Coastal Service Experts Reviews

"Been using Coastal several years and I have always been satisfied."

"Coastal service experts provide prompt and courteous professional care."

"So far, I am pleased with the service."

"Good people well mannered and go beyond to make sure the customer is satisfied"

"Good service and thoughtful service personnel."

"On jan 11 a team of experts arrived including jimmy the service manager. They were thorough and jimmy assured me that my issues will be corrected no matter what it takes."

"The service tech( KAY) was very impressive, knowledgeable and professional..I felt very informed, confident and satisfied after the maintenance service in my A/C unit."

"EXCELLENT CUSTOMER SERVICE. VERY THOROUGH WORK"

"Phone call led straight to a helpful person who scheduled the technicians to come out and inspect within the next day they had everything in hand and ready to complete the job!"

"The expertise and professionalism of the service person who performed the inspection and services ( KAY)"

"We have scheduling problems to work around, but Coastal is very accommodating and is most often able to satisfy that need and still provide quality service."

"Tech did all he could do with the resources he had to work with."

"My faith in your service has been renewed. Your response to my issues has been great. Thank you."

"We had a new unit installed 07/19/22 and have had technicians out 3 times to fix problems. The unit is only 6 months old. It still is not fixed. Someone was suppose to have called us by end of day on Friday with the status of a part. Do you have it? Does it need to be ordered? When is someone coming back to repair the problem? No follow up. We called at 1655. The person answering the call said that she could see that the part was ordered but had no idea when it was coming and the parts department was gone for the day. She had said that she would send an email about it and we would be copied on it. No email."

"Very professional technicians."

"Very professional. Excellent customer service."

"Very nice person , and did great"

"Technicians are always professional, courteous and knowledgeable."

"Great customer service and professional"

"Great customer service and professional"

"Technician was polite and customer friendly"

"The technician didnt seem knowledgeable in what they were doing."

"provide quality service."

"Responsive and top notch equipment."

"I was "oversold" and talked into a payment plan that raised my costs astronomically. I accept that, but the special filters never arrived, the thermostat does not register inside temp correctly and the vents are noisy. On top of that the entire process took longer than promised."

"Because they are trying to cheat people. They want to charge $300 for a part that cost less than $20"

"The tech that came to my home didnt seem to be very knowledgeable in what they were doing."

"Reliable service"

"Good service"

"Thank God for Blake . He was the only person that was totally honest with me."

"Very friendly and thorough technician. I was unhappy that I long ago mailed in my "enrollment" but never could get confirmation of if it was received after several tries. Didn't know until I was contacted about service. It was difficult a bit to set the appointment due to the very heavy foreign accent of the gentleman on that call. He was very hard to understand and I had to keep asking him to repeat."

"Everyone i worked with was professional, knew their stuff and a delight to work with. I cant say enough about the competency and friendliness of everyone involved. In addition, work was completed in a timely fashion and clean as a whistle install! Thank you for a job well done!"

"Provided quality services and very professional"

"Feel deceived regarding the purchase of the advantage plan and the equipment. House is cold in some areas and was assured the new equipment and plan would solve issues. It did not"

"Was able to get appointment quickly."

"The 4 young men that installed our new system were awesome. Very profressional, informed us of what they were doing along the way, and worked very hard and fast."

"Tyler, Aaron, and Blake were very helpful and pleasant to deal with."

"Quality service on time."

"Always on-time, courteous technicians, maintenance service has always been good"

"Friendly office staff, call informing me of when tech is on their way plus name of tech. Tech very friendly and helpful."

"Well done, short visit."

"na"

"Knowledgeable, efficient and courteous"

"always had quick courteous service and I like the maintenance plan"

"Been doing business with Coastal for years , l like the personal attention and advice they give you ."

"Excellent service"

"I have received good service from your company"

"The technician was very good at what she knows about our ac system."

"Robert Turnbull and Zachery (I did not get his last name) were prompt, polite, explained the steps they were taking to examine my heat and AC units. Offered some tips to improve the efficiency of the units: change filters frequently, wash AC coils frequently, etc. Very helpful fellows. Thank you."

