patricia C. pooler, georgia June 24, 2022 "Austin was very professional and patient with me because I was misinformed about what account I had with the company. His assessment of the replacement of the UV bulb was accurate."
marie M. savannah, georgia June 20, 2022 "Coastal provided quick and fast services when I needed it the most."
nathan W. savannah, georgia June 20, 2022 "Our service tech was the only person we called that came out the very next day (a Sunday). He took his time listening to everything i had to say and did a thorough job accessing our HVAC Problem. He was straight forward and honest about everything. Even though he was our of our price range he took the time to give us his objective opinion on the options we needed to consider given our budget. The customer service experience we had with him was stellar and I will always bring up Coastal to anyone looking for HVAC service in the future based off of that alone."
mrs wilson W. savannah, georgia June 19, 2022 "Amber was very thorough and professional. She also advised on possible upcoming service that will be needed. I really appreciated the information."
sylvia O. savannah, georgia June 16, 2022 "They were very professional and friendle. Didn't stop until they completed the job."
myron K. savannah, georgia June 06, 2022 "Prompt and professional service. Knowledgeable technicians."
ginger R. bloomingdale, georgia June 05, 2022 "Always have a fantastic experience on the phone and in person with the companys staff"
daphne A. midway, georgia June 01, 2022 "Only one day since install. More time needed to access work and post-install customer service."
elizabeth S. savannah, georgia May 31, 2022 "On my initial service visit, I was not satisfied with the technician. Three people showed up and I felt as though I was being ambushed into buying a new unit. The technician did nothing but find problems with an installation performed by your company 17 years prior to this visit. My old unit was still cooling but not to optimal capacity. The salesman was knowledgeable and responsive. He was aware of my feeling. The new installation team was excellent. They arrived 20 minutes later than I was told, but it was raining. They went right to work and stayed until all was completed. Ryan even called and sent a message on Memorial Day to see how the unit was performing. They still need to clean the dryer vent. I will continue to use Coastal Air."
randy R. pooler, georgia May 28, 2022 "As long as you have Kristeena/Rob combo I will recommend this company. They are a great caring compassionate team that listens to the customer."
sally R. savannah, georgia May 23, 2022 "Coastal Air has ALWAYS taken care of my A/C & heating issues."
brenda M. savannah, georgia May 22, 2022 "She was very professional and explained the problem. She took pictures to show the problem of the distribution box that was damaged and pulled away from the unit."
doug P. savannah, georgia May 14, 2022 "Technician was prompt, pleasant and provided an excellent review of the service."
marina G. savannah, georgia May 14, 2022 "Aaron came on 5/13 to fix the problem that Coastal employee caused during visit on previous day . He was able to correct the problem and the AC is working again."
danny T. guyton, georgia May 12, 2022 "Our Technician was very polite and eager to be sure everything she did was correct and working proberly."
suzanne D. savannah, georgia May 05, 2022 "The young lady was very nice and listen to everything I had to say, and did her best, but that didn't fix the humming noice I have been putting up with for the last two years...."
marlyin Z. savannah, georgia May 04, 2022 "We have always ordered filters to be brought to service appt for two units different sizes. Only filters for one unit were brought because they only service one unit Price was almost twice as much as we paid last time"
nancy H. savannah, georgia April 27, 2022 "Austin didn't have the answers but was smart enough to seek help. After ordering a part for a 13 month old unit and 2 days later and with Brandon's expertise, my unit was fixed and I had hot water at last!"
jacob L. hinesville, georgia April 26, 2022 "I kept having the same issue with my unit. It took numerous calls and techs to get it fixed. Also communication needs to be better between the company and the customer. Didn't receive a call a promised, had to reach out to the company for follow up appointment."
omar O. guyton, georgia April 24, 2022 "Scam artists that think you dont have the slightest idea of whats happening or how would they determine whats wrong without knocking all steps to come to a conclusion. First off did not at least tried to pressurize refrigerant to the system to if it would take some in order to see if it was really low and just placed gages to lines and said yeah its low by a lot (first mistake). Secondly overpricing the amount of refrigerant (R-410A) to $170 per pound to recharge when the 25lbs container is currently in the market on a range from $75 to $175, your unit might just need about 12-14 pounds if maybe."
frances B. savannah, georgia April 22, 2022 "They answered questions that I ask in a very nice way they showed me how to set my temperature they were very profesional"
elva K. savannah, georgia April 15, 2022 "I received excellent service and was informed of a problem with my vents. The techs explained the problems and the remedies clearly and gave me a estimate of the cost. They were able to do the repairs in a week and returned four days later to complete the job. I was very pleased with everything ??"
