Coastal Service Experts Reviews

"On time and knowledgeable lots of attention to details"

"I have been with this company for years. Jessie and Fernando did the most thorough job that has EVER been done. I was very please with their professionalism and kindness. I feel like this is the service I want each and every time"

"Professional, took care of property, and completed job in a timely manner!!"

"jessie was through, informative and pleasant and professional"

"Eugene is so nice and did a great job and took his time to check about all my complaints... Eugene White is so nice, he took his time and listened to all my complaints with a smile."

"Mr Eugene was very thorough and professional and explained everything that was being done."

"Jessie was very professional and thorough."

"Mr. White was very professional and helpful"

"Colton is very effective in doing his job! He puts the clients first and aim to please! I appreciate that very much"

"The technician was very thorough and explained everything to me."

"Tech was very conscientious and respectful"

"Aaron was very nice, on time and did a thorough and complete job. Thankyou very much."

"The job was certainly done to my satisfaction."

"Eugene was amazingfriendly, committed to excellence!"

"Did great"

"Colson was very knowledgable and quickly diagnosed the problem, fixed it, and explained it to me."

"Darlin and Rey were very professional and patient answering all my questions. I was not knowledgeable of this service and they made sure I was up to speed knowing what was going on during the process."

"Jesse was very friendly and made sure that we were satisfied."

"Tech was great...... I was given a quote to clean my vents 2 different times as 510. When I went to schedule the price jumped up to 828.75. That is a difference of 318.75. That is unacceptable."

"Colton has been out several times and is always pleasant, knowledgeable and anxious to resolve the issues with this new system but problems remain."

"Only familiar with basic service provided"

"Jesse was on time and took his time checking everything. He was very friendly & suggested the $10 a month plan which I had just signed up for."

"He gave a message ahead of saying he was in route. Well mannered and respectful man. Answered all my wifes questions before I showed up. Addressed all of my wifes concerns. Im very pleased with his experience and work ethics. And I will recommend to my friends, coworkers and family."

"Simple service call Courteous. Professional"

"Colton was friendly, quick, and fixed the issue at hand!"

"sofar the best technican who was here on the 19th sept. in over 3 years."

"Fast troubleshooting. Fair on the charges."

"Techa ere curtís and informative"

"Aaron did an excellent job checking our heating and air conditioning unit and preparing it for winter service. He took his time checking all parts and asking if we had any concerns."

"This was the best technician I have had the pleasure of having work on my system."

"Very good tech he was good and explain everything he did to me"

"Every one was friendly and explain evert thing they did"

"They were courtesy and professional. Quickly located the issue and offered several solutions."

"Jessie was very professional and courteous took pictures and showed them to me."

"He did excellent, but I had to remind him to check the air filters. Suggestion: Give the workers a list to check off as they complete each task."

"Jesse was very proffessional and attetive"

"Eugene did a great job. He was very theral. He checked my unit inside and out. He performed the task that were required, during and after his inspection. He sat down with me and explained his findings. He also explained the different ways to accomplish what I needed to do. He was very professional and I would be glad to have him as my permanent technician any time."

"He was so informative about his work. He was very professional and I was able to learn alot about the A/C."

"Fernando, and Darlin, Were both very helpful and informative in explaining the issues I was having and what must be done to solve the problem. I am very grateful to have met them and will recommend this company to others."

"Came right out and quickly diagnosed the problem."

"Coastal has been very easy to work with. Eugene White was extremely helpful and respectful. He took the time to explain to me what he was doing."

"Cotton was very knowledgeable and efficient in caring out his work on our HVAC system."

"Eugene was professional and explained what service would be done and findings after. He also provided recommendations on frequency of changing filters and other info to help in maintaining the system. Hope he back for the next round of service!"

"Very nice technician."

"Excellent response time and excellent service."

"Darlin was efficient and informative He took the time to explain everything and did an excellent job"

"Collier was very prompt and courteous . He definitely knew what he was doing. His professionism was exceptional!"

"Very helpful and he gave us an easy solution we can get done ourselves."

"Jessis is an outstanding tech! Very pleased with the service he provided. Very polite young man! Send him as my tech every time!"

