Coastal Service Experts Reviews

"Great"

"The technician was knowledgeable and friendly."

"Krysteena and Rob were awesome! Punctual, friendly, knowledgeable, and a pleasure to work with."

"Very good service!"

"Tech very thorough and friendly."

"Today Tyler and Krysteena performed HVAC maintenance at our house. They were both very professional and did an awesome job. The results of the maintenance and options were clearly and thoroughly explained to me. This was the best service call ever!!"

"Quality of service."

"Problem was solved, technicians were pleasant, courteous and efficient"

"I asked for Cristina. She is knowledgeable, always professional & completes the job in a timely manner. Tyler was also competent & professional. He called attention to what could develop into a problem & offered a solution."

"Both individuals were very informative to status of my system and what things They suggest I do."

"Excellent customer service. Prompt and accommodating appointment times. Quality expertise."

"Great!"

"Travis was excellent."

"Austin arrived on time and did a great job, installing a new thermostat at our request."

"Technician seemed thorough, professional and helpful."

"austin finally fixed my problem with my heater"

"He was extremely courteous and friendly. Answered my questions easily"

"improper diagnosis of problem twice."

"Mechanic was professional, courteous, knew what he was doing"

"Tech was nice and through"

"The technician was very polite but she was not here long. We question if all our unit was checked properly. Also, because all of the problems we have had with this new unit, the manager gave us 1 free year of maintenance but failed to he note that in their computer. We paid for 2021 and 2022 should have been free. We called when we found this out but he has not returned the call."

"Service tech Kay was curtious and efficient.. I have not received a report of findings for this most recent included maintenance check up."

"The system has had problems and has had several service calls since being installed."

"Repaired furnace in a very timely manner"

"My adult son was home during service. I was not. He stated that he did not receive any paperwork regarding the service call from the technician. Should he have been given any such paperwork?"

"Overall the service was very good, but you could improve your scheduling techniques."

"A complete check of the unit was done, and what questions I had was answered in a pleasant manner."

"All the installers were very respectful and friendly."

"Arrived early, which I knew would happen due to prior call. She was courteous and professional. No issues at all."

"Technicians arrived on time and fixed the problem quickly. Very polite and professional."

"Because they did service job good"

"your techs are always friendly and inform you of their findings and answer all questions and concerns."

"The overall service"

"10 means you're at the top of your game with no need to go any further."

"Office called to let me know tech was on the wayCheyenne was very pleasant when she arrived explained what she was as going to do went over the results!"

"Brent is the Best!"

"Tech was on time, efficient and respectful."

"Service provider was timely and efficient"

"no complaints with service"

"Technician (Christy), explained the condition of my air unit well and suggested tips on how to keep it running efficiently."

"Very responsive and answered all questions"

"Travis was on time, efficient, and listened when I explained a concern."

"I have made multiple phone calls asking to speak with management. No one has returned my calls. I have several issues I need resolved and no one will address them!!"

"Tech was very thorough and explained everything"

"The techs tried very hard to solve my issue."

"your technicians are always prompt & very helpful & friendly & its a very stress free transaction"

"She was competent and cordial"

"Help arrived the day I called."

"A+"

"technicians were timely and courteous"

"Polite, respectful and she knew what she was doing and informed me on exactly what she did and what needed to be done"

"Did ask if they need to take off their shoes off put a cover over their shoes"

"Seeemed to be very knowledgeable"

"Never showed"

"Great service"

"Arrival and service rendered"

"She was very thorough in the service she provided."

"The tech was Alston. He took his time and did a very thorough job. At the end of the day I had air. He listened to the complaints that I had in the past and offered good advise. I will always request him."

"Very good service & knowledge about my a/c."

"friendly"

"Technicians were knowledgeable and courteous. They explained what they were doing well and carried out their tasks with apparent efficiency."

"Service Expert was on time. She did her job and left the area clean."

"Good and dependable."

"Lights should have been installed the first time along with new rubber coverings outside Technicians were very good , polite"

"when I called to set up apt to get my system serviced and check to see that everything was still active with my membership/service plan...everything was good til the end of the month but they needed my new card to put on file for next month. when tech came out and said i was low on coolant and it was cost almost $2000 to find the leak.....and my plan expired 3 weeks ago."

