Coastal Service Experts Reviews

"Very friendly and Professnal"

"Technician arrived on time - very important. Technician was very thorough in his explanation of what he was going to do and after his inspection/servicing gave a clear explanation of what he did, what he found, and his recommendations."

"Very professional and explained in detail the problems and solutions."

"I was so impressed with William and Zack as they are certainly two young men that need to be kept at your Company forever. They were so pleasant and explained everything to me so well."

"He was on time. And polite."

"Delano did a very good job of checking both heating and air systems and replaced one of the filters."

"The technician was very efficient in her job."

"She got my ac fixed & was very nice."

"He was on time and very polite. He even cleaned my air return grate for me. He explained everything to me concerning my system. He had been to my home at least two times before and I am completely satisfied with his service."

"We had a maintenance service scheduled and at the service the outside unit wouldnt come on. The maintenance tech tried and tried but after multiple phone calls and 3 hrs still nothing. A service call was made and Kane was the service tech. He was very knowledgeable, kind and answered all our questions and most of all was able to get us back up and running! Thank you Kane you saved a miserable night for us."

"The Youngman presented himself very well professionally trained, afterwards very detailed explained the service that was perform."

"She seemed very thorough."

"Courteous, professional, very good communication skills"

"The technician answered all my questions."

"The young man was extremely pleasant and diligent in checking all 3 systems & explaining in detail to me & my wife why a particular repair/replacement was necessary re a faulty drainage pan float valve/shutoff switch needed replacement ."

"I should have given all my options on paying for the work, instead of assuming that I was interested in just the one plan offered. The instilations however was quick and flawless."

"The service tech did more on the system then anytime before."

"Excellent tech. Very knowledgeable and answered all my questions."

"Tech did a good job and shared information"

"Miss Techie was courteous, efficient , and quick. Her explanation of the problem was concise and clear ,"

"the tech all he told me was one of my systems needed a bulb replacement. no write up. i do not know if he check the outside units. said i need to schedule a appointment to have it replaced."

"Vinnie is absolutely wonderful and has been so responsive when we need him!!"

"The consultant was thoroughly clear about the repairs that will be needed to my system."

"Kyrsteena seemed knowledgeable and performed the service in a professional manner. She informed me of things she had observed with the system."

"I feel utterly cheated out of $99. Coastal Heating and Air were so disreputable that I will go out of my way to dissuade anyone from calling on your company."

"My problem hasn't been fixed!"

"Professional job"

"There were three gentlemen came to the house. Everyone of them were polite and courteous. They fixed the problem in a very timely manner and explained what they did."

"Aside from it being HOT in the house, it was a perfect experience.Zach and Kane came out and determined that we needed a new system, and Zach got instant approval, then Ryan and Anthony came out the next morning and installed the new system. You can't get any better than that !"

"Installer Vinnie is so great and knows what he is doing. He always goes beyond the call of duty!! Give him a raise!!"

"William was very professional. Completed his work professionally."

"The technician was very knowledgeable, professional, and provided excellent customer service."

"The process was so smooth and easy. Everyone chipped in to get it done. Ryan and Anthony were great!"

"respect and good at his job!!"

"On time and comprehensive system maintenance. Friendly and knowledgeable."

"The system messed up my ceilings and floor."

"Tim called when he was in the vicinity in order to notify us of his impending arrival. It just so happened that arrived a few minutes early for the scheduled time window and that worked out well for us. He very quickly assessed the necessary items needed for the job. He had come prepared and found all of those items located inside of his work van. He thoroughly performed his inspection of the ductwork in the crawlspace underneath the house. He was able to take photos which he submitted to us prior to departing from the property. Tim was very knowledgeable about the job at hand. He was able to explain the work that was needed and one way in which that job might be accomplished. Prior to leaving the premises Tim also followed up on a quote which we had been awaiting for almost one week. He confirmed that this issue was resolved to our satisfaction. Thank you for sending him out to us despite the rain."