"Quality of service and personnel/techs"

"Weve been doing business with yall since 1999"

"your technicians are all really efficient & precise"

"Good service in a timely manner"

"Odd answers from one tech to the next every 6 mounths. Amazing that my ac goes bad 2 weeks after warrenty expires and one day after a full maintence inspection. Informed me that the air filter that has been used for over 8 years, is the incorrect filter."

"Excellent service all around. Easy to schedule, showed up early! They were quick nd efficient."

"Courtesy knowledgeable professional"

"Techs Robert and Zachery were very thorough, professional and friendly. Offered some useful tips to maintain my unit."

"very professional and they know their job"

"Technicians are always professional and informative. I understood what was being done and why. And they work efficiently and effectively."

"Fast response quick and friendly service"

"Your last visit you did an excellent check on our system"

"consistent professional service representatives."

"I appreciate the reminder call twice a year to schedule my appointment. That makes it easy on me. Every service person you have sent has been very nice and does their work quickly and very well."

"They did a great job"

"truthful"

"Excellent service!"

"Excellent customer service and professional technical service execution."

"I received a return call was given a price for what I asked for, but your company never sent the price and details to me in an email as I requested. Nor was there a follow up call, until now with this survey."

"They are a great company with very knowledgeable service techs. They treat you like family."

"Dishonest and charged me 85.00 when the lady said it would be free if i signed up for one of your maint programs"

"Service technician"

"They treat you like family and are experts in their field."

"I am unhappy about my paperwork not being completely filled out, and not signed or dated by the senior tech. The Home Health Report section was not filled out. In the many years that we have used your company we have never had the tech to not fill it out and sign and date it. I called the office and stated that I wanted to have the tech call me back because I had concerns about the incomplete form and she said that she would have him call me back which never happened."

"The service we just received was excellent."

"Friendly, courteous customer service. Customer Service Rep. Kelly and Service Technician, Brent are exemplary service providers."

"Very high price for install of a condensate level safety switch. Switch was only a $30.00 item and estimate was $357.00 It took me all of 10 minutes to change it out and restart the system. Also, this switch was an original part never replaced and no other previous tech checks had indicated that it was not functioning. Kay determined the problem as part of the routine checks which was a good thing. Don't know if this switch had been checked by previous tech checks. Also, the machine never gave me any problem or warning code for this small but important switch which is to prevent condensate water from over flowing."

"Technicians were extremely knowledgeable!"

"The service is usually fast, efficient and consistent."

"I was not onsite when the service was rendered."

"The technician is very thoural and explain everything, one of the best . Keep this guy. Thanks."

"Dealing with your 3rd party was unsuccessful. The communication between the technicians and the tenant was terrible."

"Great service"

"professional"

"Very thorough"

"I had got a new air handler but the installer did not originally replace the condensation pump when installing the new air handler. The condensation broke and leaked water in my garage and through the vent into my living room. I was also without air conditioning for 2 days after I discovered the leak. I called the call center 3 times before someone would come out. I also had to pay extra for the new condensation pump."

"Customers aren't provided service for which they pay. Techs are never familiar with Customers plans."

"Prompt and professional service"

"Very helpful. Service tech not only changed out the filter that we needed, and left me extras for next time. The leaking from the drainage hub in the garage was really a problem for a plumber, but he worked on it, and managed to get it draining."

"The company is great and got good people working for them"

"Only if they are allotted a monthly payment plan. Do not purchase packets ahead of service."

"Your technicians were very reliable. respectful, and responsible. I would be happy to recommend your services..."

"Very professional with excellent service. Friendly and informative."

"Expert care and service from techs"

"Was very thorough."

"We had a lot of problems after the syatem was installed. Cant say it is all 100%. But the customer service is a lot better."

"I was given lots of options, all explained. The installation team was efficient snd courteous. Very good."

"I've been very happy with their services for over 10 years."

"Efficient polite service. Knowledgeable"

"Excellent Service"

"Kind and friendly tech. Knowledgeable and on time!!"

"prompt, professional, pleasant"

"I have been waiting for your experts to finish the job. It's been over two months and still the job isn't finished. When are you coming to finish the job?"

"Our technician Christina was right on time and extremely thorough and efficient. She sat with us and explained the issues that we may have and told us about next steps."