"Jessie was very thorough his maintenance service. He was super polite and diligent in doing all the tasks needed to insure my system was working smoothly. I hope you send him back for my next six-month service. He is that good!"

"They were professional and explained in detail what they were doing and what I needed for my AC system"

"They were professional and explained in detail what they were doing and what I needed for my AC system"

"Came when promised, explained what happened, and fixed problem. Waiting for a printout of what they did."

"Jessie did a excellent job!"

"Phillip and Eugene were great. Phillip is one of the best engineers you have. He nailed the leak, and replaced the part and repaired the ducting and did it fast. Kudos to the both of them! Others misdiagnosed the problem, told me there was no leak when there was on, etc. I've had a lot of misdiagnosis and bad advice over this last year, but Phillip and Eugene almost made up for all of it."

"Jessie provided quality service!"

"Very Respectful Good Neat Worker Explained Everything So That I Understood What Was Done Great Employee"

"The technician was very knowledgeable work very fast and very friendly."

"The problem was not resolved."

"The time it took to diagnose and find the problem was about 50 days from the time I made the first call on July 15th to today September 8th . Let's cross our fingers and hope it's solved."

"Tech arrived on time, and took good care of my equipment."

"Jessie was the technician and he was very professional and friendly"

"Tech was courteous, on time, called ahead and was very knowledgeable and efficient at his profession"

"Problem was fixed very quickly"

"Mr. Career was knowledgeable and efficient."

"Took there time and did a good job"

"Very thorough looking for air leaking from attic into system"

"Colton was amazing! Diagnosed the issue, assured us he would order the parts and return the following day. He did just that and was incredibly professional. He took the time to explain the problem to us and to offer several suggestions as well as reassuring us. We were very pleased."

"Your office worked us into a busy schedule even though it required after hours work."

"These workman were wonderful there was an increase in pressure in my unit which we couldnt figure out turned out it was a vent blockage in my closet from dripped clothing they figured it out and fixed problem your employees are a treasure thank you"

"Saw the problem, explained the problem and quickly solved the problem"

"Your agent arrived within the timeframe. He was knowledgeable and professional."

"Rey and Michael were excellent technicians that provided me with outstanding service. There were very knowledgeable and well mannered. Thanks for a job well done."

"Colton provided information and useful advice for best performance of unit."

"We called for assistance with a cooling issue. The office gave us several suggestions which did not fix the problem, so they kindly and efficiently scheduled an emergency technician visit. The technician temporarily fixed the problem, ordered parts and assured us the permanent repair would be made. We really appreciated the all around effort as it was late in the day during what we know was a hot and very busy time."

"Technician was very professional, worked until all items were checked for serviceability."

"Always on time. Extremely responsive and respectful of the house and needs of the units. Just a great person / team all around"

"Darlin came to my house on a Saturday and was fast and efficient."

"This is the first technician that really listened and is willing to finally get the problems resolved from day one with this new ac system. We have repeatedly told them, it had 3 zones before and cooled everything, but this bigger ac able to have 5 zones. Is not cooling and we dont have the 3 zones we had before, we have leaks and stuff. He is finally going to get it fixed."

"The techs were friendly and helpful"

"Service time and Technician were excellent."

"Your technician was not available after all, so the appointment was postponed. I am not able to make the rescheduled date, so the appointment was cancelled"

"Overall our technician was really nice, but the service was not great at allour technician did a diagnostic testing and told us what possibly could be wrong instead of stating what the actual issue was. He couldnt answer majority of our questions but tried as best as possible with him only working with the company for a couple of months. But even with the couple of months being with a new company he should know the basic questions we asked. Pricing is super high , never got a call back as our technician said someone was supposed to call the next day, and of course no money was ever guaranteed backwould i use this company againmmm probably not."

"Jessie was an amazing tech."

"Fernando and Darlin did an outstanding job on my AC repairs. These two young men were courteous, professional and knowledgeable about their job."

"Excellent tech and service"

"They were asked to diagnose a problem and provide maintenance. Both were done!"

"We were without air conditioning for 8 days and the inside temperature of the house got up to 93 degrees. I was also disappointed that to finance the purchase of the new unit was $1,500 more before interest and principal payments. The service technicians were professional and once the problem was diagnosed I had only had to wait a day for installation of the the new unit."