"Performed as expected and more"

"Service provided was excellent and tech was very efficient."

"The tech was friendly and had all the answers that I had. But the price for the part to install was way out of line I don't think pricing at 179% is ridiculous I do understand about profit from a part but not that much"

"MEN THAT COME TO HOUSE WAS NOT GOOD ABOUT TELLING ME WHAT WAS WRONG WITH A/C AND WHAT COULD I DO TO HAVE IT FIX."

"She did a great job"

"Grady quickly found the problem & fixed it. He also took the time to explain the problem to me. Was very impressed by his knowledge, & willingness to "go the extra mile""

"Kane was honest & said he needed to talk w/ Trane tech support re: my "alert codes",and after doing so he returned and fixed the problem promptly. He was honest & persistent & "went the extra mile" to help me & my family."

"After a bit of a fail by the Installers, Kane was incredibly professional, fast and interested in making everything right. He corrected the problem immediately with a wonderful attitude and a skilled and knowledgeable demeanor."

"On time, very polite, was truly concerned about doing a good job, explained everything that was done"

"The woman that came for the A/C check up was professional, efficient and pleasant. She had been out once before and I was glad to see her"

"call late on a Sunday afternoon had someone out at our address within 40 minutes named Tim B.He was very pleasant and did a thorough job and fix the problem."

"I have a really negative opinion of your company, however, feel like Krystene(?sp) and Zachery did much to improve my opinion."

"Please contact me to discuss 904-718-9049 Tina Oltmanns"

"Professionalism in execution of tasks"

"William seems quite ptofessional Performed service and took time to discuss my system and its condition"

"Technician was friendly and knowledgeable."

"very efficient handling request"

"We are "plus" customers and It took four days to get the part. It was 90 degrees in the house."

"William was very thorough"

"Kane was explaining step by step what he was doing. Giving me tips on how to take care of my system."

"The servicing tech knew his job, a few quick checks and he was done,"

"With this (and every other visit I have had in the past year since getting my new system) I have asked about the loud window-rattling noise my system always makes right when it kicks in. It only lasts for a second, but it is loud and affects me most at night when I am trying to fall asleep. This tech, and others who have come before, didn't exactly know what is causing it and have chalked it up to a probable installation issue, but they do not know exactly what is wrong. It has been this way since the day it was installed and I have brought this problem up numerous times to different people. Otherwise though, the tech did a very good and thorough check of my system. He was very polite and was friendly."

"On March 29, 2019 a technician came out to service a unit that was not heating. He worked on it, but said that the heating element needed replacing and charged me $395 for a new heating element. It is now July and I haven't heard anything. I called the office several times about the replacement part and an unexplained charge of $99.00 that I kept being billed for. Both clerks said they would return my call with the information, but no one did. If the part was received by Service Experts, it should be installed in the unit. The most recent visits for repair on on the Air Conditioning on July 11 and 17 to replace the blower was very satisfactory. The cost of the new blower was only charged to me when it was installed on the technician's return visit on July 17, 2019. As of today, the system is working fine."

"Technician did not performed all of the necessary tests. Completed job in 45 minutes. He did not use temperature gauge at all."

"The technician was very courteous and helpful and performed in a professional manner."

"I use to work for a Fortune 500 HVAC Co and had 30 technicians that I kept track of. Vinnie definitely would be rated one of my best technicians! He knows what he is doing and completely understands this business! My problem with my unit is dealing with a highly technical unit. Vinnie understands that the houses built in the Ardsley Park area were constructed in the 1920s and 1930s and due to materials used during that time period have a propensity to interfere with modern technology. Vinnie was able to identify that was happening with my unit, made a few adjustments and now my unit is working at its full potential! Also, he has checked back twice since his call to insure all is working correctly. That follow through is to me is most appreciated as it tells me he really cares about his customers."

"System not repaired yet, and dealing with the heat in my house."

