Coastal Service Experts Reviews

"She is thorough and competent"

"I rated a 5 but I would give the technician a 10 as his service was awesome. Issue I have is they had my address as 125 redfield when I actually live on 115 redfield which is also no big deal because everyone makes mistakes. Problem is I am selling my home and the buyer requested a corrected receipt showing 115. Here I am 72 hrs and about 6 phone calls later and this business still has not emailed me a corrected receipt"

"Did not have the part we needed and had to order it."

"Technician was timely and covid safe."

"efficient and professional service by the technician. Arrived on time. Kept his social distance from me."

"Courteous and informative technician"

"There were two gentleman they were both very nice. I felt very comfortable that everything was checked out since I have had other service people that never spent half the time that they did."

"The team accomplished the mission, gained some experience, and we're pleasant and professional while doing it. Well done team!"

"Very professional; always friendly. followed CDC guidelines."

"Ii appeciated how quickly my call for service was answered. A portable air conditioning unit was left so that I could stay in my house while waiting for a new Lennox heating/air system. We have done business with Coastal Air at home and at the office for over forty years. However, we have no experience with your plumbing service."

"On-time, professional and efficient"

"job well done,even in very hot weather,polite,friendly keep up the great job"

"Travis is a very knowledgeable technician and respectful of my concerns."

"Travis and crew were cordial, efficient and wore their masks. They put panels back on that were left off on last visit. Billing department is still a nightmare and will not stop sending erroneous bills."

"My A/C is still freezing up"

"Very quick response on a Friday evening! Fixed problem perfectly and did not rush. EXCELLENT SERVICE!!"

"They was very understanding and polite."

"William was very knowledgeable and professional technician, who diagnosed the problem correctly and, when the part arrived, fixed the AC ."

"Never fixed the issue that was caused by the installation."

"Vinnie always goes far beyond excellent service! He works on our split units until he finds the problem and he has such a vast knowledge of them that he can get us back up and cooling! I really dont want anyone else working on our system"

"Tech was very knowledgeable in the equipment I requested service on. Apparently this mfg is not common in the area."

"Kane was prompt, helpful and hopefully will finish my job when the parts come in....he made it all pretty simple"

"Failed to find water leak which damaged my ceiling. My contractor found it. No show for appointment yesterday and no call."

"Lee was very polite and willing to work hard to resolve the problem with our thermostat not working correctly. finding the problem and fixing it required several trips into our very hot cramped attic crawl space, 3 or four trips along with phone calls. he did not give up until he was successful. An excellent rpresentative of the company."

"Same day service as promised after I called the same day"

"Thomas was very professional and genuinely cared about his service."

"Techs came by on Wed , checked attic and found temp, difference and advised they thought Freon was load, removed electrical cover, maybe checked things, then advised the stem they connect gauges to was a small size like a car tire and there gauges would not fit, so now we went to unit being old but they cleaned the unit and it should work better. Cooling got worse,called back to have them check outside unit and they advised they could not get cap off of stem to check Freon and again the stem had small fitting on it, advised needed to replace outside unit. Gave 3 quotes of 11000.00 to 15000.00 to replace. Called person who installed it the next day, they sent over a tech who in less than 45 seconds have the stem cap off and gauges on. unit was low on Freon and charged systems. While waiting for him to get here called 2 other A/C services and both quoted same type system, outside unit and coil each was under 6000.00 installed. They also advised to offer training for your techs on how to remove stem caps ."

"Will was very knowledgeable and paid close attention to my questions."

"I've always been satisfied with the service y'all provide. The technition came and did his job and fixed our problem."

"Got a call to alert of tech ETA. Tech, Travis, was on time and extremely helpful. Noted a possible issue and quickly got it resolved. Changed my filters as well ??"

"The rep was unable to fix my system...i asked for her to come back because she tripped the breaker and wanted her to retry. The general manager was extremely rude and when she came back, she was very rude as well. I would like to discuss this with someone other than the GM."