"Good efficient friendly service."

"It was an incorrect diagnosis initially, wrong motor ordered. So it took an extra trip. 4 trips instead of 2 trips. but ulitmately made good with extra hard work and finished the job."

"Technician was professional, courteouss and clean"

"Tech was very nice and knowledgeable."

"On time did a good job."

"The tech was efficient and knowledgeable."

"Tech was wry professional and thorough."

"Paul, the man in charge who makes sure everything is done right, left before the service was complete. He did not email me the quotes I asked for. I need further service, I have no idea how much it will cost."

"Krysteena and Robert were very informativo while providing service"

"travis was professional yet friendly and he was very efficient as well"

"Has been a week since service which required a fix to the installation of one system Repeated calls where I was assured someone would call back and no response"

"They were supposed to replace the air filter on the last visit 2020, they never return and per this service visit, it was a waste of time, mine and the assigned tech. I had to call the center to complain of the outside system not being serviced at all."

"Efficient"

"They told me the air filter currently in the handler was the wrong size. Based on their advice, I went online and ordered a filter that was 20 x 20 x 5. The filter arrived and does not fit i- it's too big for the space. I've wasted $ and now have the hassle of trying to return the filters. Other than that they were nice"

"She was fantastic. Quick, professional, knowledgeable and polite; we were very pleased."

"Krysteena was polite and professional, in spite of the unpleasant high temperatures."

"Good service"

"Excellent service. Quick and efficient!"

"The rating itself should suffice."

"No follow-up on quote for new HVAC"

"Air conditioner not fixed yet"

"A 240V 30 A circuit from the auxiliary heat on the old air handler was left live and exposed in the attic. Fortunately I saw and tested the wires and was able to locate and turn off the corresponding breaker before anything happened."

"The technician was very friendly and very efficient. Adequately explained the challenge so that I understood what was going on."

"After I call them about my problem Friday night they came the very next morning (Saturday) and fixed the problem . This was the hottest time this summer!!"

"Service technician arrived early and completed his inspection in a timely fashion and reported the results."

"Auggie and his associate were very professional, never seemed to be in a hurry. They gave our AC unit a thorough going over and I believe have diagnosed the problem."

"Speed and efficiency of response and installation"

"Augie was extremely competent and professional."

"Because of the rapid response to my initial call for service."

"The technician was very friendly and explained everything as he was doing it."

"The technician cruise on time very knowledgeable and corrected the problem no issues"

"Tech determined the problem quickly and applied the proper fix."

"Thank you for coming so quickly and on a Saturday at that...The technician was so nice and explained to me what went wrong."

"Company and staff are great at customer service and extremely knowledgeable"

"Service technicians knew exactly what they were doing ruled out mechanical failure pinpointed thermostat problem"

"Brent was unable to determine entire problem and recommended I speak to manager. Manager has not given me the courtesy to speak with me or return my calls."

"Not only did she service our AC unit in a timely manner she fixed the problem we were having due to a wasp nest in the outside unit."

"Customer service was amazing. The technician was kind and knowledgeable."

"Found the problem, answered all questions/concerns, proposed next steps and made a referral for assistance with rental property in Atlanta"

"Great customer service and equipment knowledge"

"Technicians were knowledgeable, professional, and prompt."

"Technician had come to my house before. He was very speedy and knew where everything was."

"Vinnie is very knowledgeable about my system and always goes above and beyond to make sure our system remains in comfortable working order"

"effective service, pleasant and helpful techs"

"Very thorough and informative."

"The service provided by Coastal was top notch."

"Customer Service is good."

"On time, checked everything and was personable"

"Very professional and helpful in work that was done"

"Company is supposed to call me when they will be coming on the day assigned....did NOT call ?Looked at air filter but did not clean it?"

"They were great however we have a leak"

"Tech was friendly and courteous and answered any questions I had."

"Travis explained everything he did in detail."

"Very good service.."

"2 hr response after 10 pm"

"He explained what he had to do at all times."