"Len was on time and performed a very comprehensive series of checkup and cleaning procedures. He also troubleshot a problem with airflow to my husbands study, and I am looking forward to a follow up visit to remedy this."

"Took a long time to complete the job"

"Rick McKenny was very respectful. He was great at a diagnosing our problem. Quickly he fixed it. Great representative for your company. Met our standards and reassured us quickly."

"Tim provided me with Excellent Customer Service while installing a new thermostat in our home. He conducted himself in a very professional but friendly manor. He took time to make sure I knew how to operate it and answered my many questions and explained technically how it worked. I would definitely request him to come again to address any A/C or heating issues we may have. Thank you Tim for doing such a great job and getting our thermostat replaced so quickly !!"

"The servive was very good. The tech was knowledgeable and gave me good advice."

"Technician was thorough with his work and explained what he was doing"

"Technician was quick and efficient"

"The company gives great service."

"The service provided by Coastal is ALWAYS outstanding. We have used different companies in the past for heating and air and have never been happy. Stephan was kind, respectful, and helpful throughout the entire visit and took care of everything we needed."

"Expert attention to details. Very courteous and very professional. Timothy Bowles is truly an asset for Coastal. Fixed problem in a timely manner and a/c now works perfectly. Thanks. Tim and Coastal heating & air."

"Very patient with my questions"

"Very professional"

"Technician arrived early by arrangement, diagnosed and fixed problem, gave good advice to prevent future issues."

"On time, polite, efficient, knew his job."

"Stephan was awesome !! Advised me to change the type of filter I was using so system would be more efficient and to remove garbage cans for AC service area as they decreased the airflow around the unit."

"Prompt in arrival, professional in demeanor and diagnosis of problem, and speedy in solving the problem"

"Techs worked hard and were efficient"

"I received a call letting me know that my technician was on his way. Tim arrived early and performed service on both units. When finished, he explained the findings and answered questions to my satisfaction."

"The technician came out early, did what need to be done, was knowledgeable of services company offered and explained in details the best options for correcting the problem"

"Although at the time, we thought the maintenance review was adequate and we really liked our technician who was accompanied by a fellow who identified himself as the "comfort rep," we had questions about the comfort rep's recommendation to install a $1,000 UV lamp to get rid of black "biological material" from the coils of a 10-year old system, especially after he indicated that a heat pump system has about a 10 year life. Since we were new to the area and to heat pumps, we had asked for a baseline evaluation of our system and still didn't feel we had a handle on our system following a $475 Coastal service call. Based on our questions and unanswered concerns, we contacted another HVAC company recommended by our real estate agent. This company pointed out that our system had numerous deficiencies - improperly installed barometric damper, poorly installed air flow mixer that was increasing humidity in the system, mismatched system size, and black biological material throughout the whole system. They recommended against installing a $1,000 UV lamp on our old and seriously deficient HVAC unit. I have tried repeatedly to speak with a Coastal manager to discuss these concerns (3 phone calls and an email) and I haven't received any response. Bad information and advice from the comfort rep and bad customer service to go with! We selected Coastal based on their high ratings. After our experience, we have no idea how they managed to obtain such high ratings and we won't be doing business with them in the future."

"Give Stephan 5 stars." Coastal Service Experts is the best company ever!" He is a wonderful representative for your company."

"Service very well done in a polite and competent manner."

"Coastal Air Conditioning Service is a first rate company, and they always put their customers needs first."

"Professional and courteous"

"efficiency of checking my unit; very courteous, took time to answer question !"

"Stephan was awesome!! He advised me I was not purchasing the correct air filters and to move the garbage cans from the AC area as they were blocking air flow for the unit. He did a drain line flush and a repair to the condenser. He explained everything he did and made sure to ask if I had any questions . This was The Best AC service appointment I've ever had!! Thank you to Stephan. Also got to speak with Robert as we are a new customer. Great personal service."