jennifer L. savannah, georgia April 12, 2022 "Tech was friendly and professional. He made a temporary repair and submitted the order for the part."
charles S. savannah, georgia April 02, 2022 "Tech was on time & very thorough explaining what he did."
gregg B. rincon, georgia April 01, 2022 "Rob and Austin were very thorough. Very professional and friendly. Explained everything in detail."
robert G. rincon, georgia March 31, 2022 "Have not heard back on air conditioning motor that was order."
jeff T. savannah, georgia March 31, 2022 "Technician arrived right on time, was very professional, friendly, worked quickly and efficiently, and had a good suggestion for me."
elliott B. savannah, georgia March 24, 2022 "3rd day waiting for 3 of my 4 systems to be serviced. VERY UNHAPPY"
richard S. rincon, georgia March 19, 2022 "Brent was a very pleasant, polite tech. He was knowledgiable and thorough with the service. I have been a member of the maintenance program for years and always satisfied with your work."
michael C. savannah, georgia March 17, 2022 "Service Tech took the time to evaluate everything and to explain and answer my questions about what was done. The Sales Rep did a great job letting me know my options for repair/replacement of my systems"
kenneth T. midway, georgia March 17, 2022 "They were very pleasent and through in the work that was peefirmed"
debbie C. savannah, georgia March 14, 2022 "I have had to call customer service 2 times since my service on 3-11-22 to have someone come back to my home and finish up things that were left undone."
marty B. savannah, georgia March 10, 2022 "Both Coastal Reps were on time, efficient and very pleasant."
patricia C. pooler, georgia March 07, 2022 "The technician was on point identifying the issue. Yet, I am becoming increasingly dissatisfied with the functioning of some equipment parts. I am very dissatisfied that when the second unit was installed the tech didn't know that all parts were not installed. I thought that I had a new unit and it was working until I realized that it was not working and I became ill. It is appalling to realize that I paid cash for both units and something is always happening to the thermostats and system not communicating to each other. I am not used to air/heating issues like this. And I have owned 3 homes. Repairs are extremely expensive."
eldon K. savannah, georgia February 28, 2022 "All reps and techies were courteous, efficient, and and personable"
donna B. savannah, georgia February 25, 2022 "The technician gave good verbal explanation of findings along with written feedback."
sybil W. savannah, georgia February 24, 2022 "The technicians were very thorough and answered all questions that I had."
mark G. richmond hill, georgia February 19, 2022 "Acquiring the part and installing it happened within a week."
roger S. savannah, georgia February 18, 2022 "Very professional service. The technicians took their time and answered our questions to our satisfaction. They are a great pair and worked well together"
christi M. savannah, georgia February 17, 2022 "Technician arrived promptly and the issue is resolved."
jenny K. savannah, georgia February 16, 2022 "Tech arrived on time, was very courteous ad did a good job."
marvin C. guyton, georgia February 16, 2022 "Routine service of equipment. Nothing was done except inspection."
margaret I. savannah, georgia February 16, 2022 "Professional techs. Provided service in a timely manner."
mark E. hinesville, georgia February 13, 2022 "Service person was very professional and knowledgeable concerning my issue."
lesley J. port wentworth, georgia February 02, 2022 "The professionalism and courteous of the technician."
bruce D. savannah, georgia January 26, 2022 "Krysteena and Rob were awesome! Punctual, friendly, knowledgeable, and a pleasure to work with."
ana M. savannah, georgia January 17, 2022 "Today Tyler and Krysteena performed HVAC maintenance at our house. They were both very professional and did an awesome job. The results of the maintenance and options were clearly and thoroughly explained to me. This was the best service call ever!!"
graham S. savannah, georgia January 15, 2022 "Problem was solved, technicians were pleasant, courteous and efficient"
jen P. savannah, georgia January 08, 2022 "I asked for Cristina. She is knowledgeable, always professional & completes the job in a timely manner. Tyler was also competent & professional. He called attention to what could develop into a problem & offered a solution."
thomas L. savannah, georgia January 05, 2022 "Both individuals were very informative to status of my system and what things They suggest I do."
tamikka G. savannah, georgia December 30, 2021 "Excellent customer service. Prompt and accommodating appointment times. Quality expertise."