"Showed up a little past the time scheduled but someone called stating the was an emergency. I asked the tech and he was not aware of an emergency"

"Prior to the visit I had air conditioning. After he finished I had NONE"

"Punctual to appointment, courteous and professional."

"The technician was very polite, courteous and knowledgeable."

"The tech was on time, knowledgeable and friendly. Service was timely and efficient."

"Prompt, efficient and professional"

"Great and quick service."

"The young man was very knowledgeable and courteous."

"The technician was thorough."

"We love Kristeena, she is awesome!"

"The service that give me"

"Knowledgeable about my system....courteous and respectable"

"Detailed cleaning of outside unit"

"Air and cooling"

"Very efficient and explained everything well"

"Technician was on time, courteous & thorough."

"Everything went smoothly. The new AC works beautifully."

"The gentleman bead nice, professional and very honest."

"Arrived early. He was efficient and did an excellent job."

"The technician was very courteous she was wearing her mask at all time"

"He was very thorough"

"punctual and efficient"

"Staying as your customer for the many years that I have is the best answer"

"The serviceman worked hard to get our air unite fixed."

"I was lied to by the consultant Paul. He tried to deceive me into paying $1200-1500 for a nonexistent leak. Also a cap was removed from my unit which keeps the existing refrigerant in the system. I was told refrigerant is illegal to use because it kills the ozone layer. This in itself is laughable. I asked for a manager to return my call, they never did. This company is terrible."

"arrived on time, worked quickly and efficiently, explained what he was doing, and made suggestions for our consideration."

"Very professional"

"Mr. Turnbull was honest about his sales experience with mini splits and took photos of the area to make sure that was giving me a fair quote."

"He was On scheduled time. And went over results of check-up before leaving."

"The unit is no longer working after 2 days."

"Techs came when expected, did the work, and were finished before I needed to leave the house. One minor issue: one person came back into the house with the inspection sheet, but both left before changing "cool" back to "heat," locking the outside door, or letting me know they were leaving. Not a bid deal, but as an elderly person, I was surprised to be left without notice in an unlocked house."

"He was thorough"

"Very courteous."

"Poor diagnostic ability on the first three calls to the residence. The system was incorrectly installed two years ago. Took a home inspector to notice that the fan didn't spin when heat was on. Very fundamental and was never fixed after multiple visits and over 1000$ paid. Finally was properly diagnosed as incorrectly installed without a pressure switch. Shouldn't this have been found early on?!?"

"Very pleasant and knowledgeable techn ician. Unfortunately could not resolve my problem, but did his part. Very good at explaining. I was very impressed"

"Lavon is professional and efficient. Very pleasant to work with."

"Good service"

"We need someone to look at our door where the inside unit is. The door is hard to close and I am afraid that the door is putting too much pressure on copper tubing. I think it is urgent that someone looks into this problem."

"The service provided met my expectations."

"Technician was still in training on Lennox products and was somewhat unsure of her maintenance. She did do a great job for what she knew. She did fing a filthy filter and element. It was not changed six months ago by that technician. She had to go bact to the company to get filter elements and then she cleaned the housing and put in the filter element and put the filter back in the unit.This needs to done every six months to keep the unit operating at full efficiency"

"They tried but after 4 days and 4 trips out, my ststem is still not fixed. The issue is not one that Lavon was familiar with. Tony thinks he knows what the problem is and has ordered a part."

"Made my service a priority and very diligent to the end."

"She was thorough."

"We are very grateful to CHIP's kind, accommodating and excellent service today. What a joy to have A/C again! And we are also most grateful to ALEX, another excellent technician who diagnosed the problem before today's installation. Thank you to both of you!!!"

"Technician explained everything that she was going to do and did the installation in a very timely fashion. Checked everything after she did the repair."

"Very Professional and courteous"

"Service same day"

"The representative who serviced our unit was very professional, and very thorough."

"Numerous problems"

"job not finished"

"The service representative was very professional and was able to answer all my questions. Not only did Krysteen answer questions, she was able to offer and explain other details related to HVAC care I wasn't aware of. Krysteen was teaching a new or upcoming technician. I could hear discussing several safety measures related to working safely with the HVAC.I was very impressed in her teaching and communication skills. A+"

"The technician very pleasant and answered all questions. Lavon was very helpful."