"They worked hard and were efficient."

"I believe Timothy has addressed the current problem nevertheless have been very disappointed with Coastal. What had started out as assessment of 2 working units($138.00) has become very expensive (almost $800.00) resulting in callbacks."

"Gentlemen were courteous and knowledgeable. Confident in finding the problem and fixed everything properly. Happy ?? client."

"Timothy was very courteous and professional in this, his first contact with me. He also gave me helpful information during his service visit."

"A tech came yesterday & couldnt fix our Trane heatpump so today we specifically asked for Stephan because he had been very helpful in the past. Again today he found & fixed the problem. He is knowledgeable, personable & dedicated and as such is an excellent representative of Coastal"

"Len was thorough and explained, in detail, what he was doing."

"Professional, knowledgeable, and genuinely cared that we didn't have AC"

"Outstanding installation Work"

"The technician was friendly and professional."

"Had HVAC assessment completed yesterday. No A/C today! K. arrived on time, WE HAVE AC! Rah for Krysteena. Thanks so much for sending this very competent young woman out."

"My service today was absolutely perfect as I had the best technician, Timothy Bowles, I have ever had to check my system. He was so polite and explained everything to me in such a manner that I understood. Please keep him around he is superior."

"Your technician, Timothy Bowles, was the best technician I have had in the 15 years I have lived in this house. He was so polite and explained all the issues with me in such a clear manner. I would recommend him to anyone and I will. Thanks for your service as you all are the best."

"He was early, which was nice, and he was pleasant, courteous and worked quickly to get the job done."

"Stephen was very quick to find the problem and had the unit running very soon."

"Timothy was very knowledgeable and friendly! As a former business owner, I would say he is an asset to your organization."

"technician showed up on time, accompanied by a "trainee". technician was very thorough, covering all areas."

"Coastal Service Experts were extremely unprofessional throughout this experience. We were initially told (at the first visit prior to Labor Day), that the repair would occur the following Tuesday (3 days later). They ultimately came out a full 10 days later, and only after reminder phone calls. The bill we were given at the end of the service was a ridiculously high total amount with no breakdown of what the costs were comprised of (labor, materials, etc). This is completely unprofessional for a contractor. Furthermore, this company is generally unresponsive. After my first call regarding the bill, I was told the billing representatives had already left for the day (at 4:15pm), and I would get a call back the following morning. That did not happen. I didn't get to talk to anyone until I persistently called back the following afternoon. Finally- the company appears to enjoy placing the blame on the customer - stating that the initial delay in service was from a miscommunication on our end. They insist that their practice of a single-price "plan" for their repair is "legal." Their actions indicate that they are an extremely unprofessionally run company."

"They were very professional and did not leave until everything was installed and running properly."

"Stephan came out around 8 pm and determined what the problem was & finished around 9 pm....well past most peoples' work hours ! He was knowledgable and courteous and thorough. I will ask for him in the future if I need help with my HVAC system."

"He fixed the problem within 30 minutes."

"HE DID A GOOD JOB."

"Stephan Richards identified the issue on previous visit, and returned as requested, and fixed the issue, which was a very tiny hole, which created a leak of the Freon. In addition, Alexis (Lexi) in the office was a pleasure to work with."

"SAME DAY SERVICE !! JOB WELL DONE."

"Being a mechanical engineer; I think Christina did the best she could. Very knowledgeable. Time will tell during this heatwave."

"Service team seemed very knowledgeable and communicative. Explained work that was done."

"I specifically told the person making the appointment that I had to pick up my kids from school at a certain time, yet the technician was late, so I suggested rescheduling because I had to pick my kids up from school in 30 mins. He said hed be quick because my unit wasnt that old and running fine, so he checked a couple of things and was done within 15 mins. I then asked about replacing my air filter, and he had no idea, so had to go look up the date and confirm it needed to be replaced (shouldnt that have been checked as part of the maintenance?). He said he didnt have a replacement filter and would need to return with it. I asked if he had at least flushed the outgoing drain pipe since hard water had clogged it in the past, and he said hed take care of it when he returned with the filter. He left and never returned to finish the work. He had said he was temporarily hired because Coastal was busy and backlogged. The reason Ill continue using Coastal is because I have a service agreement in place and because Ive always had good experiences aside from this one time with a temporary hire."

