professional and explain everything he was doing. He answered any questions I had. My ac wasn't cooling and it had went from 83 to 79 by the time he left. ..."
October 12, 2018 "He was very professional, told me what he was going to do and did all of the tests needed."
October 10, 2018 "The Tech was very kind, explained what she was doing..in plain English. She answered all questions we had. Thanks for having people that care."
October 09, 2018 "Have received service for a number of years and it's always courteous and professional"
October 02, 2018 "The technician was punctual, courteous, professional and serviced my unit in a timely manner."
October 02, 2018 "tech arrive on time and service my two units found one unit had a defective part and replace it. completely satisfied with service perform."
October 02, 2018 "This technician knew what he was doing, and explained what had happened, and what he could do to resolve the problem."
September 30, 2018 "I had been out of AC for almost a week after dealing with another company. When I called Coastal at 3 in the afternoon on a Friday they sent someone by 430 pm and got me..."
September 26, 2018 "Didn’t arrive until 11am then finished at 8:30pm Also my garden hose was disconnected and I can’t reconnect it."
September 25, 2018 "I did not schedule this check-up. I was not notified that anyone was coming. The tech did not call me prior to arrival."
September 21, 2018 "Michael arrived promptly and diagnosed the problem. He was very knowledgeable, and advised us on the age of the unit and what to expect in the near future."
September 19, 2018 "The senior technician Michael was extremely professional and knowledgeable. He went the extra mile to ensure that all trouble shooting was thorough and repairs were compl..."
September 18, 2018 "Your company seems to have a bad problem with miscommunication and not showing up as scheduled. Changing prices on parts which seems to be bait and switch to me. I'm told..."
September 11, 2018 "Technician was on time, friendly, courteous and very professional. He was diligent in his work and went above and beyond to ensure our satisfaction. "
September 06, 2018 "Very satisfied with Michael and how he handled the issue with my system;I am more than ready for the issues to come to an end. Hasn’t worked properly since installation i..."
August 22, 2018 "Your technician identified the problem quickly and made necessary repairs to prevent further damage. He explained and showed me the cause of the leak and also took pictur..."
August 21, 2018 "Technician arrived on time was courteous and explained everything to me and my husband"
August 20, 2018 "Your tech Medina fixed an issue that had been overlooked, the system appears to be working fine. The drain elbow appeared to be blocked and the system would shut down. Me..."
August 17, 2018 "The technician was on time, equipped and ready to do the job. He checked the system from top to bottom, other than some cleaning he stated that the system was go to go. W..."
August 15, 2018 "Mike came on a Sunday night within three hours of my call. He knew what the problem was (clogged drain line) and had AC going quickly. Pleasant and efficient (as was ph..."
August 14, 2018 "The technician was courteous and very thorough when checking the air conditioning and heat pump."
August 14, 2018 "They come on time and explain what needs to be done. They are friendly and courteous."
August 14, 2018 "I need to be able to replace the filter element in the electrostatic filter without removing the front panel of the unit. Two of your service personnel have observed the..."
August 09, 2018 "tech. very professional performed service and offered suggestions.tech. represents your company very well.Please send the same person back on next visit."
August 02, 2018 "Krysteena, the technician was very knowledgeable. She answered all my questions and was very thorough in cleaning and servicing our A/C unit."
July 27, 2018 "I've been using you guys for 15 plus years and have never had any type of issue with the Techs servicing my unit. The Tech who was just out brought my system back to lif..."
July 26, 2018 "Charged $198.00 for a service fee and nothing was serviced or an explanation on the evaluation on any type of repair that can be performed.. Asked for an estimated quote..."
July 25, 2018 "Bernie was very knowledge and explained every question I ask. Bernie was very knowledge on the advantage program and could answer my questions."
July 24, 2018 "did not perform services, tried to sell me new equipment. charged me for nothing. Said he could not reach coils, I told him the technician did last year from your company..."
July 20, 2018 "Grady Anderson really knows what he is doing and very respectful. Thank You so much for sending him .will highly recommend friends to your company !!!!"
July 19, 2018 "I paid $145.00 for his service for my Ac and after two hours the problem surface so he came back the next day to say he will fix the same problem for $155 because he didn..."
July 17, 2018 "Very professional, knowledgeable and accommodating.Worked with me to get job done that day."
