pamela W. tybee is, georgia May 25, 2023 "Darlin was very thorough and efficient in his time here. He went above and beyond, tending to little things like rinsing off the outside units (I live on Tybee) and putting my ladder back into storage."
patricia C. pooler, georgia May 24, 2023 "He was courteous, respectful and professional and willing to follow through with request of filter being changed."
julius N. pooler, georgia May 24, 2023 "Everything was great, unreal went smoothly. The only issue was some damage made for them to get their equipment in."
carol J. savannah, georgia May 17, 2023 "On time, checked unit thoroughly , Friendly, explained findings"
irene F. savannah, georgia May 17, 2023 "Tech called ahead, was on time, acted helpfully and professionally, above and beyond what he was there to do. Great guy!"
leroque J. savannah, georgia April 18, 2023 "The dudes that came to my house were super polite and gave me excellent advice on how to keep my system maintained"
marie V. savannah, georgia April 02, 2023 "The job was completed in a thorough and professional manner"
curtis R. savannah, georgia March 31, 2023 "Timely response. No problem contacting when service is needed. Always a person answering calls."
john M. tybee, georgia March 30, 2023 "At this house we need somebody that will stay until midnight to fix the AC -"
henrietta R. savannah, georgia March 30, 2023 "He was very knowledgable and super friendly, he did an amazing job."
joseph B. savannah, georgia March 29, 2023 "you or sufficient and on time to do the job and completed it"
tom A. savannah, georgia March 23, 2023 "They spent a long time and were very thorough. Very nice gentleman as well."
paulette C. savannah, georgia March 22, 2023 "If the opportunity happens, I would recommend them as both men were professional and informed however, I am a widow that is basically confined to my home with little outside contact."
ann F. savannah, georgia March 17, 2023 "We have been doing business with Coastal Air for decades and have always gotten great service."
james C. savannah, georgia March 17, 2023 "Very good responsive service. Staff is excellent. Only downside is the prices for new equipment is a little high."
kathleen B. savannah, georgia March 10, 2023 "Provided feedback and explained what he was doing. Extremely polite."
deborah C. bloomingdale, georgia March 08, 2023 "Considering all the obstacles that took place getting the unit in place,. All crew members did a fine job."
mark E. hinesville , georgia March 01, 2023 "Always impressed by the professional and knowledgeable technicians."
brett J. savannah, georgia February 24, 2023 "Very unsatisfied with recent service visit. Problem was not diagnosed correctly, issues was not resolved, and drywall was damaged."
michael H. savannah, georgia February 19, 2023 "Hayden and Chris gave all the equipment a thorough going over and then took the time to explain the results. A piece of equipment was faulty, and although unable to replace same, made sure everything was safe prior to leaving."
donald C. guyton, georgia February 16, 2023 "Because when the furnace was installed the installers messed up our roof and it has leaked ever sense. And coastal has not taken responsibility for that. Also the thermostat is like just hanging on the wall. From what we have been told the furnace is oversized for our house. This has nothing to do the technicians that have come out many times to fix problems. They have been great to work with."
sauleta W. pembroke, georgia February 14, 2023 "I had emergency on 4 July, 2022 with my air-conditioning. Called your company a few times. Nobody responded at all, even after the holiday. Second, the technician came for maintenance. She was in the house maybe 7 min. I asked her to flush the tubing inside the unit, which was stopped up the last July. She didn't. She didn't cleaned outside unit either saying that there will be freezing at night. Then the appointment needed to be re-scheduled."
kaye K. savannah, georgia February 13, 2023 "i ALREADY TOLD eLETHIA hOWARD TO CALL YOU last week. I told her y'all were trustworthy and been around a long time"
joseph R. savannah , georgia February 09, 2023 "Weve been your customers since the late 1960s, because your service and products have been, simply, the best!"
charles E. savannah, georgia February 03, 2023 "Technician was knowledgeable and very courteous. His work seem very thorough"
bryan L. richmond hill, georgia January 31, 2023 "On time. Stayed until the work was done. Very professional."