"My first AC lasted12 years with No problems. After purchasing your hi end, expensive Lennox, I started having problems after 3 years. Expensive labor, waiting a month for parts in August, & freon that I'm told will last several months, drained out in 24 hours."

"Showed integrity and honesty in providing service"

"Very efficient service and on-time"

"The technician know exactly what the problem was"

"Very satisfied with the company and technician."

"Every time we have our maintenance appointments we have a different service tech. We ALWAYS have to check behind your techs due to their sub par abilities. 12 months ago the tech installed a new filter backwards & upside down. 6 months ago the tech was accompanied by a sales person who insisted we have no dehumidifier component on our system in spite of the system constantly showing it is dehumidifying as the humidity value drops. In addition, we were partially sold on this system as your sales representative assured us we were purchasing a system with a dehumidifier. Our most recent maintenance appt 8/8/22 was also disappointing. The tech was polite & professional but upon checking behind her we discovered an extremely filthy filter leading us to believe the filter was not even checked. We have pictures & the dirty filter if youd like to have it. In addition, she said due to the corrosion on our coils she could only clean them with water, whatever that means! I hate to complain but its getting ridiculous!! We are losing all confidence in your companys knowledge & ability to properly service & care for our HVAC. We keep you are our service provider only because we purchased our system from you & as part of the extended warranty we must keep you as our service provider to maintain our extended warranty."

"Great helpful Kind staff/"

"The service has always been imediate and thoughtful."

"I called about an issue I thought I might have and received service the same day! This is really unusual. When the technicians arrived they were really polite and explained everything they wanted to do, requested permission based on the cost before they proceeded with the service. The cost was very reasonable too."

"There is a leak where the Freon is leaking, but the tech doesnt know where the leak is coming from. I was charged $82 for that information. Its going to cost hundreds of dollars for locate exact location of the leak. Waste of my money."

"Good customer service"

"Quick response. On time service call. Quick service."

"Excellent equipment and service"

"Honesty"

"Came on Sunday. Extremely personable and explained everything"

"Olivia and Christinas excellent Service. Christina is certainly a great asset for Coastal"

"The techs was very respectful"

"I normally do not make recommendations but your excellent response to our head problem and follow up tuneup caused me to change"

"They dont send the correct part for my unit."

"New Lennox ( 2 systems) install 2-3 weeks ago and on the First call back we have had leaks with damage to the ceiling from a leaky pan in the attic. 2nd call back to fix the same pan with water accumulating and triggering a system shut down. 3rd call back will install a New Deck under the pan to level and correct."

"They showed up on time, and did everything they said they would do."

"Got good service for the problem that I still had with my unit am very happy with the service excellent work keep up the good work."

"The service providers were outstanding."

"Your very dependable"

"Very polite tech"

"Making an appointment was straight forward and prompt. The technician met the appointment on time and called ahead. Tech was professional, cordial and informative, at every point while in our home. Tech explained the diagnosis and followed up."

"So far, I am pleased with the service."

"Polite, fast, skilled"

"kristene very good tech. the quality of her work is excellent."

"The guys came out within time frame and checked things out. Later that day, the AC still didnt seem to be cooling the house. I called back and one of the men came back, found the issue and fixed it. Very happy it was ok the same day."

"Chris did a great job in investigating the drainage problem with our unit which was that the unit was not level."

"I like their professionalism, efficiency, and dedication to maintaining the AC unit and or fixing the problem.They clearly explain the problem and the cost estimate of potential repair."

"Very polite and efficient"

"good job"

"Your service is Outstanding and timely!"

"The technician was very friendly went right to the work and diagnose the problem in a quick and efficient manner"

"The technician left without repairing my system. He said that he needed to talk to his boss and that someone would be in touch with me. that was Friday about 12:30 PM and I havent heard from Coastal since. I tried repeatedly to contact the Savannah office and when I reached someone on Saturday, a supervisor was unavailable and no one returned my call. The only way that I can keep my system working is to vacuum the water from the unit every few hours. Luckily I have a shop vac and am able to use it. Coastal H&A didnt seem to care what happened to me. I am very disappointed in the service that I got."

"New techician was a game changer! She knew her job! Was very efficient and impressive."