"Tech Nate was very good, he did fix everything we had a problem with and more. We appreciated him greatly. We may ask him again next time. Thank You."

"knowledgeable"

"Stephan was amazing in his the way he handled my problem!"

"The technician Lenward was very thorough and competent at doing the maintenance service on the HVAC system."

"timely; thorough"

"stephan found the problem quickly and explained everything to me. Anthony also came to make sure things went well."

"Technician very professional, thorough, very knowledgeable of systems"

"Did not receive AC service."

"Linward was extremely compedtent and professional."

"Technician came on time, called in advance to let us know he was on the way and clearly knew his job."

"Coastal still have not addressed the issue of servicing my second unit on which there is an outstanding balance from last year."

"Very curtious. Got the job done quickly and correctly."

"I requested Nate to do the service since he had already been to our home repairing our unit that was installed January, 2018. Nate knew all the ins and out of the system. He listened to me and has always been very caring. Nate is very knowledgeable. He is a pleasure to deal with."

"Chrystine did an excellent job. because the roof had recently been replaced, she had to work around some debris. she was very thorough and took the extra time that was needed."

"Polite and professional, explained everything he was examining for the routine maintenance checkup. Pleasant service every time."

"All questions answered. Thanks!"

"Very Knowledgeable"

"The representative and the servicemen, answered our questions and the secure feeling we have with the service you provide to nice."

"Len was courteous, thorough, and explained everything. I also appreciate the 6-8 pm availability."

"Krysteena was very knowledgeable and explained details very well. She seemed very skilled and dedicated to doing a good job."

"as always, very thorough and friendly"

"He did a good job and was very courteous!"

"Did a good job"

"It would have been a 10 but I did not receive a copy of my invoice and I need one"

"Personable & efficient young man."

"Daniel always does a very thorough job."

"Best service we have had since Bill and Carolyn owned the Company!"

"I need to have a part replaced. Was it ordered? What is the status?"

"He was courteous,knew about the unit and was able to handle the spring inspection with no problems."

"Stephan tech came to do service, cut our dehumidifier drainage line too short, used ZIP TIES to secure the hose together, ruining prior work done by tech Christina, and therefore caused FIRST FLOOR WATER DAMAGE. Terrible!!"

"Stephan was asked to check the drainage line from the dehumidifier. He cut the tubbing which therefore fell APART AND LEAKED INSIDE OUR HOUSE! He DID NOT TELL ME THAT HE DID THAT, and proceeded to ask me to give him 5-stars so that he could receive $20. TERRIBLE TERRIBLE. Now we have a 5 foot stain on our ceiling on the first floor due to his error and poor workmanship. He also had NO CLUE why he was called to our house, walked in the front door, "so what's going on here??""

"The technician was very thorough."

"he did all of the things needed without be asked"

"On time, did a good job and very polite."

"The technician was very thorough in checking the inside unit, and checking and cleaning the outside unit."

"Tech was on time, polite and did a good job."

"It was the professional service that I expect from Coastal representatives."

"I received great assistance from your technicians."

"STEPHAN TOOK THE TIME TO EXPLAIN WHAT WAS GOING ON WITH MY THERMOSTAT. I THOUGHT I HAD A PROBLEM, BUT IT TURNED OUT MY SETTINGS FOR DELAY AND AUXILLARY WERE SOMEHOW CHANGED. HE OBVIOUSLY ENJOYS HIS WORK, IS RESPECTFUL AND KNOWLEDGEABLE. I AM GLAD HE TENDED TO THIS SERVICE CALL."