darnell P. savannah, georgia January 30, 2023 "Zack was on time and professional and let me know everything that was going on"
angela B. savannah, georgia January 28, 2023 "Because of the excellent job, your technician did, and how kind she was."
raymond C. richmond hill, georgia January 27, 2023 "The technicians are very customer oriented and skilled."
henry M. bloomingdale, georgia January 27, 2023 "Slack in record keeping relating to customer ststus."
tom G. tybee is, georgia January 26, 2023 "For the third time the technician has recommended something and or found a defect and there is no follow-up. Example - rewrap ductwork in attic, provide filters of correct size, replace water sensor in pan in attic."
bryan L. richmond hill, georgia January 24, 2023 "Service scheduled for the next day as our thermostat was acting up. Did not have to wait even a few days."
thomas L. savannah, georgia January 19, 2023 "Been using Coastal several years and I have always been satisfied."
george R. hinesville, georgia January 19, 2023 "Coastal service experts provide prompt and courteous professional care."
scott P. savannah, georgia January 15, 2023 "Good people well mannered and go beyond to make sure the customer is satisfied"
horace L. savannah, georgia January 13, 2023 "On jan 11 a team of experts arrived including jimmy the service manager. They were thorough and jimmy assured me that my issues will be corrected no matter what it takes."
mark E. hinesville, georgia January 12, 2023 "The service tech( KAY) was very impressive, knowledgeable and professional..I felt very informed, confident and satisfied after the maintenance service in my A/C unit."
ryne B. pooler, georgia January 05, 2023 "Phone call led straight to a helpful person who scheduled the technicians to come out and inspect within the next day they had everything in hand and ready to complete the job!"
mark E. hinesville , georgia January 05, 2023 "The expertise and professionalism of the service person who performed the inspection and services ( KAY)"
michael H. savannah, georgia December 26, 2022 "We have scheduling problems to work around, but Coastal is very accommodating and is most often able to satisfy that need and still provide quality service."
horace L. savannah, georgia December 23, 2022 "Tech did all he could do with the resources he had to work with."
horace L. savannah, georgia December 20, 2022 "My faith in your service has been renewed. Your response to my issues has been great. Thank you."
craig & doris H. savannah, georgia December 18, 2022 "We had a new unit installed 07/19/22 and have had technicians out 3 times to fix problems. The unit is only 6 months old. It still is not fixed. Someone was suppose to have called us by end of day on Friday with the status of a part. Do you have it? Does it need to be ordered? When is someone coming back to repair the problem? No follow up. We called at 1655. The person answering the call said that she could see that the part was ordered but had no idea when it was coming and the parts department was gone for the day. She had said that she would send an email about it and we would be copied on it. No email."
mrs wilson W. savannah, georgia December 14, 2022 "Technicians are always professional, courteous and knowledgeable."
kenny D. garden city, georgia December 10, 2022 "The technician didnt seem knowledgeable in what they were doing."
diane C. savannah, georgia December 07, 2022 "I was "oversold" and talked into a payment plan that raised my costs astronomically. I accept that, but the special filters never arrived, the thermostat does not register inside temp correctly and the vents are noisy. On top of that the entire process took longer than promised."
jerry b. hinesville, georgia December 05, 2022 "Because they are trying to cheat people. They want to charge $300 for a part that cost less than $20"
kenny D. garden city, georgia December 05, 2022 "The tech that came to my home didnt seem to be very knowledgeable in what they were doing."
horace L. savannah, georgia December 02, 2022 "Thank God for Blake . He was the only person that was totally honest with me."
susan H. savannah, georgia December 02, 2022 "Very friendly and thorough technician. I was unhappy that I long ago mailed in my "enrollment" but never could get confirmation of if it was received after several tries. Didn't know until I was contacted about service. It was difficult a bit to set the appointment due to the very heavy foreign accent of the gentleman on that call. He was very hard to understand and I had to keep asking him to repeat."