July 16, 2018 "I WAS TOTALLY SHOCK WHEN MIKE GAVE A BILL FOR $ 560.00" $400 LABOR"..DOLLARS SERVIC FEE.HIS APPOINTMENT WAS AT 8:AM HE GOT HER AT *;10 DID NOT STRAT WORK WITH HIS TOOL..."
July 13, 2018 "We have not solved the problems with the new unit that we bought. The service tech can only do so much, but we have not heard from supervisors for follow up."
July 09, 2018 "The technician did a good job in terms of quality, but overcharged for the work. It costed me $260 to replace a drain pipe (30 minutes of work and a piece of PVC pipe). "
July 05, 2018 "Grady cleaned the outside unit as it has never been cleaned in this way before. He did a great job, it looks like new. He explained what he was doing and gave me tips. ..."
July 04, 2018 "Mike made 2 service calls-First to install a "board"(July 2nd) & when the board revealed a "blown"motor in the air handler, he came back on a holiday (4th of July !) to r..."
June 27, 2018 "Grady was very considerate of our home. He told us what he was doing every step of the way. He taught us some things we didn't know about the functionality of our ther..."
June 26, 2018 "Both the tech and sales rep were extremely polite and treated me, and my home, with the utmost respect."
June 26, 2018 "My air/heat system performs well in both the coldest and hottest weather and it is because of yuor regular maintenance service."
June 26, 2018 "I was told that the static pressure on my system was too high and that I needed to talk to a “comfort specialist”, whatever that is. I asked that they call me and severa..."
June 25, 2018 "He was thorough and polite. He analyzed the problem using deductive reasoning and kept searching for the solution until he had one. "
June 23, 2018 "David was very knowledgeable and professional.Diagnosed problem,ordered part.Returned and installed .Iam very pleased with his service. Thanks again David !"
June 19, 2018 "We showed a video of a vibrating sound and were told it was something caught in unit- we have more video now and that is not the case. We were told we would be contacted ..."
June 16, 2018 "Service personnel tele the person caring for the house. Waited until they met an proceeded to do whatever had to be done, including change of filter. Very Satisfied wit..."
June 15, 2018 "Michael came out to my home and that of my tenant on two separate maintenance calls. My tenant's AC was not working and he repaired the problem the day he came out. He ..."
June 15, 2018 "Michael did a fantastic job repairing the unit. Fast, skilled and friendly. Your office staff, Amber is in need of numerous customer service courses. She did not care tha..."
June 14, 2018 "Grady was very professional identified the problem and explained in detail the issue and what he did to correct it. Very pleased with the completed work and your rep."
June 14, 2018 "Michael was professional, honest, helpful, and went out of his way to make sure I was taken care of"
June 13, 2018 "Even though it was late on a Friday they came and did my service and were here along time! I appreciate them not being in and out cuz it was late"
June 12, 2018 "Service man was prompt nice and went right to work. Found a part to replace and had it on the truck. Thanks for being so efficient "
June 11, 2018 "Len kept me informed on everything he was doing, explained everything I needed to know, and was extremely polite. I enjoyed his service. "
June 09, 2018 "Grady explained what he was doing, explained cleaning the drain pipes, told me ultraviolet light burned out, and gave me a brochure on the newest, latest model. He did a ..."
June 08, 2018 "You charged me 157.00 dollars to tell me you needed to another test that would cost me another 250.00 dollars only to find out that test could show a repair for 2500.00 d..."
June 03, 2018 "In all my years of doing business, I've never received better customer service than I did from Mike. It was such a pleasure and will definately request him for service/re..."
May 24, 2018 "Tech was very knowledgable and informed me about everything he was doing and explained my ac system to me."
May 23, 2018 "Technician was informative and personable (crazy, but in a good way). While all of the techs I’ve dealt with over the years, he just might be the best."
May 21, 2018 "Tech was very thorough and informative. Spent more time and did more then any other tech ever. "
May 21, 2018 "Very professional, knowledgeable, attention to detail and displayed a sincere concern about customer satisfaction upon arrival-during and after completion of service."
May 19, 2018 "Adam arrive and was very friendly when we met, I show him where my unit was and he found the problem right away. In no time he had my unit up and running. I would recomme..."
