Coastal Service Experts Reviews

"Great job"

"Able to schedule easily and get quick results"

"Had a couple of unpleasant experiences"

"Austin was very professional and patient with me because I was misinformed about what account I had with the company. His assessment of the replacement of the UV bulb was accurate."

"Customer service was very professional"

"Techs are punctual, polite, efficient & knowledgeable"

"Your prices."

"Coastal provided quick and fast services when I needed it the most."

"Our service tech was the only person we called that came out the very next day (a Sunday). He took his time listening to everything i had to say and did a thorough job accessing our HVAC Problem. He was straight forward and honest about everything. Even though he was our of our price range he took the time to give us his objective opinion on the options we needed to consider given our budget. The customer service experience we had with him was stellar and I will always bring up Coastal to anyone looking for HVAC service in the future based off of that alone."

"Amber was very thorough and professional. She also advised on possible upcoming service that will be needed. I really appreciated the information."

"very professional service from Austin"

"They were very professional and friendle. Didn't stop until they completed the job."

"On time quick to diagnose problem accurate quotes."

"Courteous, friendly and helpful staff."

"Prompt and professional service. Knowledgeable technicians."

"Always have a fantastic experience on the phone and in person with the companys staff"

"the knowledge @ friendly person."

"Only one day since install. More time needed to access work and post-install customer service."

"On my initial service visit, I was not satisfied with the technician. Three people showed up and I felt as though I was being ambushed into buying a new unit. The technician did nothing but find problems with an installation performed by your company 17 years prior to this visit. My old unit was still cooling but not to optimal capacity. The salesman was knowledgeable and responsive. He was aware of my feeling. The new installation team was excellent. They arrived 20 minutes later than I was told, but it was raining. They went right to work and stayed until all was completed. Ryan even called and sent a message on Memorial Day to see how the unit was performing. They still need to clean the dryer vent. I will continue to use Coastal Air."

"Christine was very thorough°"

"As long as you have Kristeena/Rob combo I will recommend this company. They are a great caring compassionate team that listens to the customer."

"Coastal Air has ALWAYS taken care of my A/C & heating issues."

"Techs were courteous, professional, and knowledgeable"

"She was very professional and explained the problem. She took pictures to show the problem of the distribution box that was damaged and pulled away from the unit."

"professional, informative, helpful technicians."

"The tech did a great job."

"Technician was prompt, pleasant and provided an excellent review of the service."

"Tech was willing - and able - to go the extra mile."

"Aaron came on 5/13 to fix the problem that Coastal employee caused during visit on previous day . He was able to correct the problem and the AC is working again."

"Our Technician was very polite and eager to be sure everything she did was correct and working proberly."

"Tech was knowledgable."

"Yall refused to bill us for the filter!!!??"

"The young lady was very nice and listen to everything I had to say, and did her best, but that didn't fix the humming noice I have been putting up with for the last two years...."

"We have always ordered filters to be brought to service appt for two units different sizes. Only filters for one unit were brought because they only service one unit Price was almost twice as much as we paid last time"

"On time clean courtesy efficiency"

"Austin didn't have the answers but was smart enough to seek help. After ordering a part for a 13 month old unit and 2 days later and with Brandon's expertise, my unit was fixed and I had hot water at last!"

"Kristina was excellent"

"I kept having the same issue with my unit. It took numerous calls and techs to get it fixed. Also communication needs to be better between the company and the customer. Didn't receive a call a promised, had to reach out to the company for follow up appointment."

"Scam artists that think you dont have the slightest idea of whats happening or how would they determine whats wrong without knocking all steps to come to a conclusion. First off did not at least tried to pressurize refrigerant to the system to if it would take some in order to see if it was really low and just placed gages to lines and said yeah its low by a lot (first mistake). Secondly overpricing the amount of refrigerant (R-410A) to $170 per pound to recharge when the 25lbs container is currently in the market on a range from $75 to $175, your unit might just need about 12-14 pounds if maybe."

"They answered questions that I ask in a very nice way they showed me how to set my temperature they were very profesional"

"Well done!"

"Kay and Jae were polite, timely and professional."

"service was prompt and technician friendly"

"I received excellent service and was informed of a problem with my vents. The techs explained the problems and the remedies clearly and gave me a estimate of the cost. They were able to do the repairs in a week and returned four days later to complete the job. I was very pleased with everything ??"

"Very thorough and professional."

"Excellent communication and seemed very skilled."

"She was very good and no what she was doing"

"Tech was friendly and professional. He made a temporary repair and submitted the order for the part."

"Professional, courteous and friendly."

"NA"

"Tyler and Austin made the difference"

"Amber was courteous and efficient."

"The technician was on time and very professional."

"All great service."