"Technicians did a great job with the install of our new tankless hot water system. They were very professional and obviously knowledgeable"

"The tech was knowledgeable, courteous qnd friendly. She made sure the our unit was in perfect working order. These are the kind of employees that make your company look good"

"Provided very good help very satisfied."

"They explained the service they would provide. They asked questions about any problems we had and they gave me a verbal and written report after completing the job."

"Good service"

"Reliable service and outstanding maintenance technicians"

"Good Service"

"K was our technician . She did an awesome job explaining her recommendation for our AC system. We will request her when we need service again ."

"I have a few questions about the service."

"Great job"

"Able to schedule easily and get quick results"

"Had a couple of unpleasant experiences"

"Austin was very professional and patient with me because I was misinformed about what account I had with the company. His assessment of the replacement of the UV bulb was accurate."

"Customer service was very professional"

"Techs are punctual, polite, efficient & knowledgeable"

"Your prices."

"Coastal provided quick and fast services when I needed it the most."

"Our service tech was the only person we called that came out the very next day (a Sunday). He took his time listening to everything i had to say and did a thorough job accessing our HVAC Problem. He was straight forward and honest about everything. Even though he was our of our price range he took the time to give us his objective opinion on the options we needed to consider given our budget. The customer service experience we had with him was stellar and I will always bring up Coastal to anyone looking for HVAC service in the future based off of that alone."

"Amber was very thorough and professional. She also advised on possible upcoming service that will be needed. I really appreciated the information."

"very professional service from Austin"

"They were very professional and friendle. Didn't stop until they completed the job."

"On time quick to diagnose problem accurate quotes."

"Courteous, friendly and helpful staff."

"Prompt and professional service. Knowledgeable technicians."

"Always have a fantastic experience on the phone and in person with the companys staff"

"the knowledge @ friendly person."

"Only one day since install. More time needed to access work and post-install customer service."

"On my initial service visit, I was not satisfied with the technician. Three people showed up and I felt as though I was being ambushed into buying a new unit. The technician did nothing but find problems with an installation performed by your company 17 years prior to this visit. My old unit was still cooling but not to optimal capacity. The salesman was knowledgeable and responsive. He was aware of my feeling. The new installation team was excellent. They arrived 20 minutes later than I was told, but it was raining. They went right to work and stayed until all was completed. Ryan even called and sent a message on Memorial Day to see how the unit was performing. They still need to clean the dryer vent. I will continue to use Coastal Air."

"Christine was very thorough°"

"As long as you have Kristeena/Rob combo I will recommend this company. They are a great caring compassionate team that listens to the customer."

"Coastal Air has ALWAYS taken care of my A/C & heating issues."

"Techs were courteous, professional, and knowledgeable"

"She was very professional and explained the problem. She took pictures to show the problem of the distribution box that was damaged and pulled away from the unit."

"professional, informative, helpful technicians."

"The tech did a great job."

"Technician was prompt, pleasant and provided an excellent review of the service."

"Tech was willing - and able - to go the extra mile."

"Aaron came on 5/13 to fix the problem that Coastal employee caused during visit on previous day . He was able to correct the problem and the AC is working again."

"Our Technician was very polite and eager to be sure everything she did was correct and working proberly."

"Tech was knowledgable."

"Yall refused to bill us for the filter!!!??"

"The young lady was very nice and listen to everything I had to say, and did her best, but that didn't fix the humming noice I have been putting up with for the last two years...."

"We have always ordered filters to be brought to service appt for two units different sizes. Only filters for one unit were brought because they only service one unit Price was almost twice as much as we paid last time"

"On time clean courtesy efficiency"

"Austin didn't have the answers but was smart enough to seek help. After ordering a part for a 13 month old unit and 2 days later and with Brandon's expertise, my unit was fixed and I had hot water at last!"

"Kristina was excellent"

"I kept having the same issue with my unit. It took numerous calls and techs to get it fixed. Also communication needs to be better between the company and the customer. Didn't receive a call a promised, had to reach out to the company for follow up appointment."

"Scam artists that think you dont have the slightest idea of whats happening or how would they determine whats wrong without knocking all steps to come to a conclusion. First off did not at least tried to pressurize refrigerant to the system to if it would take some in order to see if it was really low and just placed gages to lines and said yeah its low by a lot (first mistake). Secondly overpricing the amount of refrigerant (R-410A) to $170 per pound to recharge when the 25lbs container is currently in the market on a range from $75 to $175, your unit might just need about 12-14 pounds if maybe."