pamela W. tybee is, georgia December 01, 2022 "Everyone i worked with was professional, knew their stuff and a delight to work with. I cant say enough about the competency and friendliness of everyone involved. In addition, work was completed in a timely fashion and clean as a whistle install! Thank you for a job well done!"
horace L. savannah, georgia November 30, 2022 "Feel deceived regarding the purchase of the advantage plan and the equipment. House is cold in some areas and was assured the new equipment and plan would solve issues. It did not"
andrew H. savannah, georgia November 26, 2022 "The 4 young men that installed our new system were awesome. Very profressional, informed us of what they were doing along the way, and worked very hard and fast."
dale W. savannah, georgia November 18, 2022 "Tyler, Aaron, and Blake were very helpful and pleasant to deal with."
robert P. savannah, georgia November 18, 2022 "Always on-time, courteous technicians, maintenance service has always been good"
william S. savannah, georgia November 17, 2022 "Friendly office staff, call informing me of when tech is on their way plus name of tech. Tech very friendly and helpful."
ben M. savannah, georgia November 14, 2022 "always had quick courteous service and I like the maintenance plan"
reynard K. richmond hill, georgia November 13, 2022 "Been doing business with Coastal for years , l like the personal attention and advice they give you ."
carol M. savannah, georgia November 02, 2022 "The technician was very good at what she knows about our ac system."
kurt N. savannah, georgia November 02, 2022 "Robert Turnbull and Zachery (I did not get his last name) were prompt, polite, explained the steps they were taking to examine my heat and AC units. Offered some tips to improve the efficiency of the units: change filters frequently, wash AC coils frequently, etc. Very helpful fellows. Thank you."
lynn D. guyton, georgia October 27, 2022 "Odd answers from one tech to the next every 6 mounths. Amazing that my ac goes bad 2 weeks after warrenty expires and one day after a full maintence inspection. Informed me that the air filter that has been used for over 8 years, is the incorrect filter."
gary S. bloomingdale, georgia October 27, 2022 "Excellent service all around. Easy to schedule, showed up early! They were quick nd efficient."
kurt N. savannah, georgia October 27, 2022 "Techs Robert and Zachery were very thorough, professional and friendly. Offered some useful tips to maintain my unit."
patricia M. savannah, georgia October 26, 2022 "Technicians are always professional and informative. I understood what was being done and why. And they work efficiently and effectively."
jeffery R. savannah, georgia October 23, 2022 "Your last visit you did an excellent check on our system"
joseph C. savannah, georgia October 22, 2022 "I appreciate the reminder call twice a year to schedule my appointment. That makes it easy on me. Every service person you have sent has been very nice and does their work quickly and very well."
jonathan L. savannah, georgia October 14, 2022 "Excellent customer service and professional technical service execution."
amanda M. savannah, georgia October 12, 2022 "I received a return call was given a price for what I asked for, but your company never sent the price and details to me in an email as I requested. Nor was there a follow up call, until now with this survey."
ann D. savannah, georgia October 10, 2022 "They are a great company with very knowledgeable service techs. They treat you like family."
robert C. savannah, georgia October 09, 2022 "Dishonest and charged me 85.00 when the lady said it would be free if i signed up for one of your maint programs"
ann D. savannah, georgia October 06, 2022 "They treat you like family and are experts in their field."
elva K. savannah, georgia October 03, 2022 "I am unhappy about my paperwork not being completely filled out, and not signed or dated by the senior tech. The Home Health Report section was not filled out. In the many years that we have used your company we have never had the tech to not fill it out and sign and date it. I called the office and stated that I wanted to have the tech call me back because I had concerns about the incomplete form and she said that she would have him call me back which never happened."
ulysses B. savannah, georgia September 30, 2022 "Friendly, courteous customer service. Customer Service Rep. Kelly and Service Technician, Brent are exemplary service providers."