"Customer service was very helpful in fulfilling my request. Technician was professional and catered to my needs."

"Very friendly and treated me like family"

"Jesse was punctual, very pleasant and knowledge. He answered my questions completely. He was very thorough. One of the best technicians ever!"

"They were on time, polite and professional. Kenneth Mosley and Brian"

"Very professional, courteous and thorough"

"Problem was corrected but follow up will be needed on next regular service."

"Very professional service call. Fixed an installation issue and completed the service call. Thanks"

"Explained well"

"I dislike your use of a call center"

"After installation, the system did not work properly; It took two more visits (the third by a master technician) to resolve the immediate problem and a fourth visit will be necessary to, hopefully, have the system fully operational. I remain with Coastal Air out of loyalty."

"Came out for service check, made some sort of adjustment to my system and it stopped working. Then you were so busy that you couldn't come out for another week to fix the issue you caused while my family and I had to suffer in a hot house during inside temps of over 80 degrees."

"So far it working"

"The technician was suppose to bring a new filter. The last technician that was here said he would put it in the notes that it was to be brought. This is the 3rd time no filter was brought."

"After the tech l found that he didnt put a panel that covers all the electrical wires. I had to call the office to get someone to come back out to put the panel back on"

"Sorry i can't remember their names...All very nice, explained things to me so i could understand."

"It's as hot as it can be and your team reacted very quickly to work me in within a day's notice."

"After a few delays Coast Air came through in a professional manner"

"The service was very good"

"My technician that you sent was very professional and friendly. When I asked a question he would answer me and give an explanation when I needed it."

"Very knowledgeable & thorough."

"Joseph was very professional and friendly. He was on time and advised us how are unit was running. Excellent customer service!"

"Mr. Coleman telephoned me first to let me know that he was on his way. He arrived promptly when he said he would and quickly got to work. He was professional, courteous, and businesslike. I was particularly impressed with how fast he identified my problem, solved it, and cleaned up after he had completed the job. I couldn't be happier with Joseph and the entire appointment."

"Pleasant,knowledgeable, courteous"

"They did a great job."

"The technician was very confident and proficient in his job. He was also very courteous."

"Both technicians were courteous respectful and thorough. I hope that this team of technicians will still be with the company for my next service."

"Very knowledgeable"

"To many rescheduling"

"Outside of timeframe but very nice and professional. Knowledgeable"

"Timely response."

"The technician did an outstanding job serving each one of my units. He also explained possible future needs."

"We ha an emergancy and we were assigned an appointment for 7 days in the future. When we called everyday, as a pre-paid maintenance contract member, we were told it could not be accelerated."

"Initial call was on June 23, air conditioner not working. Today is July 12 and AC is not fixed yet."

"All prompt, courteous, and knowledgeable."

"It was a pleasant experience."

"The technician was polite and understood the problem I was having. He went right to work and got the problem fixed."

"Aaron quickly diagnosed and fixed the issue (the inflow duct had fallen off the house ductwork) after crawling under the house on wet ground."

"My Tech did not stop looking until he found the drainage pipe. He also told us what to do to fix the problem. He was very professional and friendly."

"Cost"

"Good Techs are dependable and know their product."

"Technician was on time, very thorough and explained all his procedures"

"The technician was very courteous and knowledgeable of the job he had to do in order to get my unit running"

"Service tecnician, Jesse, arrived as scheduled. He spent time with me to better familiarize himself of with our system and locations. He went to work and checked out all of the gear, inside and outside. He briefed on all actions taken, in a clear concise manner."

"I had an appointment for 12:00-4:00. Darlin could not make it until 5:00 due to a previous call, but everyone, including him, let me know what was going on so that I could keep working. He was exhausted but did everything with an incredibly positive attitude."

"Aaron is amazing--top notch tech, great attitude."

"Very professional. Immediately knew what the issue was and corrected it."

"excellent service"

"No one came for scheduled service."

"Fixed everything quickly and was very neat."

"Fixed everything quickly and was very neat."

"The tech was amazing, but the company failed to get him to the job on time."

"Friendly, courteous, and expert service"

"Didnt expect a 4 th new system to be needed in 32 year old home."