"Nate seem to have done more on our unit than any other technician before him for preventative Maint."

"Excellent job done."

"technicians were very customer service minded"

"Technician was very informative about the parts that needed replacing."

"Nate was excellent. Respectful, attentive and apparently very competent. Would want to have him all the time.You don't need the second person to show up to check up on him. That's a distraction for me and him ,"

"Stephan and Anthony were both very knowledgeable and friendly."

"Friendly and answered all questions and reiterated how to use my system"

"Thorough and knowledgeable"

"Office staff and technician Deven were all friendly, helpful, explained things well"

"Krysteena was very professional and thorough. She took the time to explain things so we could make informed decisions. She was very respectful of our home and did a wonderful job. We highly recommend her!"

"Both gentlemen were polite, friendly and professional. Their service was very thorough and we are quite pleased with their service call."

"System drops temp when in defrost mode. Krysteena tested heaters and explained that in defrost cycle cool air will be circulated. Suggested keep temp at 70 deg range to help counter cool air during unit defrost."

"Communication between you, your call center, and tecnicians is very poor."

"Very professional and keep me updated on what she was doing during her process on servicing our air conditioner"

"Good"

"There was only 1 thermostat to choose from. Due to my work hours, I decided to have the thermosat installed. Wanted a Wi-Fi thermostat."

"Mr. Corbitt is a confident professional expert who understands HVAC well. He and Lenward Smith explained observations and assessment of my system and made suggestions that I trusted enough to purchase a much needed efficient system. It was easy to connect with and trust both Mr. Corbitt and Mr. Smith. Donnie and Krysteena installed the new system effectively. I am a totally satisfied customer. They represented Coastal HVAC well in the community."

"Daniel was able to explain to me in, terms I could understand, how my HVAC really worked. He has a very calm head on his shoulders and you have a fantastic employee. Richard Snyder"

"You have kept our heating/cooling units in good working condition for decades."

"Both men were pros. And they both put on their booties before enrering my house."

"The Technichian was excellent, timely and very professsional. He also was very friendly and did a greaat job, and in the cold and rain!"

"He seemed to provide a thorough check up."

"Cleaned all my filters."

"Nobody showed up."

"They were on time and completed the work in a timely manor."

"The service was quick and len was very nice"

"Excellent service"

"Corrected problem"

"Technician did a good job"

"Technician was on time and ery thorough"

"Great customer service, very knowledgeable, and curious"

"He knew exactly how to set our system to the parameters of this house, only one tech did that when we got this system. No one else had a clue how to do that"

"I WAS OVERCHARGED FOR A CAPACITOR THAT THREE TIMES MORE THAN IT COST AT WALMART OR ON EBAY. PLEASE MAKE AN ADJUSTMENT TO THIS CHARGE ACCORDINGLY. THANKS, ROBERT"

"Both Sean and nick very very friendly and professional, they answered all my questions and work very well together ."

"Service tech was polite, efficient, and answered any questions I had. Perfect kind of service, in my opinion."

"Deven was very professional and informative. A pleasure."

"Very satisfied. Thanks"

"Service was on time and friendly"

"The technician was prompt, thorough, congenial and professional!"

"Would have been higher if the time of appointment would have been kept."

"The outside unit is still making some vibrating noises."

"Excellent service, professional work"

"The technician did an exvellent job and gave a good explanation of the procedures he followed."

"Deven was an awesome tech. Great personality, very professional, very knowledgeable of job. Gave me tips and showed me some things that I wasnt aware of with my unit. I will request Deven again at my next maintenance service."

"the problem was fix and I am please with the service"

"Job well done! I was alerted of a potential problem down the road."

"After an initial gap in communication, I was very appreciative of Mathew's outreach to me to clear up questions and concerns. I also found technician Grady to be very professional and knowledgeable."

"She was thorough and even came back to double check something. She was able to resolve our issue."