doug P. savannah, georgia December 10, 2021 "Austin arrived on time and did a great job, installing a new thermostat at our request."
stephen W. savannah, georgia December 09, 2021 "Technician seemed thorough, professional and helpful."
peter W. rincon, georgia December 02, 2021 "He was extremely courteous and friendly. Answered my questions easily"
noreen M. savannah, georgia November 26, 2021 "Mechanic was professional, courteous, knew what he was doing"
mark G. savannah, georgia November 25, 2021 "The technician was very polite but she was not here long. We question if all our unit was checked properly. Also, because all of the problems we have had with this new unit, the manager gave us 1 free year of maintenance but failed to he note that in their computer. We paid for 2021 and 2022 should have been free. We called when we found this out but he has not returned the call."
perry S. savannah, georgia November 24, 2021 "Service tech Kay was curtious and efficient.. I have not received a report of findings for this most recent included maintenance check up."
susan W. savannah, georgia November 23, 2021 "The system has had problems and has had several service calls since being installed."
jeff T. savannah, georgia November 21, 2021 "My adult son was home during service. I was not. He stated that he did not receive any paperwork regarding the service call from the technician. Should he have been given any such paperwork?"
frieda S. savannah, georgia November 19, 2021 "Overall the service was very good, but you could improve your scheduling techniques."
annette B. savannah, georgia November 17, 2021 "A complete check of the unit was done, and what questions I had was answered in a pleasant manner."
beverly C. savannah, georgia November 11, 2021 "All the installers were very respectful and friendly."
robert P. savannah, georgia November 07, 2021 "Arrived early, which I knew would happen due to prior call. She was courteous and professional. No issues at all."
diane C. savannah, georgia November 03, 2021 "Technicians arrived on time and fixed the problem quickly. Very polite and professional."
bill A. savannah, georgia November 01, 2021 "your techs are always friendly and inform you of their findings and answer all questions and concerns."
walter H. savannah, georgia October 29, 2021 "10 means you're at the top of your game with no need to go any further."
jane A. savannah, georgia October 28, 2021 "Office called to let me know tech was on the wayCheyenne was very pleasant when she arrived explained what she was as going to do went over the results!"
mitchell P. ellabell, georgia October 23, 2021 "Technician (Christy), explained the condition of my air unit well and suggested tips on how to keep it running efficiently."
judy P. guyton, georgia October 22, 2021 "Travis was on time, efficient, and listened when I explained a concern."
alan A. savannah, georgia October 21, 2021 "I have made multiple phone calls asking to speak with management. No one has returned my calls. I have several issues I need resolved and no one will address them!!"
keith L. savannah, georgia October 17, 2021 "your technicians are always prompt & very helpful & friendly & its a very stress free transaction"
paul M. tybee island, georgia October 10, 2021 "Polite, respectful and she knew what she was doing and informed me on exactly what she did and what needed to be done"
michael H. richmond hill, georgia October 08, 2021 "Did ask if they need to take off their shoes off put a cover over their shoes"
diane G. savannah, georgia September 29, 2021 "The tech was Alston. He took his time and did a very thorough job. At the end of the day I had air. He listened to the complaints that I had in the past and offered good advise. I will always request him."
ralph M. savannah, georgia September 26, 2021 "Technicians were knowledgeable and courteous. They explained what they were doing well and carried out their tasks with apparent efficiency."
kathy G. savannah, georgia September 25, 2021 "Service Expert was on time. She did her job and left the area clean."
pedro S. savannah, georgia September 23, 2021 "Lights should have been installed the first time along with new rubber coverings outside Technicians were very good , polite"
karen S. guyton, georgia September 22, 2021 "when I called to set up apt to get my system serviced and check to see that everything was still active with my membership/service plan...everything was good til the end of the month but they needed my new card to put on file for next month. when tech came out and said i was low on coolant and it was cost almost $2000 to find the leak.....and my plan expired 3 weeks ago."
ken K. tybee island, georgia September 22, 2021 "It was an incorrect diagnosis initially, wrong motor ordered. So it took an extra trip. 4 trips instead of 2 trips. but ulitmately made good with extra hard work and finished the job."
dean L. richmond hill, georgia September 21, 2021 "Technician was professional, courteouss and clean"
mark G. richmond hill, georgia September 11, 2021 "Paul, the man in charge who makes sure everything is done right, left before the service was complete. He did not email me the quotes I asked for. I need further service, I have no idea how much it will cost."