"On time, knowledgeable, fixed problem"

"The technician was knowledgeable a out my particular unit."

"The sales representative explained different programs and was patiently listening to the questions and was not rushing."

"Quick response for appointment, prompt arrival, quick repair, and courteous to customer."

"They brought a 30 foot ladder which was needed to have access to the AC unit, probably a bit above and beyond the normal visit. They recommended some new parts which were expensive, but I am sure they were needed. I felt they were competent and dedicated."

"Fast response, courtesy calls to check on my situation. Very empathic to my family not having heat in the winter."

"No pressure sales, quick and professional installation, everyone was courteous, friendly and respectful of our time and our home."

"Krysteena was polite and efficient. I feel like she got the job done quickly and was thorough and knowledgeable."

"Friendly and efficient!"

"Cordial, professional, on-time"

"Tech was very courteous and efficient. Explained what was found and recommendations.p"

"Very professional, told her not happy with heat pump would not buy again!"

"On time. Courtesy and professional. Got the job done in short order."

"The guys explained to us what they were doing and they were very nice."

"Travis explained what he was doing and what he saw during the appointment."

"Job well done"

"Polite and efficient"

"The was able to locate the problem immediately."

"The workers were prompt in responding to my call! Im sorry that I dont remember the names of the people who came to the house on the call and to install the new unit! The sales rep was very patient with me as he explained things and answered my questions! Michael is the person that I talked to when I called he is always very polite and seems to be on top of scheduling he had me set up for someone to come in less than 2 hours?? Through the years when Ive talked to him he is always just a really nice guy!!???? in all of the years that I have been one of your customers I have never had a bad experience ! Please continue to keep up the great work!"

"He had the tools he needed with him on the truck."

"They were very nice and polite"

"He checked out my new system and adjusted my dehumidifier."

"knowledgeable"

"The technician was professional and efficient."

"After slow beginning ,at the end it was a good job"

"Each of the men who were here were pleasant, ,courteous and efficient."

"Thought a cleaning would be done at this time"

"Service was timely and professional."

"He was thorough and efficient."

"On time??"

"service folks came after 7pm"

"Garrrard was professional and clear with explaining the findings of my air unit."

"Tech arrived on time, knew what he was doing, and went over everything clearly. Can't ask for more than that!"

"Tech was helpful and thorough."

"The technician was polite and courteous. He explained as he went along about what he was doing in each phase of the inspection."

"Our technician did a great job. He explained all that he was doing and he had such a positive attitude when talking with us."

"The staff from the receptionist to the person schedule the appt are very prompt and very professional and friendly. The technician is very knowledgeable and very fast worker. He solved the problem in minutes which tell me how good he is. I am very happy with Coastal and the staff. Mr Paul Tong stop by to check that everything was going ok. I really appreciate that."

"Lavon was professional, quiet and came in and did his job! It poured rain, he had his umbrella. He was ready to get the job done and coordinated issues with Robert re: need of new compressor. He is a great assest to your company."

"should have showed me the damaged part and replacement part. No way of knowing it was actually done or needed."

"Professional tech and thorough wx"

"Tech seemed very knowledgable"

"Everyone was very helpful and courteous."

"Technician seemed thorough in his inspection and presented results to us with clarity."

"It took nearly two weeks to fix the issue. The technician was good, but there was very little communication regarding what was wrong and when repair parts would be received."

"The technician did an exceptional job. He explained everything and had information sent to me concerning an issue he found."

"The initial response was fine. It appears that the origin of the problem resulted from a skipped industry standard step in the six month maintenance call. I contacted the Savannah office. I received a denial of responsibility from the GM who refuses to discuss the $3000 bill I am looking at due to a clogged condensation drain not blown out during the call. I have two rent houses covered by Coastal. I followed up a maintenance appointment a few days after Coastal came by at 3 Southernwood Place. They said they replaced all of the air filters. Two of the three were replaced. I brought this to the attention of Coastal. They didn't seem to think that was too important. I replaced the filter. I was asured this would be shared with management. no response. This should have been my first red flag."