"Texted messages and showed up on time"

"Tech was on time & very thorough explaining what he did."

"Very punctual and professional"

"Rob and Austin were very thorough. Very professional and friendly. Explained everything in detail."

"Have not heard back on air conditioning motor that was order."

"Technician arrived right on time, was very professional, friendly, worked quickly and efficiently, and had a good suggestion for me."

"Currently without use of system 2 days"

"3rd day waiting for 3 of my 4 systems to be serviced. VERY UNHAPPY"

"Tech left trim ring off the top of unit. No big deal."

"Your service was ?? great every one was very nice"

"The two Tech y'all send out were very good."

"Brent was a very pleasant, polite tech. He was knowledgiable and thorough with the service. I have been a member of the maintenance program for years and always satisfied with your work."

"Service Tech took the time to evaluate everything and to explain and answer my questions about what was done. The Sales Rep did a great job letting me know my options for repair/replacement of my systems"

"They were very pleasent and through in the work that was peefirmed"

"They both did a very detailed and complete job."

"I have had to call customer service 2 times since my service on 3-11-22 to have someone come back to my home and finish up things that were left undone."

"Very nice company to work with"

"Both Coastal Reps were on time, efficient and very pleasant."

"The technician was on point identifying the issue. Yet, I am becoming increasingly dissatisfied with the functioning of some equipment parts. I am very dissatisfied that when the second unit was installed the tech didn't know that all parts were not installed. I thought that I had a new unit and it was working until I realized that it was not working and I became ill. It is appalling to realize that I paid cash for both units and something is always happening to the thermostats and system not communicating to each other. I am not used to air/heating issues like this. And I have owned 3 homes. Repairs are extremely expensive."

"All reps and techies were courteous, efficient, and and personable"

"Very efficient service"

"The technician gave good verbal explanation of findings along with written feedback."

"The technicians were very thorough and answered all questions that I had."

"Professional and personal service"

"Acquiring the part and installing it happened within a week."

"the technician was efficient, helpful and courteous"

"Very professional service. The technicians took their time and answered our questions to our satisfaction. They are a great pair and worked well together"

"Technician arrived promptly and the issue is resolved."

"Tech arrived on time, was very courteous ad did a good job."

"Routine service of equipment. Nothing was done except inspection."

"Professional techs. Provided service in a timely manner."

"Service person was very professional and knowledgeable concerning my issue."

"Very knowledgeable."

"The professionalism and courteous of the technician."

"That they came out on Sunday night!"

"Outstanding customer service"

"Great"

"The technician was knowledgeable and friendly."

"Krysteena and Rob were awesome! Punctual, friendly, knowledgeable, and a pleasure to work with."

"Very good service!"

"Tech very thorough and friendly."

"Today Tyler and Krysteena performed HVAC maintenance at our house. They were both very professional and did an awesome job. The results of the maintenance and options were clearly and thoroughly explained to me. This was the best service call ever!!"

"Quality of service."

"Problem was solved, technicians were pleasant, courteous and efficient"

"I asked for Cristina. She is knowledgeable, always professional & completes the job in a timely manner. Tyler was also competent & professional. He called attention to what could develop into a problem & offered a solution."

"Both individuals were very informative to status of my system and what things They suggest I do."

"Excellent customer service. Prompt and accommodating appointment times. Quality expertise."

"Great!"

"Travis was excellent."

"Austin arrived on time and did a great job, installing a new thermostat at our request."

"Technician seemed thorough, professional and helpful."

"austin finally fixed my problem with my heater"

"He was extremely courteous and friendly. Answered my questions easily"

"improper diagnosis of problem twice."

"Mechanic was professional, courteous, knew what he was doing"

"Tech was nice and through"

"The technician was very polite but she was not here long. We question if all our unit was checked properly. Also, because all of the problems we have had with this new unit, the manager gave us 1 free year of maintenance but failed to he note that in their computer. We paid for 2021 and 2022 should have been free. We called when we found this out but he has not returned the call."

"Service tech Kay was curtious and efficient.. I have not received a report of findings for this most recent included maintenance check up."

"The system has had problems and has had several service calls since being installed."

"Repaired furnace in a very timely manner"

"My adult son was home during service. I was not. He stated that he did not receive any paperwork regarding the service call from the technician. Should he have been given any such paperwork?"

"Overall the service was very good, but you could improve your scheduling techniques."

"A complete check of the unit was done, and what questions I had was answered in a pleasant manner."

"All the installers were very respectful and friendly."

"Arrived early, which I knew would happen due to prior call. She was courteous and professional. No issues at all."

"Technicians arrived on time and fixed the problem quickly. Very polite and professional."