"I am still waiting for someone to call me back and schedule for a tech to come back out and fix uv light cord"

"Great service from William. Knowledgeable and explained things clearly. You better hold on to him!!"

"Have not completed airflow test, checking for leaks and repairs to duct work"

"Paul was very friendly and thorough with his explanations for areas we needed to watch for (switch Apco air filter system to Stratus Aire). Took the time needed to give us a thorough maintenance."

"Representative was on time and prepared with face mask and shoe covers. Completed the job and was very courteous."

"Vinnie is most responsive and knowledgeable about our split units. I really do not want anyone else working on them!"

"Not only did Lee do his job but he explained everything he was gonna do and let me know if my equipment had any issues."

"William cleaned my a/c. Did a complete check of my a/c he was very informational about how the system works. by the end of the day, l was cool."

"RaShawn answered several questions I had before he started work. He completed the work quickly even though it was interrupted for a while because of a rain shower. Because of previous problems, arrival time was about 25 minutes outside the scheduled 2-4 PM time."

"Coastal Experts waived a charge for a pressure test on our Lennox system to determine a refrigerant leak. The cost was waived when they determined that the leak was caused by previous warranty replacement of the Filter Dryer in January 2018. This work required removal of a Pressure Switch and the leak was found at this switch. They determined that since the switch leak was involved they would accept responsibility for their work and waived any charges."

"Very prompt. professional , polite and proficient."

"Quality service"

"Lee came to preform yearly check of HVAC system. I asked him to check why system was not keeping the house cool. He determined there could be a refrigerant leak and said a pressure test would be needed. After talking with Manager Matt I agreed that test be performed. Rashan ( apologize not sure of his name spelling) came later and added refrigerant to the system for a temporary fix and this has worked very well, the system is keeping the house cooled at the prescribed setting. I was very pleased with both techs and their professional work ethic."

"100"

"he seemed to do a complete checking out system, and he was courteous."

"Travis did a thorough check of our systems and advised everything checked out, meaning we are ready for the hot summer months ahead."

"Tech was pleasant and wore his PPE. Great manners this young man."

"Technician was very courteous and professional. Great customer service."

"Prompt service and very respectful. Wore a mask. Had to come back as system went down again a few minutes after he left Came back quickly and got it fixed."

"Krysteena did a great job of explaining the issue and next steps needed to resolve it. She also moved quickly to request the part and complete repairs."

"Vinny, was very knowledgeable and he was able too trouble shoot the faulty wire causing the communication problem. He has a great personality and represents your company in the best way."

"Kane was amazing. He took his time and was very polite and personable while he worked to help us with our ac issue."

"Thomas arrived a bit early, which is always a plus. He was efficient, professional, and courteous."

"Service was cancel. Wrong Company."

"Lee was very thorough and went they the entire system to make sure it was running in top shape."

"Mike does a fine job every service."

"He was nice & did a good job."

"Travis went above and beyond to explain what he was doing and what we could do to improve the efficiancy."

"So far everything has been fine."

"Supportive in every way. Thanks."

"Didnt look at air filter. Came with companion and felt it was a sales call and not matinance call."

"Tect was polite and knowledgable"

"They are doing great works"

"Both gentleman were very friendly and explained everything so I could understand it."

"Paul was very clear and no pressure."

"Good job"

"Fast, friendly and thorough"

"The technicians were very knowledgeable and courteous. Every question was answered."

"Travis was very professional."

"You sold me a system that has many more problems than it should have but your technicians are mostly competent and resolve the problems to my satisfaction if not to my financial well being."

"Tech was. Very knowledgeable"

"Always excellent service. Adding the option of outside service maintenance during this time was an excellent idea."

"Excellent scheduling and on time for appointments"

"Very conscientious person We"

"Professional, courtesy"

"The air conditioning has been making a whistling sound since the tune up"

"Willingness to go beyond the standard service, and helping customers with honesty and integrity."