"The serviceman came in and immediately found what the problem was I had it repaired and a short while. He was very respectful and had a great attitude thank you so much"

"Prompt courteous service provided in a timely manner"

"Very professional"

"The tech who serviced my A/C system, I personally asked for by name. The A/C unit I presently have was purchased from Coastal in 2009. After roughly one year in operation the system began to groan and moan loudly on start up and shut down. Over the years no one could figure out the problem. The motor was replaced in 2009 or 2010, but no change. In April 2020 the motor went out and had to be replaced. I don't know what the tech (Krysteena) did , but the system today sounds like it did on the day of installation. I asked for her by name when I scheduled the semi annual service so I could thank her personally."

"Although the technician provided 2 pounds of Freon which did cool the house, I never received a receipt for the service"

"The technician told me the cost was $1100+ but she ran $1636 on my card and has not emailed me an invoice after 6 days. The unit is not quite 2 yrs old for this cost."

"Very informative and kind"

"The Service tech concluded that it was not an air-conditioning problem. He advised me to call a plumber. I had a slab leek. Blitch Plumbing fixed it. I have used Blitch before."

"She is very efficient and explains what she did. Y'all call me to remind me you are coming and again to say you are on the way!"

"I would have scored higher if there was no problem found. This problem never came up in prior servicing. Seems like it would have been noticed before. This system is only 2 years old."

"The company called to confirm, and called when the technician was in route. He was courteous, knowledgeable and efficient and did a nice job."

"Technician was very thorough regarding review of service and extremely polite and professional. Even offered to take away our used furnace filters. An excellent business ethic!!! Very customer oriented!!!"

"They can on time and we're very professional.But your com. Still has to call me and let me know when they will come with the large filter."

"Nice and very honest....and did not try to "sell" me."

"Located problem Fixed it"

"THE SERVICE PERSON EXPLAINED EVERYTHING COMPLETELY SO I CAN UNDERSTAND IT AND EVRY TIME ONE OF YOUR SERVICE PEOPLE COME,THEY ARE ALL VERY POLITE & HAVE ANSWERS TO ANY QUESTIONS I HAVE"

"He was courteous and worked quickly."

"Efficient, informative, polite"

"The technician was very courteous and through."

"I let them know my issues and they went in and looked around in my attic and found where several of the duck works had fallen down. I had other people service and I mentioned my high electric bill no one else took the time to notice what had happened."

"She is thorough and competent"

"I rated a 5 but I would give the technician a 10 as his service was awesome. Issue I have is they had my address as 125 redfield when I actually live on 115 redfield which is also no big deal because everyone makes mistakes. Problem is I am selling my home and the buyer requested a corrected receipt showing 115. Here I am 72 hrs and about 6 phone calls later and this business still has not emailed me a corrected receipt"

"Did not have the part we needed and had to order it."

"Technician was timely and covid safe."

"efficient and professional service by the technician. Arrived on time. Kept his social distance from me."

"Courteous and informative technician"

"There were two gentleman they were both very nice. I felt very comfortable that everything was checked out since I have had other service people that never spent half the time that they did."

"The team accomplished the mission, gained some experience, and we're pleasant and professional while doing it. Well done team!"

"Very professional; always friendly. followed CDC guidelines."

"Ii appeciated how quickly my call for service was answered. A portable air conditioning unit was left so that I could stay in my house while waiting for a new Lennox heating/air system. We have done business with Coastal Air at home and at the office for over forty years. However, we have no experience with your plumbing service."

"On-time, professional and efficient"

"job well done,even in very hot weather,polite,friendly keep up the great job"

"Travis is a very knowledgeable technician and respectful of my concerns."

"Travis and crew were cordial, efficient and wore their masks. They put panels back on that were left off on last visit. Billing department is still a nightmare and will not stop sending erroneous bills."

"My A/C is still freezing up"

"Very quick response on a Friday evening! Fixed problem perfectly and did not rush. EXCELLENT SERVICE!!"

"They was very understanding and polite."