"Because they did service job good"

"your techs are always friendly and inform you of their findings and answer all questions and concerns."

"The overall service"

"10 means you're at the top of your game with no need to go any further."

"Office called to let me know tech was on the wayCheyenne was very pleasant when she arrived explained what she was as going to do went over the results!"

"Brent is the Best!"

"Tech was on time, efficient and respectful."

"Service provider was timely and efficient"

"no complaints with service"

"Technician (Christy), explained the condition of my air unit well and suggested tips on how to keep it running efficiently."

"Very responsive and answered all questions"

"Travis was on time, efficient, and listened when I explained a concern."

"I have made multiple phone calls asking to speak with management. No one has returned my calls. I have several issues I need resolved and no one will address them!!"

"Tech was very thorough and explained everything"

"The techs tried very hard to solve my issue."

"your technicians are always prompt & very helpful & friendly & its a very stress free transaction"

"She was competent and cordial"

"Help arrived the day I called."

"A+"

"technicians were timely and courteous"

"Polite, respectful and she knew what she was doing and informed me on exactly what she did and what needed to be done"

"Did ask if they need to take off their shoes off put a cover over their shoes"

"Seeemed to be very knowledgeable"

"Never showed"

"Great service"

"Arrival and service rendered"

"She was very thorough in the service she provided."

"The tech was Alston. He took his time and did a very thorough job. At the end of the day I had air. He listened to the complaints that I had in the past and offered good advise. I will always request him."

"Very good service & knowledge about my a/c."

"friendly"

"Technicians were knowledgeable and courteous. They explained what they were doing well and carried out their tasks with apparent efficiency."

"Service Expert was on time. She did her job and left the area clean."

"Good and dependable."

"Lights should have been installed the first time along with new rubber coverings outside Technicians were very good , polite"

"when I called to set up apt to get my system serviced and check to see that everything was still active with my membership/service plan...everything was good til the end of the month but they needed my new card to put on file for next month. when tech came out and said i was low on coolant and it was cost almost $2000 to find the leak.....and my plan expired 3 weeks ago."

"Good efficient friendly service."

"It was an incorrect diagnosis initially, wrong motor ordered. So it took an extra trip. 4 trips instead of 2 trips. but ulitmately made good with extra hard work and finished the job."

"Technician was professional, courteouss and clean"

"Tech was very nice and knowledgeable."

"On time did a good job."

"The tech was efficient and knowledgeable."

"Tech was wry professional and thorough."

"Paul, the man in charge who makes sure everything is done right, left before the service was complete. He did not email me the quotes I asked for. I need further service, I have no idea how much it will cost."

"Krysteena and Robert were very informativo while providing service"

"travis was professional yet friendly and he was very efficient as well"

"Has been a week since service which required a fix to the installation of one system Repeated calls where I was assured someone would call back and no response"

"They were supposed to replace the air filter on the last visit 2020, they never return and per this service visit, it was a waste of time, mine and the assigned tech. I had to call the center to complain of the outside system not being serviced at all."

"Efficient"

"They told me the air filter currently in the handler was the wrong size. Based on their advice, I went online and ordered a filter that was 20 x 20 x 5. The filter arrived and does not fit i- it's too big for the space. I've wasted $ and now have the hassle of trying to return the filters. Other than that they were nice"

"She was fantastic. Quick, professional, knowledgeable and polite; we were very pleased."

"Krysteena was polite and professional, in spite of the unpleasant high temperatures."

"Good service"

"Excellent service. Quick and efficient!"

"The rating itself should suffice."

"No follow-up on quote for new HVAC"

"Air conditioner not fixed yet"

"A 240V 30 A circuit from the auxiliary heat on the old air handler was left live and exposed in the attic. Fortunately I saw and tested the wires and was able to locate and turn off the corresponding breaker before anything happened."

"The technician was very friendly and very efficient. Adequately explained the challenge so that I understood what was going on."

"After I call them about my problem Friday night they came the very next morning (Saturday) and fixed the problem . This was the hottest time this summer!!"

"Service technician arrived early and completed his inspection in a timely fashion and reported the results."

"Auggie and his associate were very professional, never seemed to be in a hurry. They gave our AC unit a thorough going over and I believe have diagnosed the problem."

"Speed and efficiency of response and installation"

"Augie was extremely competent and professional."

"Because of the rapid response to my initial call for service."

"The technician was very friendly and explained everything as he was doing it."

"The technician cruise on time very knowledgeable and corrected the problem no issues"

"Tech determined the problem quickly and applied the proper fix."

"Thank you for coming so quickly and on a Saturday at that...The technician was so nice and explained to me what went wrong."