"My air conditioner worked fine until the tech came in for service. I have also been overcharged for monthly maintenance program, without resolution for the past 3 months."

"The service person (Thomas) was very professional. Arriving at the time he said, communicated what he was there to do, was careful when moving around in our home and provided key information on our system and how we can improve the quality of the system."

"They were very professional, knowledgeable and very friendly"

"Tech was professional, knowledgeable and courteous"

"Timely. through"

"Efficient and friendly service. Arrived on time."

"Very nice, totally professional."

"excellent Tech very informative and very knowledgeable with my unit. Went the extra mile to explain what was going on and what's needed to be done"

"Very knowledgeable, helpful and responsive"

"Very good and professional service ??"

"Very friendly. Very professional. Shows concern when I have an issue."

"Because Travis was patient, he knew what he was doing, he listened to any issues we wanted to address, he had good customer service skills."

"The technician was thorough, efficient and explanatory. He consulted with us on the status of our unit and its strength and weaknesses. Also, I congratulate Coastal for hiring veterans."

"Coastal Service experts has provided excellent service for us for some fifty years. Travis brought two other people with him for this March visit, and I appreciated the check list and the good report."

"Proficient and pleasant demeanor"

"The technician was personable and professional."

"the people you employ are all friendly,& helpful & when you set up your appts. they always try to set up around a time that is convienient for me & I appreciate that"

"It appears the service tech did what he needed to do in a polite and professional manner."

"in and out with "A"rating on system"

"Satisfied with service provided."

"Excellent service"

"Very thorough performing the inspections to both my units! Answered my questions. I wasnt pleased with some previous techs but Travis and Kane had great attitudes. Ill ask for them in the future."

"The responded to my problem and corrected the problem."

"Arrived on time and performed duties well."

"Thorough, professional, and timely service."

"Knowledgable and friendly tech."

"I made an appointment for Monday February 4, 2020 and received an confirmation email for that date. However, the technicians did not show up until the next day. The technicians were professional and told me everything they were doing."

"RaShawn 8was very polite and professional as well as informative."

"Very professionals"

"Written by the wife of eric Losik. Sales rep was very knowledgeable however, I felt extremely talked down to during the whole appointment. He seemed visibly disappointed that my husband wasnt home. He tried to explain things to me multiple different ways as if I didnt understand what he was saying, didnt listen and continued to try and up sell a higher level unit when I told him exactly what we wanted a quote for. I told him we were not interested in the advantage program which was also pushed another time after this. Coastal was $3,000 over another quote we received and I was told there was wriggle room in the quote, we just wanted a final number and instead felt like we received the run around on pricing."

"The technician really went above and beyond servicing my system. You could tell he wanted to make sure everything was as it should be. Easily the best experience I've had with this company."

"Thomas and Rob were knowledgeable, polite, and friendly."

"Kane was very helpful."

"effaicient, reliable and friendly"

"outstanding job by tech."

"Knowledgeable polite"

"Technician did okay Schedule was messed up"

"Arrived at the appointed time and did a thourough system check. Answered any questions that I had."

"Kane and Robert arrived promptly and were very polite and helpful. I had a new piece I had cut to close the attic access. It needed adjusting an Robert to care of it for me. Both he and Kane went beyond what was expected without complaint."

"Good job, but your website says it replaces the filter with premium service they have never replaced mine"

"Prompt service. Problem solved quickly."

"Expert service"

"Your whole staff was impressive to me"

"very thorough in his work and explained it in understandable term."

"Tech was very friendly and seem to know his job"

"Guy came out Xmas morning and worked an hour"

"Kevin was very thorough checking everything inside and outside....very meticulous in making sure everything was working properly."

"Zachary was very relaxed and professional He explains everything well"

"The tech easily explained to me what the best solution was."

"The technician arrived on time. He explained what he was doing and seemed to be well trained. He put on booties to go into the house. He was a former helicopter crew chief and I was a former Army Aviator. HOWEVER-The survey form heading info did not get updated from the previous owner."