perry S. savannah, georgia September 21, 2022 "Very high price for install of a condensate level safety switch. Switch was only a $30.00 item and estimate was $357.00 It took me all of 10 minutes to change it out and restart the system. Also, this switch was an original part never replaced and no other previous tech checks had indicated that it was not functioning. Kay determined the problem as part of the routine checks which was a good thing. Don't know if this switch had been checked by previous tech checks. Also, the machine never gave me any problem or warning code for this small but important switch which is to prevent condensate water from over flowing."
carol G. savannah, georgia September 20, 2022 "The service is usually fast, efficient and consistent."
karl B. savannah, georgia September 15, 2022 "The technician is very thoural and explain everything, one of the best . Keep this guy. Thanks."
kim O. port wentworth, georgia September 13, 2022 "Dealing with your 3rd party was unsuccessful. The communication between the technicians and the tenant was terrible."
patrick B. savannah, georgia September 08, 2022 "I had got a new air handler but the installer did not originally replace the condensation pump when installing the new air handler. The condensation broke and leaked water in my garage and through the vent into my living room. I was also without air conditioning for 2 days after I discovered the leak. I called the call center 3 times before someone would come out. I also had to pay extra for the new condensation pump."
henry M. bloomingdale, georgia September 08, 2022 "Customers aren't provided service for which they pay. Techs are never familiar with Customers plans."
kenneth S. savannah, georgia September 04, 2022 "Very helpful. Service tech not only changed out the filter that we needed, and left me extras for next time. The leaking from the drainage hub in the garage was really a problem for a plumber, but he worked on it, and managed to get it draining."
rufus Z. savannah, georgia September 03, 2022 "The company is great and got good people working for them"
henry M. bloomingdale, georgia September 03, 2022 "Only if they are allotted a monthly payment plan. Do not purchase packets ahead of service."
robert H. savannah, georgia September 02, 2022 "Your technicians were very reliable. respectful, and responsible. I would be happy to recommend your services..."
patt M. savannah, georgia August 31, 2022 "Very professional with excellent service. Friendly and informative."
donald C. guyton, georgia August 27, 2022 "We had a lot of problems after the syatem was installed. Cant say it is all 100%. But the customer service is a lot better."
susan B. savannah, georgia August 26, 2022 "I was given lots of options, all explained. The installation team was efficient snd courteous. Very good."
katherine S. savannah, georgia August 21, 2022 "I've been very happy with their services for over 10 years."
sylvia O. savannah, georgia August 17, 2022 "I have been waiting for your experts to finish the job. It's been over two months and still the job isn't finished. When are you coming to finish the job?"
roger S. savannah, georgia August 16, 2022 "Our technician Christina was right on time and extremely thorough and efficient. She sat with us and explained the issues that we may have and told us about next steps."
dixie M. savannah, georgia August 12, 2022 "My first AC lasted12 years with No problems. After purchasing your hi end, expensive Lennox, I started having problems after 3 years. Expensive labor, waiting a month for parts in August, & freon that I'm told will last several months, drained out in 24 hours."
steve M. savannah, georgia August 10, 2022 "Every time we have our maintenance appointments we have a different service tech. We ALWAYS have to check behind your techs due to their sub par abilities. 12 months ago the tech installed a new filter backwards & upside down. 6 months ago the tech was accompanied by a sales person who insisted we have no dehumidifier component on our system in spite of the system constantly showing it is dehumidifying as the humidity value drops. In addition, we were partially sold on this system as your sales representative assured us we were purchasing a system with a dehumidifier. Our most recent maintenance appt 8/8/22 was also disappointing. The tech was polite & professional but upon checking behind her we discovered an extremely filthy filter leading us to believe the filter was not even checked. We have pictures & the dirty filter if youd like to have it. In addition, she said due to the corrosion on our coils she could only clean them with water, whatever that means! I hate to complain but its getting ridiculous!! We are losing all confidence in your companys knowledge & ability to properly service & care for our HVAC. We keep you are our service provider only because we purchased our system from you & as part of the extended warranty we must keep you as our service provider to maintain our extended warranty."