"Well, after we got the day and time right everything was fine.. Joseph is a very nice young man and knew what to do..."

"Jessie was professional and friendly and did a thorough job of serving our system."

"prompt repair"

"Same day service call. The agent on the phone as well as Aaron were knowledgeable and friendly."

"Quick service and response time."

"Technician impressed me with his knowledge about the unit as he performed his inspection, explaining what he was doing."

"Both Aaron, the HVAC tech, and Kelly, the Customer Service Rep, provided excellent and professional service."

"Customer Service rep Kelly offered the best response when I called about my unit. She was empathetic and assuring. Aaron was prompt, professional, courteous and knowledgeable. He quickly identified the issue with my AC unit and made the necessary repair. I also appreciated that he made a final walkthrough to ensure that everything was in order and that nothing was left behind."

"Knowlegable and interactive technician giving relevant information enabling good decisions"

"Joseph was extremely helpful and knowledgeable. He was very thorough with his service, informative about the process, competent when answering my questions and went above-and-beyond as far as the assistance and service he gave. He took his time and did not rush the process. I am extraordinarily impressed and thankful for Joseph Coleman's assistance and work!"

"Ryan and Jesse were polite, knew exactly what to do, didnt waste time, diagnosed a problem we had with airflow to the master bedroom and fixed it in 10 minutes. At least 10 previous technicians had missed it!!"

"Ryan and Jesse were polite, knew exactly what to do, didnt waste time, diagnosed a problem we had with airflow to the master bedroom and fixed it in 10 minutes. At least 10 previous technicians had missed it!!"

"He was efficient and knowledgable."

"Technician was courteous, professional and proficient."

"Joseph Coleman was very knowledgeable and explained in detail. Would like to have Joseph and other tech back for next maintenance."

"The tech wasnt very affirmative when he gave me the pressures of the units saying he thought they could be ok. He said it would be easier to tell if they were good on a hotter day."

"Great service"

"The technician was competent and professional."

"Darlin was very thorough and efficient in his time here. He went above and beyond, tending to little things like rinsing off the outside units (I live on Tybee) and putting my ladder back into storage."

"He was courteous, respectful and professional and willing to follow through with request of filter being changed."

"Ryan was polite and very knowledgeable"

"Everything was great, unreal went smoothly. The only issue was some damage made for them to get their equipment in."

"Darius and Joseph were excellent"

"On time, checked unit thoroughly , Friendly, explained findings"

"Tech is very knowledgable."

"Tech called ahead, was on time, acted helpfully and professionally, above and beyond what he was there to do. Great guy!"

"The dudes that came to my house were super polite and gave me excellent advice on how to keep my system maintained"

"The tech new exactly what to do."

"Polite, knowledgeable and very efficient"

"Great service,"

"The job was completed in a thorough and professional manner"

"No comment at this time."

"Excellent on time service"

"Timely response. No problem contacting when service is needed. Always a person answering calls."

"Great tecchnician"

"At this house we need somebody that will stay until midnight to fix the AC -"

"He was very knowledgable and super friendly, he did an amazing job."

"you or sufficient and on time to do the job and completed it"

"Tech was very thorough"

"Great customer service"

"They spent a long time and were very thorough. Very nice gentleman as well."

"If the opportunity happens, I would recommend them as both men were professional and informed however, I am a widow that is basically confined to my home with little outside contact."

"Everything was great"

"We have been doing business with Coastal Air for decades and have always gotten great service."

"Very good responsive service. Staff is excellent. Only downside is the prices for new equipment is a little high."

"Problem resolved quickly"

"Very knowledgeable and thorough."

"Excellent customer service"

"Quality service"

"Provided feedback and explained what he was doing. Extremely polite."

"Precise and knowledgeable"

"Considering all the obstacles that took place getting the unit in place,. All crew members did a fine job."

"very satisfied"

"Nobody is perfect"

"You provide good service."

"The technician was very reliable and experienced"

"Always impressed by the professional and knowledgeable technicians."

"I always get good service."

"Technicians very polite and professional"

"Very unsatisfied with recent service visit. Problem was not diagnosed correctly, issues was not resolved, and drywall was damaged."