"Krysteena was very proficient and efficient."

"They came, they inspected, they did everything I expected."

"Outstanding service. Exceeded expectations, thorough installation with wiring completing the troubleshooting and problem. Mr. Kane provided explanations of solutions and repairs. Would highly recommend Mr. Kane for any of my Heat and A/C needs."

"Len did an excellent job and was very professtional."

"The tech was very nice, friendly and knowledgeable. DId a great job and gave us a good update at the end of the service. He's a hard worker and had to go home to study for classes the next day. Hope he does well."

"Thomas checked everything and cleaned specific areas. Told me what was going on while performing checks."

"Courteous, professional and thorough."

"Came on time. Very professional. Very friendly. Described their job and put in the filter we get very year."

"nothing is prefect"

"Thorough"

"Anthony was very professional and courteous."

"Tech was knowledgeable and friendly. Suggested helpful tips in maintaining a system for good performance."

"Lv room for improvement"

"Personal concern from technician"

"Met my needs in a timely manner. BUT I have been a long standing customer and feel that the cost for an emergency stop by look see was was too high"

"I was very satisfied. The technician arrived earlier than my scheduled time which was perfect! He was knowledgeable and explained each step he was performing in clear and terms I understood. My problem was resolved and mixed in a short amount of time."

"Leonard did not seem to be very happy to be doing a maintenance so late in the afternoon."

"William conducted himself in a very professional manner the entire time of his visit. He was happy to answer all the questions I asked about my unit and the maintenance."

"Excellent, friendly service"

"Very Professional and courteous."

"Kane was very thorough and professional in explaining the problem and effecting the solution."

"Punctual, courteous and knowledgeable"

"They said i would get a rebate still have not received it."

"Because they were good!"

"The gentleman that performed the installation of the new equipment was very knowledgeable he did a great job."

"very prompt response on site within 2 hrs. technician courteous and cooperative. answered all questions"

"Still waiting on Zack to get back with us on an issue with the UV connector."

"Leonard was courteous and efficient and always pleasant."

"The tech was early. He was very Courteous and professional."

"Your technician Krysteena was very professional. She arrived 15 minutes before her scheduled time and did an awesome job. She was very friendly. Please have her come to service our unit every time (really liked her personality and professionalism)."

"She was very efficient"

"They are great as always"

"very thorough"

"The technician was new and took over 3 1/2 hours to complete the service. He changed two capacitors and the filter without checking to see if we wanted it and how much it would be. While it didn't effect us, it could be an issue for others. He checked the unit and declared it working. Overnight the unit froze up due to an error in his work. Luckily, it was a cooler, rainy morning. Repair was scheduled between 8-10 am, didn't arrive until after 12 due to a vehicle malfunction. Second service person and supervisor were excellent and quickly fixed the situation."

"Kevin was very professional and knowledgeable about the system."

"I did not just get one technician arriving on time, I got the whole crew! Kane was exceptional. He explained everything while he did his diagnostics. Robert, the advisor, was personable and informative. Even Rashawn, who was training, showed great amount of interest. Even though I know NOTHING about this technical stuff I felt respected in my home. I was definitely pleased with the outcome. A small problem was identified quickly and problem solved! Thank you guys so much!"

"Grady was informative and easy going We got along well"

"Tech Thomas was very good. We were happy to have him taken care of the unit."

"Service man was very good. He did a very good job. Thank you very much."

"William was kind,courteous, and polite. I might also add my thanks to your company for hiring a veteran."

"Very friendly and Professnal"

"Technician arrived on time - very important. Technician was very thorough in his explanation of what he was going to do and after his inspection/servicing gave a clear explanation of what he did, what he found, and his recommendations."

"Very professional and explained in detail the problems and solutions."

"I was so impressed with William and Zack as they are certainly two young men that need to be kept at your Company forever. They were so pleasant and explained everything to me so well."

"He was on time. And polite."

"Delano did a very good job of checking both heating and air systems and replaced one of the filters."