sujeiry S. savannah, georgia September 10, 2021 "Krysteena and Robert were very informativo while providing service"
judy O. savannah, georgia September 05, 2021 "travis was professional yet friendly and he was very efficient as well"
elliott B. savannah, georgia August 31, 2021 "Has been a week since service which required a fix to the installation of one system Repeated calls where I was assured someone would call back and no response"
john D. savannah ga 31419, georgia August 30, 2021 "They were supposed to replace the air filter on the last visit 2020, they never return and per this service visit, it was a waste of time, mine and the assigned tech. I had to call the center to complain of the outside system not being serviced at all."
gale B. savannah, georgia August 28, 2021 "They told me the air filter currently in the handler was the wrong size. Based on their advice, I went online and ordered a filter that was 20 x 20 x 5. The filter arrived and does not fit i- it's too big for the space. I've wasted $ and now have the hassle of trying to return the filters. Other than that they were nice"
bernadette S. pooler, georgia August 27, 2021 "She was fantastic. Quick, professional, knowledgeable and polite; we were very pleased."
charles M. savannah, georgia August 27, 2021 "Krysteena was polite and professional, in spite of the unpleasant high temperatures."
ronald W. midway, georgia August 16, 2021 "A 240V 30 A circuit from the auxiliary heat on the old air handler was left live and exposed in the attic. Fortunately I saw and tested the wires and was able to locate and turn off the corresponding breaker before anything happened."
wayne S. savannah, georgia August 12, 2021 "The technician was very friendly and very efficient. Adequately explained the challenge so that I understood what was going on."
terry S. savannah, georgia August 09, 2021 "After I call them about my problem Friday night they came the very next morning (Saturday) and fixed the problem . This was the hottest time this summer!!"
gretchen & drew B. savannah, georgia August 07, 2021 "Service technician arrived early and completed his inspection in a timely fashion and reported the results."
jerald C. savannah, georgia August 07, 2021 "Auggie and his associate were very professional, never seemed to be in a hurry. They gave our AC unit a thorough going over and I believe have diagnosed the problem."
sybil W. savannah, georgia July 31, 2021 "Because of the rapid response to my initial call for service."
luann F. port wentworth, georgia July 30, 2021 "The technician was very friendly and explained everything as he was doing it."
mark F. savanna, georgia July 27, 2021 "The technician cruise on time very knowledgeable and corrected the problem no issues"
perry S. savannah, georgia July 26, 2021 "Tech determined the problem quickly and applied the proper fix."
suzy D. savannah, georgia July 26, 2021 "Thank you for coming so quickly and on a Saturday at that...The technician was so nice and explained to me what went wrong."
leslie M. savannah, georgia July 24, 2021 "Company and staff are great at customer service and extremely knowledgeable"
larry M. savannah, georgia July 23, 2021 "Service technicians knew exactly what they were doing ruled out mechanical failure pinpointed thermostat problem"
w williams W. savannah, georgia July 22, 2021 "Brent was unable to determine entire problem and recommended I speak to manager. Manager has not given me the courtesy to speak with me or return my calls."
joseph W. savannah, georgia July 14, 2021 "Not only did she service our AC unit in a timely manner she fixed the problem we were having due to a wasp nest in the outside unit."
ms durden D. savannah, georgia July 12, 2021 "Customer service was amazing. The technician was kind and knowledgeable."
jennifer K. savannah, georgia July 06, 2021 "Found the problem, answered all questions/concerns, proposed next steps and made a referral for assistance with rental property in Atlanta"
martin W. savannah, georgia July 01, 2021 "Technicians were knowledgeable, professional, and prompt."
jack T. savannah, georgia June 30, 2021 "Technician had come to my house before. He was very speedy and knew where everything was."
w williams W. savannah, georgia June 22, 2021 "Vinnie is very knowledgeable about my system and always goes above and beyond to make sure our system remains in comfortable working order"
ted C. savannah, georgia June 14, 2021 "Company is supposed to call me when they will be coming on the day assigned....did NOT call ?Looked at air filter but did not clean it?"
patti R. savannah, georgia June 11, 2021 "Tech was friendly and courteous and answered any questions I had."
gerald W. pooler, georgia May 28, 2021 "Showed up a little past the time scheduled but someone called stating the was an emergency. I asked the tech and he was not aware of an emergency"
jack T. savannah, georgia May 28, 2021 "Prior to the visit I had air conditioning. After he finished I had NONE"
robert M. savannah, georgia May 11, 2021 "The technician was very polite, courteous and knowledgeable."