carolyn I. thunderbolt, georgia August 10, 2022 "The service has always been imediate and thoughtful."
linda F. savannah, georgia August 09, 2022 "I called about an issue I thought I might have and received service the same day! This is really unusual. When the technicians arrived they were really polite and explained everything they wanted to do, requested permission based on the cost before they proceeded with the service. The cost was very reasonable too."
brenda E. pooler, georgia August 08, 2022 "There is a leak where the Freon is leaking, but the tech doesnt know where the leak is coming from. I was charged $82 for that information. Its going to cost hundreds of dollars for locate exact location of the leak. Waste of my money."
melanie C. savannah, georgia August 04, 2022 "Came on Sunday. Extremely personable and explained everything"
jeff S. savannah , georgia August 04, 2022 "Olivia and Christinas excellent Service. Christina is certainly a great asset for Coastal"
bennie W. savannah, georgia August 03, 2022 "I normally do not make recommendations but your excellent response to our head problem and follow up tuneup caused me to change"
mickey H. savannah, georgia August 02, 2022 "New Lennox ( 2 systems) install 2-3 weeks ago and on the First call back we have had leaks with damage to the ceiling from a leaky pan in the attic. 2nd call back to fix the same pan with water accumulating and triggering a system shut down. 3rd call back will install a New Deck under the pan to level and correct."
grant R. savannah, georgia August 01, 2022 "They showed up on time, and did everything they said they would do."
ms taylor T. savannah, georgia July 31, 2022 "Got good service for the problem that I still had with my unit am very happy with the service excellent work keep up the good work."
bennie W. savannah, georgia July 25, 2022 "Making an appointment was straight forward and prompt. The technician met the appointment on time and called ahead. Tech was professional, cordial and informative, at every point while in our home. Tech explained the diagnosis and followed up."
james smith S. savannah, georgia July 23, 2022 "kristene very good tech. the quality of her work is excellent."
karen R. hinesville, georgia July 20, 2022 "The guys came out within time frame and checked things out. Later that day, the AC still didnt seem to be cooling the house. I called back and one of the men came back, found the issue and fixed it. Very happy it was ok the same day."
doug P. savannah, georgia July 16, 2022 "Chris did a great job in investigating the drainage problem with our unit which was that the unit was not level."
mark E. hinesville, georgia July 15, 2022 "I like their professionalism, efficiency, and dedication to maintaining the AC unit and or fixing the problem.They clearly explain the problem and the cost estimate of potential repair."
bill C. savannah, georgia July 11, 2022 "The technician was very friendly went right to the work and diagnose the problem in a quick and efficient manner"
ralph S. savannah, georgia July 10, 2022 "The technician left without repairing my system. He said that he needed to talk to his boss and that someone would be in touch with me. that was Friday about 12:30 PM and I havent heard from Coastal since. I tried repeatedly to contact the Savannah office and when I reached someone on Saturday, a supervisor was unavailable and no one returned my call. The only way that I can keep my system working is to vacuum the water from the unit every few hours. Luckily I have a shop vac and am able to use it. Coastal H&A didnt seem to care what happened to me. I am very disappointed in the service that I got."
george Z. guyton, georgia July 09, 2022 "New techician was a game changer! She knew her job! Was very efficient and impressive."
paul Z. sherwood park , alberta July 08, 2022 "Technicians did a great job with the install of our new tankless hot water system. They were very professional and obviously knowledgeable"
angela S. savannah, georgia July 06, 2022 "The tech was knowledgeable, courteous qnd friendly. She made sure the our unit was in perfect working order. These are the kind of employees that make your company look good"
patricia A. savannah, georgia July 04, 2022 "They explained the service they would provide. They asked questions about any problems we had and they gave me a verbal and written report after completing the job."