"The technician was very efficient in her job."

"She got my ac fixed & was very nice."

"He was on time and very polite. He even cleaned my air return grate for me. He explained everything to me concerning my system. He had been to my home at least two times before and I am completely satisfied with his service."

"We had a maintenance service scheduled and at the service the outside unit wouldnt come on. The maintenance tech tried and tried but after multiple phone calls and 3 hrs still nothing. A service call was made and Kane was the service tech. He was very knowledgeable, kind and answered all our questions and most of all was able to get us back up and running! Thank you Kane you saved a miserable night for us."

"The Youngman presented himself very well professionally trained, afterwards very detailed explained the service that was perform."

"She seemed very thorough."

"Courteous, professional, very good communication skills"

"The technician answered all my questions."

"The young man was extremely pleasant and diligent in checking all 3 systems & explaining in detail to me & my wife why a particular repair/replacement was necessary re a faulty drainage pan float valve/shutoff switch needed replacement ."

"I should have given all my options on paying for the work, instead of assuming that I was interested in just the one plan offered. The instilations however was quick and flawless."

"The service tech did more on the system then anytime before."

"Excellent tech. Very knowledgeable and answered all my questions."

"Tech did a good job and shared information"

"Miss Techie was courteous, efficient , and quick. Her explanation of the problem was concise and clear ,"

"the tech all he told me was one of my systems needed a bulb replacement. no write up. i do not know if he check the outside units. said i need to schedule a appointment to have it replaced."

"Vinnie is absolutely wonderful and has been so responsive when we need him!!"

"The consultant was thoroughly clear about the repairs that will be needed to my system."

"Kyrsteena seemed knowledgeable and performed the service in a professional manner. She informed me of things she had observed with the system."

"I feel utterly cheated out of $99. Coastal Heating and Air were so disreputable that I will go out of my way to dissuade anyone from calling on your company."

"My problem hasn't been fixed!"

"Professional job"

"There were three gentlemen came to the house. Everyone of them were polite and courteous. They fixed the problem in a very timely manner and explained what they did."

"Aside from it being HOT in the house, it was a perfect experience.Zach and Kane came out and determined that we needed a new system, and Zach got instant approval, then Ryan and Anthony came out the next morning and installed the new system. You can't get any better than that !"

"Installer Vinnie is so great and knows what he is doing. He always goes beyond the call of duty!! Give him a raise!!"

"William was very professional. Completed his work professionally."

"The technician was very knowledgeable, professional, and provided excellent customer service."

"The process was so smooth and easy. Everyone chipped in to get it done. Ryan and Anthony were great!"

"respect and good at his job!!"

"On time and comprehensive system maintenance. Friendly and knowledgeable."

"The system messed up my ceilings and floor."

"Tim called when he was in the vicinity in order to notify us of his impending arrival. It just so happened that arrived a few minutes early for the scheduled time window and that worked out well for us. He very quickly assessed the necessary items needed for the job. He had come prepared and found all of those items located inside of his work van. He thoroughly performed his inspection of the ductwork in the crawlspace underneath the house. He was able to take photos which he submitted to us prior to departing from the property. Tim was very knowledgeable about the job at hand. He was able to explain the work that was needed and one way in which that job might be accomplished. Prior to leaving the premises Tim also followed up on a quote which we had been awaiting for almost one week. He confirmed that this issue was resolved to our satisfaction. Thank you for sending him out to us despite the rain."

"Performed as expected and more"

"Service provided was excellent and tech was very efficient."

"The tech was friendly and had all the answers that I had. But the price for the part to install was way out of line I don't think pricing at 179% is ridiculous I do understand about profit from a part but not that much"

"MEN THAT COME TO HOUSE WAS NOT GOOD ABOUT TELLING ME WHAT WAS WRONG WITH A/C AND WHAT COULD I DO TO HAVE IT FIX."