"They answered questions that I ask in a very nice way they showed me how to set my temperature they were very profesional"

"Well done!"

"Kay and Jae were polite, timely and professional."

"service was prompt and technician friendly"

"I received excellent service and was informed of a problem with my vents. The techs explained the problems and the remedies clearly and gave me a estimate of the cost. They were able to do the repairs in a week and returned four days later to complete the job. I was very pleased with everything ??"

"Very thorough and professional."

"Excellent communication and seemed very skilled."

"She was very good and no what she was doing"

"Tech was friendly and professional. He made a temporary repair and submitted the order for the part."

"Professional, courteous and friendly."

"NA"

"Tyler and Austin made the difference"

"Amber was courteous and efficient."

"The technician was on time and very professional."

"All great service."

"Texted messages and showed up on time"

"Tech was on time & very thorough explaining what he did."

"Very punctual and professional"

"Rob and Austin were very thorough. Very professional and friendly. Explained everything in detail."

"Have not heard back on air conditioning motor that was order."

"Technician arrived right on time, was very professional, friendly, worked quickly and efficiently, and had a good suggestion for me."

"Currently without use of system 2 days"

"3rd day waiting for 3 of my 4 systems to be serviced. VERY UNHAPPY"

"Tech left trim ring off the top of unit. No big deal."

"Your service was ?? great every one was very nice"

"The two Tech y'all send out were very good."

"Brent was a very pleasant, polite tech. He was knowledgiable and thorough with the service. I have been a member of the maintenance program for years and always satisfied with your work."

"Service Tech took the time to evaluate everything and to explain and answer my questions about what was done. The Sales Rep did a great job letting me know my options for repair/replacement of my systems"

"They were very pleasent and through in the work that was peefirmed"

"They both did a very detailed and complete job."

"I have had to call customer service 2 times since my service on 3-11-22 to have someone come back to my home and finish up things that were left undone."

"Very nice company to work with"

"Both Coastal Reps were on time, efficient and very pleasant."

"The technician was on point identifying the issue. Yet, I am becoming increasingly dissatisfied with the functioning of some equipment parts. I am very dissatisfied that when the second unit was installed the tech didn't know that all parts were not installed. I thought that I had a new unit and it was working until I realized that it was not working and I became ill. It is appalling to realize that I paid cash for both units and something is always happening to the thermostats and system not communicating to each other. I am not used to air/heating issues like this. And I have owned 3 homes. Repairs are extremely expensive."

"All reps and techies were courteous, efficient, and and personable"

"Very efficient service"

"The technician gave good verbal explanation of findings along with written feedback."

"The technicians were very thorough and answered all questions that I had."

"Professional and personal service"

"Acquiring the part and installing it happened within a week."

"the technician was efficient, helpful and courteous"

"Very professional service. The technicians took their time and answered our questions to our satisfaction. They are a great pair and worked well together"

"Technician arrived promptly and the issue is resolved."

"Tech arrived on time, was very courteous ad did a good job."

"Routine service of equipment. Nothing was done except inspection."

"Professional techs. Provided service in a timely manner."

"Service person was very professional and knowledgeable concerning my issue."

"Very knowledgeable."

"The professionalism and courteous of the technician."

"That they came out on Sunday night!"

"Outstanding customer service"

"Great"

"The technician was knowledgeable and friendly."

"Krysteena and Rob were awesome! Punctual, friendly, knowledgeable, and a pleasure to work with."

"Very good service!"

"Tech very thorough and friendly."

"Today Tyler and Krysteena performed HVAC maintenance at our house. They were both very professional and did an awesome job. The results of the maintenance and options were clearly and thoroughly explained to me. This was the best service call ever!!"

"Quality of service."

"Problem was solved, technicians were pleasant, courteous and efficient"

"I asked for Cristina. She is knowledgeable, always professional & completes the job in a timely manner. Tyler was also competent & professional. He called attention to what could develop into a problem & offered a solution."

"Both individuals were very informative to status of my system and what things They suggest I do."