"The instructor did not look at the problem we called for. Instead, he only touched the unit. The problem was not solved."

"Tech was on time, pleasant, competent, and helpful. Can't ask for better than that!"

"She was thorough and provided good explanations and service"

"Friendly, courtesy tech. Willing to answer questions."

"He was super nice and helpful"

"Requested a phone call to get an update from technician, as we were not at the house when service was performed, Still awaiting the call. Otherwise can't rate. Thanks 203-232-6817"

"Courteous and timely"

"Tech did not have needed part but ascertained one was at the "shop", went & obtained the part, came back & installed same."

"Found the problem which were loose air ducts and fixed it"

"She was educational and outstanding customer service"

"Grady was polite, courteous and a professional representative of your company. He explained and educated me on things in a clear manner. He was excellent."

"Very professional and informative technician. I am awaiting a follow-up phone call regarding an issue that has surfaced."

"Technicians were very efficient and fixed the problem quickly."

"Highly profesional"

"Very professional."

"checked every thing,and explained that was found,very nice person."

"Grady was an excellent technician and extremely personable."

"excellent work"

"The technician was friendly and professional. All the services completed was explained in user friendly terms."

"Service was good, not happy about the out of pocket expense for replacing a waranteed item that is less than 5 years old"

"Grady was outstanding in obvious knowledge of the equipment, suggestions, and thoroughness along with the ability to communicate well with me."

"Asked questions that led to problem. Explained what was wrong and how he took care of it.Made sure by testing part that replacement was needed. Took extra steps besides getting unit to work like cleaning up. Something did go wrong with scheduling service after the first call.Did receive an an apology for delay."

"He did a very job answered all my questions and concerns. And was respectful."

"My tech perform every test possible and install the part to make sure that my AC system is performing properly"

"The emergency service performed on Christmas day by John? from South Carolina was excellent. He arrived promptly, diagnosed the problem, and passed the information about the part needed to the Coastal unit. However, Zac, from Coastal, who needed to "verify the serial numbers" of our furnace on 12/26, said the needed igniter could not be located and it might take several days to find. He encouraged me to replace the furnace. I called another company and the furnace was repaired within a few hours. The igniter is a universal part that fits all furnaces, readily available anywhere. Zac lied about the igniter's availability, his only apparent motive being to sell me a new furnace. The ratings below do not apply to the emergency service provided by John."

"Great explanation of issues."

"Techs were on time, cordial, friendly, knowledgable about our concerns."

"Courteous, informative, considerate of surroundings."

"Very professional, knowledgeable and informative"

"Excellent service"

"Michael seemed to be able to complete the work with the help of the technicians that supplied the part."

"The tech showed up on time and was very friendly. I also appreciate that the office called to let me know he was on the way."

"Courteous and explained unit operation."

"Service was very good"

"level of technician skill and ease of communication"

"This is my OVERALL assessment of our dealings with Coastal. We have had way too many needs for service since we bought this system brand new from you. Each tech blames the one before for not knowing what they're doing."

"I was satisfied with the Technician but he was not told the full story about what needed done."

"She was punctual, efficient, and knowledgeable."

"very happy with Adam"

"Tech was very thorough in his service."

"When inspecting and reviewing the air handler, the gas line was shut off which impacted the water heater. Easy mistake but I incurred an $80 plumbing fee as my hot water heater offline and I was traveling. These types of operations need to be double checked. First time this has happened but needs to be on some sort of technician check list."

"Michael did Great job!found the problem with heaterfast and had it running in no time!"

"He took his time to fix the problem we had and we appreciate it."

"On time and thorough. Clearly described any issues."

"The technician was friendly and efficient, and was able to assure us of the overall good condition of the systems, while identifying problems which need to be remedied."

"This was my first time using Coastal and I was very pleased with your technician and Robert. Both answered all my questions in a friendly manner."

"Technician was very thorough and explained what he serviced."