"She did a great job"

"Grady quickly found the problem & fixed it. He also took the time to explain the problem to me. Was very impressed by his knowledge, & willingness to "go the extra mile""

"Kane was honest & said he needed to talk w/ Trane tech support re: my "alert codes",and after doing so he returned and fixed the problem promptly. He was honest & persistent & "went the extra mile" to help me & my family."

"After a bit of a fail by the Installers, Kane was incredibly professional, fast and interested in making everything right. He corrected the problem immediately with a wonderful attitude and a skilled and knowledgeable demeanor."

"On time, very polite, was truly concerned about doing a good job, explained everything that was done"

"The woman that came for the A/C check up was professional, efficient and pleasant. She had been out once before and I was glad to see her"

"call late on a Sunday afternoon had someone out at our address within 40 minutes named Tim B.He was very pleasant and did a thorough job and fix the problem."

"I have a really negative opinion of your company, however, feel like Krystene(?sp) and Zachery did much to improve my opinion."

"Please contact me to discuss 904-718-9049 Tina Oltmanns"

"Professionalism in execution of tasks"

"William seems quite ptofessional Performed service and took time to discuss my system and its condition"

"Technician was friendly and knowledgeable."

"very efficient handling request"

"We are "plus" customers and It took four days to get the part. It was 90 degrees in the house."

"William was very thorough"

"Kane was explaining step by step what he was doing. Giving me tips on how to take care of my system."

"The servicing tech knew his job, a few quick checks and he was done,"

"With this (and every other visit I have had in the past year since getting my new system) I have asked about the loud window-rattling noise my system always makes right when it kicks in. It only lasts for a second, but it is loud and affects me most at night when I am trying to fall asleep. This tech, and others who have come before, didn't exactly know what is causing it and have chalked it up to a probable installation issue, but they do not know exactly what is wrong. It has been this way since the day it was installed and I have brought this problem up numerous times to different people. Otherwise though, the tech did a very good and thorough check of my system. He was very polite and was friendly."

"On March 29, 2019 a technician came out to service a unit that was not heating. He worked on it, but said that the heating element needed replacing and charged me $395 for a new heating element. It is now July and I haven't heard anything. I called the office several times about the replacement part and an unexplained charge of $99.00 that I kept being billed for. Both clerks said they would return my call with the information, but no one did. If the part was received by Service Experts, it should be installed in the unit. The most recent visits for repair on on the Air Conditioning on July 11 and 17 to replace the blower was very satisfactory. The cost of the new blower was only charged to me when it was installed on the technician's return visit on July 17, 2019. As of today, the system is working fine."

"Technician did not performed all of the necessary tests. Completed job in 45 minutes. He did not use temperature gauge at all."

"The technician was very courteous and helpful and performed in a professional manner."

"I use to work for a Fortune 500 HVAC Co and had 30 technicians that I kept track of. Vinnie definitely would be rated one of my best technicians! He knows what he is doing and completely understands this business! My problem with my unit is dealing with a highly technical unit. Vinnie understands that the houses built in the Ardsley Park area were constructed in the 1920s and 1930s and due to materials used during that time period have a propensity to interfere with modern technology. Vinnie was able to identify that was happening with my unit, made a few adjustments and now my unit is working at its full potential! Also, he has checked back twice since his call to insure all is working correctly. That follow through is to me is most appreciated as it tells me he really cares about his customers."

"System not repaired yet, and dealing with the heat in my house."

"Len was on time and performed a very comprehensive series of checkup and cleaning procedures. He also troubleshot a problem with airflow to my husbands study, and I am looking forward to a follow up visit to remedy this."

"Took a long time to complete the job"

"Rick McKenny was very respectful. He was great at a diagnosing our problem. Quickly he fixed it. Great representative for your company. Met our standards and reassured us quickly."

"Tim provided me with Excellent Customer Service while installing a new thermostat in our home. He conducted himself in a very professional but friendly manor. He took time to make sure I knew how to operate it and answered my many questions and explained technically how it worked. I would definitely request him to come again to address any A/C or heating issues we may have. Thank you Tim for doing such a great job and getting our thermostat replaced so quickly !!"