"Company and staff are great at customer service and extremely knowledgeable"

"Service technicians knew exactly what they were doing ruled out mechanical failure pinpointed thermostat problem"

"Brent was unable to determine entire problem and recommended I speak to manager. Manager has not given me the courtesy to speak with me or return my calls."

"Not only did she service our AC unit in a timely manner she fixed the problem we were having due to a wasp nest in the outside unit."

"Customer service was amazing. The technician was kind and knowledgeable."

"Found the problem, answered all questions/concerns, proposed next steps and made a referral for assistance with rental property in Atlanta"

"Great customer service and equipment knowledge"

"Technicians were knowledgeable, professional, and prompt."

"Technician had come to my house before. He was very speedy and knew where everything was."

"Vinnie is very knowledgeable about my system and always goes above and beyond to make sure our system remains in comfortable working order"

"effective service, pleasant and helpful techs"

"Very thorough and informative."

"The service provided by Coastal was top notch."

"Customer Service is good."

"On time, checked everything and was personable"

"Very professional and helpful in work that was done"

"Company is supposed to call me when they will be coming on the day assigned....did NOT call ?Looked at air filter but did not clean it?"

"They were great however we have a leak"

"Tech was friendly and courteous and answered any questions I had."

"Travis explained everything he did in detail."

"Very good service.."

"2 hr response after 10 pm"

"He explained what he had to do at all times."

"Showed up a little past the time scheduled but someone called stating the was an emergency. I asked the tech and he was not aware of an emergency"

"Prior to the visit I had air conditioning. After he finished I had NONE"

"Punctual to appointment, courteous and professional."

"The technician was very polite, courteous and knowledgeable."

"The tech was on time, knowledgeable and friendly. Service was timely and efficient."

"Prompt, efficient and professional"

"Great and quick service."

"The young man was very knowledgeable and courteous."

"The technician was thorough."

"We love Kristeena, she is awesome!"

"The service that give me"

"Knowledgeable about my system....courteous and respectable"

"Detailed cleaning of outside unit"

"Air and cooling"

"Very efficient and explained everything well"

"Technician was on time, courteous & thorough."

"Everything went smoothly. The new AC works beautifully."

"The gentleman bead nice, professional and very honest."

"Arrived early. He was efficient and did an excellent job."

"The technician was very courteous she was wearing her mask at all time"

"He was very thorough"

"punctual and efficient"

"Staying as your customer for the many years that I have is the best answer"

"The serviceman worked hard to get our air unite fixed."

"I was lied to by the consultant Paul. He tried to deceive me into paying $1200-1500 for a nonexistent leak. Also a cap was removed from my unit which keeps the existing refrigerant in the system. I was told refrigerant is illegal to use because it kills the ozone layer. This in itself is laughable. I asked for a manager to return my call, they never did. This company is terrible."

"arrived on time, worked quickly and efficiently, explained what he was doing, and made suggestions for our consideration."

"Very professional"

"Mr. Turnbull was honest about his sales experience with mini splits and took photos of the area to make sure that was giving me a fair quote."

"He was On scheduled time. And went over results of check-up before leaving."

"The unit is no longer working after 2 days."

"Techs came when expected, did the work, and were finished before I needed to leave the house. One minor issue: one person came back into the house with the inspection sheet, but both left before changing "cool" back to "heat," locking the outside door, or letting me know they were leaving. Not a bid deal, but as an elderly person, I was surprised to be left without notice in an unlocked house."

"He was thorough"

"Very courteous."

"Poor diagnostic ability on the first three calls to the residence. The system was incorrectly installed two years ago. Took a home inspector to notice that the fan didn't spin when heat was on. Very fundamental and was never fixed after multiple visits and over 1000$ paid. Finally was properly diagnosed as incorrectly installed without a pressure switch. Shouldn't this have been found early on?!?"

"Very pleasant and knowledgeable techn ician. Unfortunately could not resolve my problem, but did his part. Very good at explaining. I was very impressed"

"Lavon is professional and efficient. Very pleasant to work with."

"Good service"

"We need someone to look at our door where the inside unit is. The door is hard to close and I am afraid that the door is putting too much pressure on copper tubing. I think it is urgent that someone looks into this problem."

"The service provided met my expectations."

"Technician was still in training on Lennox products and was somewhat unsure of her maintenance. She did do a great job for what she knew. She did fing a filthy filter and element. It was not changed six months ago by that technician. She had to go bact to the company to get filter elements and then she cleaned the housing and put in the filter element and put the filter back in the unit.This needs to done every six months to keep the unit operating at full efficiency"

"They tried but after 4 days and 4 trips out, my ststem is still not fixed. The issue is not one that Lavon was familiar with. Tony thinks he knows what the problem is and has ordered a part."

"Made my service a priority and very diligent to the end."

"She was thorough."