"Very professional and help me understand what was needed and how to go about solving the problem."

"He was very professional and did a wonderful job"

"Very courteous, knowledgeable and performed tasks not normally performed with previous technicians."

"still waiting for repair. waiting on call for part availability"

"Home is still cold and uncomfortable."

"Michael appears to be knowledgeable and efficient."

"The problem was not fixed."

"Very thorough"

"Print quick and very throuth"

"Len was patient, courteous and worked even in the rain to complete the job. He was also very clear on what steps he had taken."

"He fixed our problem"

"The young man that worked on my unit was extremely knowledgeable and very nice."

"I was very satisfied with the service rendered on Nov. 8, 2018. The technician gave a very thorough inspection to my air/ heat unit. Lenward has proven to be an excellent technician. Thank you"

"The technician gave a good explanation as to what she had seen and done in the service check-up!"

"Problem was fixed in a timely manner"

"They fit my system and did a good job"

"Michael answered all questions my wife and I had about the service. He discovered a problem with one unit and repaired it, now that section of our home is cooling better than ever."

"Grady was amazing! Extremely knowledgeable and professional. He took his time finding the problem and he actually cares. He explained in detail what was wrong and possible options."

"Great service and communication"

"Grady was professional, knowledgeable, and friendly. He's done my preventative maintenance previously and is my preferred tech."

"The technician came early into the scheduled appointment time. He explained the results of his finding in a manner that made sense and did not seem to be trying to pressure me to buy a new system, but offered to have a sales person reach out to me."

"Arrived as planned, personable, polite, performed work as scheduled."

"Prompt courteous and personable"

"The young lady tech was very pleasant, methodical & confident and reviewed all of her findings before leaving. Hire more like her!!"

"The work was completed in a timely manner and Grady took great care not make messy tracks into my home because of the rain."

"Tech was very knowledge of his job."

"Very polite, friendly. He checked everything pretty fast."

"Kind, friendly, professional and expressed how sorry she was for the delay with the arrival time."

"Found and successfully fixed problems"

"I have found from my first call to set up an appointment to the day that my technician arrived (Grady) 262 00418 who I request ongoing that your company cares about their customers. This is a quality that I look for in dealing with service companies. In addition, I had a Residential Sales Consultant at the same time and would give (Zach Farr) top scales also. I liked the fact that Grady and Zach worked very well together and both kept me informed."

"Courteous, knowledgeable service"

"Very professional and explained as she went along in doing the service."

"Mr. Smith was very thorough and explained everything he was doing and reccomending"

"He did a very good job."

"He didn't try to sell me something I didn't want or need ."

"Tech was on time and was friendly. Worked in an efficient manner."

"Only changed filters"

"Did not call to telll us they were on the way. No longer wear slippers to protect your floors. Turn over with Coastal is a problem."

"The technician explained what had happened, and did not try to make any excuses. He was able to remedy the situation, and everything began to work the way it should."

"She provided a complete analysis of our systems."

"always prompt, helpful and friendly."

"Grady explained everything carefully and honestly. He is personable and professional."

"the technician was very thorough and explained everything he did."

"Technician is always very thorough"

"Service Tech arrived on time and did the service properly and in a timely manner"

"Very kind, very sociable, very knowledgeable."

"Michael was very knowledgeable and helpful regarding our issue. Great customer service."

"Tech made up for confusion of day before. Dispatcher wrote Sheridan instead of Sharondale and the tech did not show up for the Thursday appointment"

"Grady was very professional and explain everything he was doing. He answered any questions I had. My ac wasn't cooling and it had went from 83 to 79 by the time he left. Now its a comfortable 76."

"He was very professional, told me what he was going to do and did all of the tests needed."

"Professional and thoughtful"

"The Tech was very kind, explained what she was doing..in plain English. She answered all questions we had. Thanks for having people that care."

"Tech was very knowledge of his job,"

"Have received service for a number of years and it's always courteous and professional"