ms blake B. savannah, georgia June 27, 2022 "K was our technician . She did an awesome job explaining her recommendation for our AC system. We will request her when we need service again ."
patricia C. pooler, georgia June 24, 2022 "Austin was very professional and patient with me because I was misinformed about what account I had with the company. His assessment of the replacement of the UV bulb was accurate."
marie M. savannah, georgia June 20, 2022 "Coastal provided quick and fast services when I needed it the most."
nathan W. savannah, georgia June 20, 2022 "Our service tech was the only person we called that came out the very next day (a Sunday). He took his time listening to everything i had to say and did a thorough job accessing our HVAC Problem. He was straight forward and honest about everything. Even though he was our of our price range he took the time to give us his objective opinion on the options we needed to consider given our budget. The customer service experience we had with him was stellar and I will always bring up Coastal to anyone looking for HVAC service in the future based off of that alone."
mrs wilson W. savannah, georgia June 19, 2022 "Amber was very thorough and professional. She also advised on possible upcoming service that will be needed. I really appreciated the information."
sylvia O. savannah, georgia June 16, 2022 "They were very professional and friendle. Didn't stop until they completed the job."
myron K. savannah, georgia June 06, 2022 "Prompt and professional service. Knowledgeable technicians."
ginger R. bloomingdale, georgia June 05, 2022 "Always have a fantastic experience on the phone and in person with the companys staff"
daphne A. midway, georgia June 01, 2022 "Only one day since install. More time needed to access work and post-install customer service."
elizabeth S. savannah, georgia May 31, 2022 "On my initial service visit, I was not satisfied with the technician. Three people showed up and I felt as though I was being ambushed into buying a new unit. The technician did nothing but find problems with an installation performed by your company 17 years prior to this visit. My old unit was still cooling but not to optimal capacity. The salesman was knowledgeable and responsive. He was aware of my feeling. The new installation team was excellent. They arrived 20 minutes later than I was told, but it was raining. They went right to work and stayed until all was completed. Ryan even called and sent a message on Memorial Day to see how the unit was performing. They still need to clean the dryer vent. I will continue to use Coastal Air."
randy R. pooler, georgia May 28, 2022 "As long as you have Kristeena/Rob combo I will recommend this company. They are a great caring compassionate team that listens to the customer."
sally R. savannah, georgia May 23, 2022 "Coastal Air has ALWAYS taken care of my A/C & heating issues."
brenda M. savannah, georgia May 22, 2022 "She was very professional and explained the problem. She took pictures to show the problem of the distribution box that was damaged and pulled away from the unit."
doug P. savannah, georgia May 14, 2022 "Technician was prompt, pleasant and provided an excellent review of the service."
marina G. savannah, georgia May 14, 2022 "Aaron came on 5/13 to fix the problem that Coastal employee caused during visit on previous day . He was able to correct the problem and the AC is working again."
danny T. guyton, georgia May 12, 2022 "Our Technician was very polite and eager to be sure everything she did was correct and working proberly."
suzanne D. savannah, georgia May 05, 2022 "The young lady was very nice and listen to everything I had to say, and did her best, but that didn't fix the humming noice I have been putting up with for the last two years...."
marlyin Z. savannah, georgia May 04, 2022 "We have always ordered filters to be brought to service appt for two units different sizes. Only filters for one unit were brought because they only service one unit Price was almost twice as much as we paid last time"
nancy H. savannah, georgia April 27, 2022 "Austin didn't have the answers but was smart enough to seek help. After ordering a part for a 13 month old unit and 2 days later and with Brandon's expertise, my unit was fixed and I had hot water at last!"
jacob L. hinesville, georgia April 26, 2022 "I kept having the same issue with my unit. It took numerous calls and techs to get it fixed. Also communication needs to be better between the company and the customer. Didn't receive a call a promised, had to reach out to the company for follow up appointment."
omar O. guyton, georgia April 24, 2022 "Scam artists that think you dont have the slightest idea of whats happening or how would they determine whats wrong without knocking all steps to come to