"William was very knowledgeable and professional technician, who diagnosed the problem correctly and, when the part arrived, fixed the AC ."

"Never fixed the issue that was caused by the installation."

"Vinnie always goes far beyond excellent service! He works on our split units until he finds the problem and he has such a vast knowledge of them that he can get us back up and cooling! I really dont want anyone else working on our system"

"Tech was very knowledgeable in the equipment I requested service on. Apparently this mfg is not common in the area."

"Kane was prompt, helpful and hopefully will finish my job when the parts come in....he made it all pretty simple"

"Failed to find water leak which damaged my ceiling. My contractor found it. No show for appointment yesterday and no call."

"Lee was very polite and willing to work hard to resolve the problem with our thermostat not working correctly. finding the problem and fixing it required several trips into our very hot cramped attic crawl space, 3 or four trips along with phone calls. he did not give up until he was successful. An excellent rpresentative of the company."

"Same day service as promised after I called the same day"

"Thomas was very professional and genuinely cared about his service."

"Techs came by on Wed , checked attic and found temp, difference and advised they thought Freon was load, removed electrical cover, maybe checked things, then advised the stem they connect gauges to was a small size like a car tire and there gauges would not fit, so now we went to unit being old but they cleaned the unit and it should work better. Cooling got worse,called back to have them check outside unit and they advised they could not get cap off of stem to check Freon and again the stem had small fitting on it, advised needed to replace outside unit. Gave 3 quotes of 11000.00 to 15000.00 to replace. Called person who installed it the next day, they sent over a tech who in less than 45 seconds have the stem cap off and gauges on. unit was low on Freon and charged systems. While waiting for him to get here called 2 other A/C services and both quoted same type system, outside unit and coil each was under 6000.00 installed. They also advised to offer training for your techs on how to remove stem caps ."

"Will was very knowledgeable and paid close attention to my questions."

"I've always been satisfied with the service y'all provide. The technition came and did his job and fixed our problem."

"Got a call to alert of tech ETA. Tech, Travis, was on time and extremely helpful. Noted a possible issue and quickly got it resolved. Changed my filters as well ??"

"The rep was unable to fix my system...i asked for her to come back because she tripped the breaker and wanted her to retry. The general manager was extremely rude and when she came back, she was very rude as well. I would like to discuss this with someone other than the GM."

"I am still waiting for someone to call me back and schedule for a tech to come back out and fix uv light cord"

"Great service from William. Knowledgeable and explained things clearly. You better hold on to him!!"

"Have not completed airflow test, checking for leaks and repairs to duct work"

"Paul was very friendly and thorough with his explanations for areas we needed to watch for (switch Apco air filter system to Stratus Aire). Took the time needed to give us a thorough maintenance."

"Representative was on time and prepared with face mask and shoe covers. Completed the job and was very courteous."

"Vinnie is most responsive and knowledgeable about our split units. I really do not want anyone else working on them!"

"Not only did Lee do his job but he explained everything he was gonna do and let me know if my equipment had any issues."

"William cleaned my a/c. Did a complete check of my a/c he was very informational about how the system works. by the end of the day, l was cool."

"RaShawn answered several questions I had before he started work. He completed the work quickly even though it was interrupted for a while because of a rain shower. Because of previous problems, arrival time was about 25 minutes outside the scheduled 2-4 PM time."

"Coastal Experts waived a charge for a pressure test on our Lennox system to determine a refrigerant leak. The cost was waived when they determined that the leak was caused by previous warranty replacement of the Filter Dryer in January 2018. This work required removal of a Pressure Switch and the leak was found at this switch. They determined that since the switch leak was involved they would accept responsibility for their work and waived any charges."

"Very prompt. professional , polite and proficient."

"Quality service"

"Lee came to preform yearly check of HVAC system. I asked him to check why system was not keeping the house cool. He determined there could be a refrigerant leak and said a pressure test would be needed. After talking with Manager Matt I agreed that test be performed. Rashan ( apologize not sure of his name spelling) came later and added refrigerant to the system for a temporary fix and this has worked very well, the system is keeping the house cooled at the prescribed setting. I was very pleased with both techs and their professional work ethic."