May 18, 2018 "Today's service call was the most comprehensive call I've had in 5 years. Grady spent more time checking out the systems both inside and out, even though it was raining,..."
May 18, 2018 "Technician Grady explained all of the steps he was taking to do the twice a year inspection of my heating and AC system. His inspection was more thorough than any that yo..."
May 17, 2018 "I am looking to keeping my air/ heat unit in good condition. It is much better to have it serviced on a regular bases than to wait until it stops working. I was glad to..."
May 16, 2018 "I felt that my questions were addressed and felt that the technician was willing to answer questions in a very professional manner."
May 15, 2018 "hello to you it may concern , we had a tech out here and soon as he left it did same thing blowing warm air out instead of cold air , please call and have someone come ba..."
May 15, 2018 "Thorough Spring Maintenance for once. Usually the contacted maintenance the Techs don't do much. This tech was very thorough."
May 14, 2018 "He was very professional and explained in detail what he did and what we need to fix the problem."
May 14, 2018 "Diagnosed and fixed the problem, which was a leak The leak has caused all the refrigerant to leak out of the unit."
May 13, 2018 "Michael was extremely professional in his approach to our problem with our AC system, explained in detail the possible causes and solutions. As we have a 'home warranty' ..."
May 12, 2018 "Michael Curtis was very thorough in his evaluation of the air conditioner. He was informative about the maintenance agreement, as well. Also, he was very friendly throu..."
May 08, 2018 "I was not going to renew, however your tech answered questions I needed..he also promised to send information..we did not have.I am still waiting."
May 07, 2018 "Adam knew exactly what is needed to be done to take care of the problem and didn't take him long to fix it. "
May 05, 2018 "Have seen Grady twice for semi-annual maintenance. He is friendly, personable and knowledgeable. He took time to explain processes and procedures. He also told me on fall..."
May 01, 2018 "Grady is great. He takes pride in his work and makes sure every thing is done correctly."
May 01, 2018 "Grady was the tech and he was EXTREMELY thorough....very professional and very polite. He cleaned the exterior unit thoroughly and eliminated all of the pollen and collec..."
April 30, 2018 "The technician arrived on time, was professional and courteous and did a thorough job"
April 24, 2018 "Very thorough spring maintenance. The tech did everything i hoped other techs had done and didnt."
April 23, 2018 "Highly professional and extremely personable. He took the time to do a proper job while ensuring that we understood what he did and why, and what could be of concern in ..."
April 11, 2018 "Grady and Adam( supervisor) were so courteous and professional. Explained everything clearly."
April 10, 2018 "The service technicians were hard working, respectful of our property, congenial and appropriately consultative. They were admirable representatives of your company."
April 06, 2018 "Michael was very helpful and explained the issues in detail which was never done before."
March 29, 2018 "Grady was very thorough and explained everything as he checked our two systems. This was our first service call in seven years and we got an education. We're sold on Co..."
March 28, 2018 "Eric was very nice and had good work ethics. He was knowledgeable about the unit and even came back the next day with a replacement cap for the outside unit which had bee..."
March 28, 2018 "Not only did Eric perform the required maintenance check but he identified and fixed a potentially serious system failure. Eric was very professional and helpful"
March 27, 2018 "Technician did a great job; however he arrived an hour after the two hour window. Probably my fault for scheduling a Monday appointment after the St. Paddy's weekend"
March 27, 2018 "Very pleasant tech who carefully explained and corrected the problem and went out of his way to insure my unit was in best shape possible (filters and screens clean)"
March 19, 2018 "Grady provided the most expert, thorough, and friendly service I have ever received or could have wished for. I hope he'll be available for all future cals."
March 04, 2018 "Technician was *very late* and then was here an extremely long time. We have had many of these visits and never had this happen, so I know he didn't need to be here this ..."
February 28, 2018 "everyone involved with the installation of our new system was very courteous and polite. They were very efficient. They did a very good job of cleaning up after the job..."
February 26, 2018 "I'm rating Adam's visit only here and I'm giving him a 10. Another tech, Daniel, was here on the 16th for the bi annual visit and did not turn on the ac unit or see that ..."
February 24, 2018 "Grady would not leave until he figured out the problems that i have had with this unit, this is the second or third time the bxv had to be replaced, he got that fixed and..."