"The servive was very good. The tech was knowledgeable and gave me good advice."

"Technician was thorough with his work and explained what he was doing"

"Technician was quick and efficient"

"The company gives great service."

"The service provided by Coastal is ALWAYS outstanding. We have used different companies in the past for heating and air and have never been happy. Stephan was kind, respectful, and helpful throughout the entire visit and took care of everything we needed."

"Expert attention to details. Very courteous and very professional. Timothy Bowles is truly an asset for Coastal. Fixed problem in a timely manner and a/c now works perfectly. Thanks. Tim and Coastal heating & air."

"Very patient with my questions"

"Very professional"

"Technician arrived early by arrangement, diagnosed and fixed problem, gave good advice to prevent future issues."

"On time, polite, efficient, knew his job."

"Stephan was awesome !! Advised me to change the type of filter I was using so system would be more efficient and to remove garbage cans for AC service area as they decreased the airflow around the unit."

"Prompt in arrival, professional in demeanor and diagnosis of problem, and speedy in solving the problem"

"Techs worked hard and were efficient"

"I received a call letting me know that my technician was on his way. Tim arrived early and performed service on both units. When finished, he explained the findings and answered questions to my satisfaction."

"The technician came out early, did what need to be done, was knowledgeable of services company offered and explained in details the best options for correcting the problem"

"Although at the time, we thought the maintenance review was adequate and we really liked our technician who was accompanied by a fellow who identified himself as the "comfort rep," we had questions about the comfort rep's recommendation to install a $1,000 UV lamp to get rid of black "biological material" from the coils of a 10-year old system, especially after he indicated that a heat pump system has about a 10 year life. Since we were new to the area and to heat pumps, we had asked for a baseline evaluation of our system and still didn't feel we had a handle on our system following a $475 Coastal service call. Based on our questions and unanswered concerns, we contacted another HVAC company recommended by our real estate agent. This company pointed out that our system had numerous deficiencies - improperly installed barometric damper, poorly installed air flow mixer that was increasing humidity in the system, mismatched system size, and black biological material throughout the whole system. They recommended against installing a $1,000 UV lamp on our old and seriously deficient HVAC unit. I have tried repeatedly to speak with a Coastal manager to discuss these concerns (3 phone calls and an email) and I haven't received any response. Bad information and advice from the comfort rep and bad customer service to go with! We selected Coastal based on their high ratings. After our experience, we have no idea how they managed to obtain such high ratings and we won't be doing business with them in the future."

"Give Stephan 5 stars." Coastal Service Experts is the best company ever!" He is a wonderful representative for your company."

"Service very well done in a polite and competent manner."

"Coastal Air Conditioning Service is a first rate company, and they always put their customers needs first."

"Professional and courteous"

"efficiency of checking my unit; very courteous, took time to answer question !"

"Stephan was awesome!! He advised me I was not purchasing the correct air filters and to move the garbage cans from the AC area as they were blocking air flow for the unit. He did a drain line flush and a repair to the condenser. He explained everything he did and made sure to ask if I had any questions . This was The Best AC service appointment I've ever had!! Thank you to Stephan. Also got to speak with Robert as we are a new customer. Great personal service."

"They worked hard and were efficient."

"I believe Timothy has addressed the current problem nevertheless have been very disappointed with Coastal. What had started out as assessment of 2 working units($138.00) has become very expensive (almost $800.00) resulting in callbacks."

"Gentlemen were courteous and knowledgeable. Confident in finding the problem and fixed everything properly. Happy ?? client."

"Timothy was very courteous and professional in this, his first contact with me. He also gave me helpful information during his service visit."

"A tech came yesterday & couldnt fix our Trane heatpump so today we specifically asked for Stephan because he had been very helpful in the past. Again today he found & fixed the problem. He is knowledgeable, personable & dedicated and as such is an excellent representative of Coastal"

"Len was thorough and explained, in detail, what he was doing."