billy R. rincon, georgia May 09, 2021 "The tech was on time, knowledgeable and friendly. Service was timely and efficient."
emma W. savannah, georgia April 29, 2021 "Knowledgeable about my system....courteous and respectable"
botanical G. savannah, georgia April 21, 2021 "Everything went smoothly. The new AC works beautifully."
mrs woodley W. savannah, georgia April 20, 2021 "The gentleman bead nice, professional and very honest."
wade S. bloomingdale, georgia April 19, 2021 "Arrived early. He was efficient and did an excellent job."
rosa early E. savannah, georgia April 19, 2021 "The technician was very courteous she was wearing her mask at all time"
nancy M. hiltonheadisland, south carolina April 17, 2021 "Staying as your customer for the many years that I have is the best answer"
michelle M. garden city, georgia April 15, 2021 "I was lied to by the consultant Paul. He tried to deceive me into paying $1200-1500 for a nonexistent leak. Also a cap was removed from my unit which keeps the existing refrigerant in the system. I was told refrigerant is illegal to use because it kills the ozone layer. This in itself is laughable. I asked for a manager to return my call, they never did. This company is terrible."
clarice W. savannah, georgia April 14, 2021 "arrived on time, worked quickly and efficiently, explained what he was doing, and made suggestions for our consideration."
renee B. savannah, georgia April 05, 2021 "Mr. Turnbull was honest about his sales experience with mini splits and took photos of the area to make sure that was giving me a fair quote."
dick H. savannah, georgia April 04, 2021 "He was On scheduled time. And went over results of check-up before leaving."
irene F. savannah, georgia March 29, 2021 "Techs came when expected, did the work, and were finished before I needed to leave the house. One minor issue: one person came back into the house with the inspection sheet, but both left before changing "cool" back to "heat," locking the outside door, or letting me know they were leaving. Not a bid deal, but as an elderly person, I was surprised to be left without notice in an unlocked house."
reono B. savannah, georgia March 24, 2021 "Poor diagnostic ability on the first three calls to the residence. The system was incorrectly installed two years ago. Took a home inspector to notice that the fan didn't spin when heat was on. Very fundamental and was never fixed after multiple visits and over 1000$ paid. Finally was properly diagnosed as incorrectly installed without a pressure switch. Shouldn't this have been found early on?!?"
maurice J. savannah, georgia March 23, 2021 "Very pleasant and knowledgeable techn ician. Unfortunately could not resolve my problem, but did his part. Very good at explaining. I was very impressed"
judy O. savannah, georgia March 22, 2021 "Lavon is professional and efficient. Very pleasant to work with."
kenneth R. savannah, georgia March 17, 2021 "We need someone to look at our door where the inside unit is. The door is hard to close and I am afraid that the door is putting too much pressure on copper tubing. I think it is urgent that someone looks into this problem."
john H. port wentworth, georgia March 14, 2021 "Technician was still in training on Lennox products and was somewhat unsure of her maintenance. She did do a great job for what she knew. She did fing a filthy filter and element. It was not changed six months ago by that technician. She had to go bact to the company to get filter elements and then she cleaned the housing and put in the filter element and put the filter back in the unit.This needs to done every six months to keep the unit operating at full efficiency"
john S. savannah, georgia March 06, 2021 "They tried but after 4 days and 4 trips out, my ststem is still not fixed. The issue is not one that Lavon was familiar with. Tony thinks he knows what the problem is and has ordered a part."
vera H. boca raton, florida March 01, 2021 "We are very grateful to CHIP's kind, accommodating and excellent service today. What a joy to have A/C again! And we are also most grateful to ALEX, another excellent technician who diagnosed the problem before today's installation. Thank you to both of you!!!"
judy P. guyton, georgia February 24, 2021 "Technician explained everything that she was going to do and did the installation in a very timely fashion. Checked everything after she did the repair."
blanche E. bloomingdale, georgia February 18, 2021 "The representative who serviced our unit was very professional, and very thorough."
dan R. savannah, georgia January 28, 2021 "The service representative was very professional and was able to answer all my questions. Not only did Krysteen answer questions, she was able to offer and explain other details related to HVAC care I wasn't aware of. Krysteen was teaching a new or upcoming technician. I could hear discussing several safety measures related to working safely with the HVAC.I was very impressed in her teaching and communication skills. A+"
jack R. midway, georgia January 27, 2021 "The technician very pleasant and answered all questions. Lavon was very helpful."