"Good customer service, friendly technicians"

"Hayden and Chris gave all the equipment a thorough going over and then took the time to explain the results. A piece of equipment was faulty, and although unable to replace same, made sure everything was safe prior to leaving."

"Because when the furnace was installed the installers messed up our roof and it has leaked ever sense. And coastal has not taken responsibility for that. Also the thermostat is like just hanging on the wall. From what we have been told the furnace is oversized for our house. This has nothing to do the technicians that have come out many times to fix problems. They have been great to work with."

"Friendly, on time and good work."

"I had emergency on 4 July, 2022 with my air-conditioning. Called your company a few times. Nobody responded at all, even after the holiday. Second, the technician came for maintenance. She was in the house maybe 7 min. I asked her to flush the tubing inside the unit, which was stopped up the last July. She didn't. She didn't cleaned outside unit either saying that there will be freezing at night. Then the appointment needed to be re-scheduled."

"Excellent, timely service"

"i ALREADY TOLD eLETHIA hOWARD TO CALL YOU last week. I told her y'all were trustworthy and been around a long time"

"Weve been your customers since the late 1960s, because your service and products have been, simply, the best!"

"Professional and friendly"

"Technician was knowledgeable and very courteous. His work seem very thorough"

"The 10 ratings below tell it all!"

"Good service, polite on time"

"Reliability, courteous, attentive"

"On time. Stayed until the work was done. Very professional."

"Zack was on time and professional and let me know everything that was going on"

"Because of the excellent job, your technician did, and how kind she was."

"The technicians are very customer oriented and skilled."

"Slack in record keeping relating to customer ststus."

"For the third time the technician has recommended something and or found a defect and there is no follow-up. Example - rewrap ductwork in attic, provide filters of correct size, replace water sensor in pan in attic."

"Tech was very thorough"

"Service scheduled for the next day as our thermostat was acting up. Did not have to wait even a few days."

"Prompt and professional"

"Been using Coastal several years and I have always been satisfied."

"Coastal service experts provide prompt and courteous professional care."

"So far, I am pleased with the service."

"Good people well mannered and go beyond to make sure the customer is satisfied"

"Good service and thoughtful service personnel."

"On jan 11 a team of experts arrived including jimmy the service manager. They were thorough and jimmy assured me that my issues will be corrected no matter what it takes."

"The service tech( KAY) was very impressive, knowledgeable and professional..I felt very informed, confident and satisfied after the maintenance service in my A/C unit."

"EXCELLENT CUSTOMER SERVICE. VERY THOROUGH WORK"

"Phone call led straight to a helpful person who scheduled the technicians to come out and inspect within the next day they had everything in hand and ready to complete the job!"

"The expertise and professionalism of the service person who performed the inspection and services ( KAY)"

"We have scheduling problems to work around, but Coastal is very accommodating and is most often able to satisfy that need and still provide quality service."

"Tech did all he could do with the resources he had to work with."

"My faith in your service has been renewed. Your response to my issues has been great. Thank you."

"We had a new unit installed 07/19/22 and have had technicians out 3 times to fix problems. The unit is only 6 months old. It still is not fixed. Someone was suppose to have called us by end of day on Friday with the status of a part. Do you have it? Does it need to be ordered? When is someone coming back to repair the problem? No follow up. We called at 1655. The person answering the call said that she could see that the part was ordered but had no idea when it was coming and the parts department was gone for the day. She had said that she would send an email about it and we would be copied on it. No email."

"Very professional technicians."

"Very professional. Excellent customer service."

"Very nice person , and did great"

"Technicians are always professional, courteous and knowledgeable."

"Great customer service and professional"

"Great customer service and professional"

"Technician was polite and customer friendly"

"The technician didnt seem knowledgeable in what they were doing."

"provide quality service."

"Responsive and top notch equipment."

"I was "oversold" and talked into a payment plan that raised my costs astronomically. I accept that, but the special filters never arrived, the thermostat does not register inside temp correctly and the vents are noisy. On top of that the entire process took longer than promised."

"Because they are trying to cheat people. They want to charge $300 for a part that cost less than $20"

"The tech that came to my home didnt seem to be very knowledgeable in what they were doing."