"Professional, knowledgeable, and genuinely cared that we didn't have AC"

"Outstanding installation Work"

"The technician was friendly and professional."

"Had HVAC assessment completed yesterday. No A/C today! K. arrived on time, WE HAVE AC! Rah for Krysteena. Thanks so much for sending this very competent young woman out."

"My service today was absolutely perfect as I had the best technician, Timothy Bowles, I have ever had to check my system. He was so polite and explained everything to me in such a manner that I understood. Please keep him around he is superior."

"Your technician, Timothy Bowles, was the best technician I have had in the 15 years I have lived in this house. He was so polite and explained all the issues with me in such a clear manner. I would recommend him to anyone and I will. Thanks for your service as you all are the best."

"He was early, which was nice, and he was pleasant, courteous and worked quickly to get the job done."

"Stephen was very quick to find the problem and had the unit running very soon."

"Timothy was very knowledgeable and friendly! As a former business owner, I would say he is an asset to your organization."

"technician showed up on time, accompanied by a "trainee". technician was very thorough, covering all areas."

"Coastal Service Experts were extremely unprofessional throughout this experience. We were initially told (at the first visit prior to Labor Day), that the repair would occur the following Tuesday (3 days later). They ultimately came out a full 10 days later, and only after reminder phone calls. The bill we were given at the end of the service was a ridiculously high total amount with no breakdown of what the costs were comprised of (labor, materials, etc). This is completely unprofessional for a contractor. Furthermore, this company is generally unresponsive. After my first call regarding the bill, I was told the billing representatives had already left for the day (at 4:15pm), and I would get a call back the following morning. That did not happen. I didn't get to talk to anyone until I persistently called back the following afternoon. Finally- the company appears to enjoy placing the blame on the customer - stating that the initial delay in service was from a miscommunication on our end. They insist that their practice of a single-price "plan" for their repair is "legal." Their actions indicate that they are an extremely unprofessionally run company."

"They were very professional and did not leave until everything was installed and running properly."

"Stephan came out around 8 pm and determined what the problem was & finished around 9 pm....well past most peoples' work hours ! He was knowledgable and courteous and thorough. I will ask for him in the future if I need help with my HVAC system."

"He fixed the problem within 30 minutes."

"HE DID A GOOD JOB."

"Stephan Richards identified the issue on previous visit, and returned as requested, and fixed the issue, which was a very tiny hole, which created a leak of the Freon. In addition, Alexis (Lexi) in the office was a pleasure to work with."

"SAME DAY SERVICE !! JOB WELL DONE."

"Being a mechanical engineer; I think Christina did the best she could. Very knowledgeable. Time will tell during this heatwave."

"Service team seemed very knowledgeable and communicative. Explained work that was done."

"I specifically told the person making the appointment that I had to pick up my kids from school at a certain time, yet the technician was late, so I suggested rescheduling because I had to pick my kids up from school in 30 mins. He said hed be quick because my unit wasnt that old and running fine, so he checked a couple of things and was done within 15 mins. I then asked about replacing my air filter, and he had no idea, so had to go look up the date and confirm it needed to be replaced (shouldnt that have been checked as part of the maintenance?). He said he didnt have a replacement filter and would need to return with it. I asked if he had at least flushed the outgoing drain pipe since hard water had clogged it in the past, and he said hed take care of it when he returned with the filter. He left and never returned to finish the work. He had said he was temporarily hired because Coastal was busy and backlogged. The reason Ill continue using Coastal is because I have a service agreement in place and because Ive always had good experiences aside from this one time with a temporary hire."

"Tech Nate was very good, he did fix everything we had a problem with and more. We appreciated him greatly. We may ask him again next time. Thank You."

"knowledgeable"

"Stephan was amazing in his the way he handled my problem!"

"The technician Lenward was very thorough and competent at doing the maintenance service on the HVAC system."

"timely; thorough"